general problems of the 2016 Volkswagen Tiguan

During cold winter months in below freezing temperatures, a red warning light will turn on when the electronic steering fails and the electronic steering will randomly lock up while driving. Making it extremely difficult to steer and nearly impossible to use at a stop or slow speeds. When inspected, the entire steering rack with the steering electronic module needs replacing.

My car has never been in an accident. One day while turning into my driveway, I heard a large clicking sound. Since then, my airbag malfunction light is on and my car horn does not sound/work. All steering wheel controls are broken. This has been an issue for about 6 months. I've been waiting on a recall impacting my specific VIN/year/make/model, however I am being informed that I will need to pay out of pocket to have this major safety concern taken care of. I will be taking this car to the dealership this week in hopes to have a repair quote that I will have to save a significant amount of money over an extended period of time to complete.

Electronic power steering fails and there is a loss of control with turning the wheel (left/right). This is a hazard especially on the road as it not only puts myself at risk but other drivers lives at risk. There is a red steering wheel that lights up on the dash which indicates loss of power steering. There have been multiple reports already of electronic power steering failure with Volkswagen vehicles. They have yet to issue a massive recall on anything which can turn potentially hazardous to peoples lives. The electronic power steering failure always seems to persist no matter if it’s too cold or too hot.

My check engine light keeps turning on and off. I took it to the dealership and they gave me a list of things to fix in the future but nothing too serious. They fixed the intake manifold, which I was not aware or informed that it had a recall on it, and they cleaned the valves. They turned off the check engine light and when I picked up the car, it came back on. I informed them about it and they turned it off again. Then again it turned back on as soon as I left the dealership. They told me I had to change the oil and so I did but it turned on again. I tested it at auto zone and the reader said to change the camshaft position sensor and I did. The check engine light turned off and on again quickly. Then recently the steering wheel light turned on and locked the steering wheel.

I had my clockspring replaced in March 2021 and it broke again January 2022 (less than a year and only 10k miles added) the part is nationally backordered, there has been a 7+ month wait time and no end in sight. The clockspring causes clicking in the steering wheel, the buttons and horn do not function, and the airbag light goes on. Vw just tells you it’s fine to drive even though this is a safety issue. I was not able to pass my inspection, it was over the 30 day extension so my registration was revoked! corporate said there was nothing they can do so my car was just sitting in my driveway undrivable. I traded it in for a Honda after 4 months because this was stressful not having a car to drive. Vw needs to be held responsible and this needs to go public.

The clock spring in my vehicle broke back in December of 2021. This was diagnosed by a Volkswagen dealership service department. It is now 5 1/2 months after the part was ordered and still no part. This makes the car undriveable. The air bag and horn do not work and the entire dash is unusable. It is a safety issue that has rendered my car undriveable for the past 5 months. We can’t get dealership to answer calls. We have found many others complaining of same thing being wrong with their Tiguan and have all been told the part is indefinitely delayed with thousands of people needing the part but none are being made. Volkswagen needs to do something to help people who purchased their product and can’t even use them. My daughter was driving the vehicle when she heard a crunch and her air bag light came on and the steering was affected. Thankfully she pulled over until someone could help her. We are still paying monthly for a car that is not driveable.

I own a 2016 vw Tiguan. I bought in mid 2018 w/30k miles. The clock spring,which controls the drivers airbag,horn & all steering controls has broken 3 times. It has broken once per year since I have had. This is obviously due to a faulty part that keeps being reinstalled. I see years ago that over 1. 2 million people w/vw's were affected. This issue should have been fixed the first time when I brought it in w/74,000 miles on 12/18/2019 or perhaps fixed the second time I brought it in w/95,000 miles on 7/31/2020. Now, it is broken again, a third time and now I'm told too bad, its over 120,000 miles & no longer covered,when I came to bring in on 11/3/2021 (contacted you originally on 9/30/21). No one ever informed me of there being an extended warranty that only lasts until 120,000 miles. I drive 2. 5 hours to make my appt & when I email you to notify you that I am going to be 15 minutes late,only then do I get a call from the service rep when I am down the block from the dealership. He proceeds to tell me that he doesn't have the part for the clock spring. That they are using something "new". I said why couldn't you have told me this earlier?then the rep says, why don't you take your vehicle somewhere closer?I explained that I live in a rural area & that I have always brought my car to this facility & that this is the 3rd time for the same issue. Only then did he ask me the mileage of my vehicle & then began to say vw no longer covers the part. Well, it should have been fixed properly the 2 previous times. The clock ring has broken every year I have had the vehicle. If vw is indeed using a "new" part as the rep stated, then there must be a reason why. This is a safety issue. Due to reinstallation of a faulty part the clock spring continually breaks each year. Vw & the dealership are aware that the part is faulty & this is why vw created an extended warranty on just the clock spring. When I stated this to the vw rep he stated that they cannot do anything about bad parts. Shame on vw.

Volkswagen dealer diagnosed my car with a failed clockspring in October of 2021, which results in a failed driver's airbag, no horn, and failed steering wheel control buttons. Volkswagen currently has this part on backorder with no eta and there are 3000 customers without this part. I have no way of obtaining this part, and therefore have no airbag or horn which is extremely unsafe. Volkswagen refuses to provide alternative transportation or a rental vehicle for me saying that it is not covered under the warranty. In addition, the car would not pass inspection in several states, and I can't sell it because it is not safe. So I'm paying for a useless car.

Issues related to the vehicles airbag light being on and no sound when horn is pushed, the dealer has stated is due to a bad clock spring. They said it could be replaced under warranty but they don’t know if they will ever receive a clock spring from vw. This vehicle is unsafe to drive without a horn.

Steering wheel began making a clicking noise every time I would turn the wheel either right or left. Then the volume and skip buttons stopped working on the steering wheel, left side only, the right side control buttons are working just fine. A couple of days later, the airbag light came on the dashboard and my steering wheel is still clicking when I turn the wheel. Doesn't matter if I'm on the freeway or in a residential area, it clicks no matter what and the airbag light has not gone off since.