general problems of the 2018 Volkswagen Tiguan - part 1

I just bought this 2018 Volkswagen Tiguan Ford, cylinder all wheel drive in the angel light came on and it says recalls will never fixed. I would like to know if you can help me and fix this problems. My name is [xxx] , lodi new jersey. My phone number is [xxx] . Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

On [xxx] I discovered water in my car. ~2. 5 inch front passenger and back driver and passenger side. Condensation on the sunroof. My sunroof was not opened/completely shut. I called vw service was advised my car was not covered under the class action or warranty and advised to report to my insurance. I did not want to report and risk my insurance rate increasing. I have never filed a claim in the 20+ years of having the car. After researching and taking my call for repairs I discovered that my vehicle should be covered on the extended warranty if the recall 60e5/60e2 was repaired. I am in ohio where the damage was discovered my regular service dealer is in illinois. 1)the service dealer in illinois did complete the 60e5/60e2 recall. 2) the extend warranty % coverage should cover my car however I was told my VIN was not apart of the class action although the recall was performed an no record in the system with vw and if it were I would not be covered because I am 5 months out of the in service date. 3) the damage is ~ 3000. 00 and increasing because now the sunroof switch doesn’t work and the screen is damaged from water. There is mold in my car which is a health hazard. I have exhausted trying to navigate through this issue! if my car was not apart of the class action it should have been. The insurance minus my deductible does not cover the cost of repairs. I have been without a call since this incident. This is a health hazard consumer driving hazard and should be investigated ASAP. I have attached the initial estimate which will be supplementally adjusted, the service 60e5 document . Please advise if this should be reported to the attorney general office and or what my next course of action should be. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Coolant burst and started leaking. Unable to drive car. Radiator problem may be related to bad water pump. I see there was a recall.

Our car frequently (several times per month) suddenly stops when it is coming to a stop when the stop/start feature is trying to engage. We took it to the dealer, and vw replaced the starter. That did not fix the problem. When the car stops, frequently at or when approaching intersections, the display says we need to stop the car immediately, and the car is stopped, making a high-pitched sound, like a dentist’s drill. This problem started well before our warranty was finished, but after going to the dealer many times (and even leaving the car with them for a considerable amount of time). We were told many times that they could not replicate the problem, and that their diagnostic tools could not find a problem. I requested help from the automaker, vw, and I was told that they only follow the dealer, even though we have had this problem many, many times, and that there was nothing they could do for us. This is a safety problem, and I have seen many similar complaints online. You need to look into this. This problem happens when driving. We cannot get it fixed, and it seems to pose a danger. When I put the date of the incident, I will put the most recent day this happened. Please note that this has happened more than 100 times, and seems to be getting worse. Please investigate with vw. This is a large problem, and it deserves an auto recall.

Panoramic sunroof randomly exploded while my car was parked at my workplace. I parked the vehicle after 8am. My sunroof spontaneously exploded at roughly 2:30pm. A coworker had arrived seconds before the explosion, he parked his vehicle behind & across the lot. While standing by his car, the full outer glass panel forcefully ejected off of my Tiguan sunroof & flew across the parking lot before shattering into pieces. My coworker described the explosion like a gunshot. He called me out to assess the damage, glass was all over the parking lot, most of the sunroof’s lower glass panel broke off & shattered on the rear-right passenger & middle seats of my vehicle. Piles of shattered glass landed where my daughter “would have sat” if she were in the vehicle. This experience has been distressing. The thought that this could’ve happened while driving on the road or with my family is absolutely terrifying. What is tragic, is there are several documented cases & reports of a class action settlement yet no recalls or warnings of the possible dangers with Tiguan’s led panoramic sunroof. I contacted the vw st. Aug. Fl dealership which is where I purchased the vehicle, reported the incident, the vehicle was dropped off to be inspected the next day, (today) (their sales team confirmed no active recalls were on the vehicle). Instead of receiving assistance & escalating the hazardous report to their vw corp. Level, I received a call from a repair tech who was rude, showed no empathy & stated that I need to come pick up my car. He stated that it would not be covered under warranty, I need to contact my insurance company to file a claim. He told me to return the loaner that I received yesterday, or he would start charging me $100/a day. I questioned his poor handling of the matter, asked if he tried to escalate the matter to a manager, or vw, he declined to & hung up on me, twice. I never received an estimate for repairs. Their gm never called back. Security cameras recorded incident.

I originally started out at world kia in matteson, where I was approved for a newer vehicle. But then they suddenly changed their minds and tried to put me in an older car instead. That rubbed me the wrong way, so I went to their joliet location hoping for better service. Boy, was I wrong. Even though they had already run my credit in matteson, they reran it again in joliet, which made no sense and damaged my credit even more. I really needed a car at the time, so I felt pressured and couldn’t walk away. After I bought the car, it broke down shortly after, and I was never given any paperwork about its condition or inspection. They sold it to me “as-is,” but I later found out that under illinois law, used cars must be safe and reliable for at least 15 days or 500 miles, even when sold “as-is. ” my car didn’t meet that standard at all. The car has suspension issues which is very dangerous. The mechanic stated to not drive the car at all it's a safety hazard and I could cause a major accident. There is no recall on my VIN#, but several other owners have had the same issues based of the information on the website. I just want some kind of resolution. I'm still responsible for the car, which is so unfair. This has caused so much stress that I have no clue what to do. Please help. Best, [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Vehicle sending transmission alarms and also exit vehicle in p mode only alarm. First had issue around 25,000 miles and gear shift assembly was replaced under warranty for what I was told was a faulty sensor. Same issue returned at 100,000 miles and volkswagon is replacing the gear shift assembly again at customers expense. I was told by volkswagon that the car is safe to drive.

2018 Tiguan intermittently fails to accelerate. Car has stopped on highway even after pressing on acceleration peddle. Car behind me had to slam on brakes to avoid hitting rear of my car. Carfax indicates several replacement parts. Beaumont, texas dealership revealed that previous owner insisted on having parts changed in 2022. Not inspected by manufacturer, police, insurance representatives. Inspected by dealership. There are no warning signals prior to deacceleration. Car died, dash goes black, for close to half minute and then accelerates again. This has happened 3 times since purchase date of 10/23/23. Car was not driven from January 14,2024 to may 2,2024.

Same issue as reported with NHTSA campaign number 24v110000 fuel has flowed into evaporative emissions and has leaked out of the charcoal canister. The dealership is replacing the following parts- fuel tank evap canister leak detection pump purge value.

The panoramic sunroof continually leaks into the rear c-pillar. Each time it rains the seat belts become saturated with rain water. I am of the opinion this will cause more rapid deterioration of the seat belts than usual. Additionally, water ponds in the rear floor boards and is a mold hazard. The last rain, the rear seat also became saturated and our baby's carseat got wet. Vw claims there is no defect in the sunroof.

This morning, while driving on the highway with my infant son in the car, my sunroof exploded on my 2018 Volkswagen Tiguan.

The automatic door locks are malfunctioning (starting early September 2023). When the vehicle accelerates, the automatic door locks continuously engage, repeatedly, causing audible distractions while driving. This is a safety issue because with three kids in the rear, the doors are not locked while driving. Typically, once you accelerate from park above a certain speed, the door locks automatically engage. Now they go on/off continuously while at all speeds, including highway speed. Now the doors can be opened, and the noise itself is considerably distracting. It also allows for anyone, while parked at a stoplight or freeway exit, to open the doors. The dealership inspected it and quoted over $900 for the repairs, however I do not agree with this assessment. For a 2018 $30k+ vehicle, a basic function like this should not be malfunctioning. This is not normal wear and tear like brake pads. The cost to repair is unreasonable, and it is not covered under the warranty. There are no warning lights and indicators appearing on the vehicle noting the issue. The issue is ongoing every instance the vehicle is driven and we do not feel safe due to the distraction or the possibility of kids opening the doors while driving (or someone on the outside). The dealer also advised there's a possibility the locks will further malfunction and we could get locked inside or outside the vehicle. Again, neither of those scenarios are safe, especially living in a hot climate like phoenix, az.

Hi dmv, (NHTSA. Gov), the steering light issue, dealer currently do not have an eta, the car is at the dealership still waiting for parts. Is unsafe to drive with this issues because the steering got stuck. Thank you for the opportunity to share this problem. Sincerely george.

I was travelling on highway, 55 miles speed , all of sudden voice came from engine and car lost power and came to 10 miles and accelerator was not working it gave me message on dash bord that rpm high. I moved the car towards edge of the road and shut it. After 5 minutes I started again and went to work. However its gave me same problem while I was coming home . My car has only 20000. Miles and no other issue. Its dangerous when car is moving with the flow of traffic and loose power and does not move.

While driving down the highway, my car completely shut off and shut down while going 45mph. Due to everything shutting off, there were no brake lights, hazards, blinkers, etc that I was able to use to warn other drivers of what was happening, therefore I was almost hit multiple times. It turned back on, then back off while driving, 4 more times until the final time when it would not turn back on or turn over at all, I had to pull off the road and it wouldn’t turn back on again. At this time I got the battery tested and it was bad. I bought the new battery and the new battery didn’t change anything. It still was doing the same thing, not turning on at all. Not even trying to turn over to turn on. I had my vehicle towed to the Volkswagen dealership in ocala on college road. While at this shop, they have told me that the new battery is what has cause the issues, which is incorrect as the issues began before I got a new battery. They are also saying that because I got a new battery that they will not cover the repairs under my warranty. I had to get in a new battery for my safety after almost being hit on the highway due to the electronics or other issues being faulty in the car.

I was driving with a friend in car doing speed limit and all of of sudden the red vehicle accident image came on the car shuddered and the auto brakes came on this was the second time it has happened my friend freaked out I bot it in sept 18 and it happened a couple months after that I immediately called vw.

Car falsely reads another car or obstacle in front and brakes unexpectedly.

Since I purchased this car in June 2018 I have noticed and reported concerns about the transmission feeling like it was slipping while driving. Within the last two months, there appears to be an electrical issue that is making various indicator lights to come on. Most concerning and unsafe on 9/11/20 through 9/15/20, my car stalled randomly 8 times. No issue could be diagnosed by the dealer, however on 9/16, there was a recall. After the recall was fixed on 9/19/20, I got an alert that the �transmission is in emergency mode�, I returned to the dealer and was told I needed a new gearshift. I am terrified that the car will randomly stalk again and have had no assurance that it will not as vw never identified an issue that caused the stalling.

The car has had a distinct noise when driving. I complained every time we were in and finally June of 2019 I was told it was the alignment after I had repeatedly told them it was the wheel bearings. After paying for a new alignment I was told that yes the wheel bearings needed to be changed and that because of all of the issues my tires needed to be replaced as well. I had that done, a month later I went in for an oil change and they told me I needed another alignment! I told them it was just done! they assured me that I would be taken care of. If it was actually done, I will never know. Even after all of this the car started making the noise again! I don't have time to go back and forth. I finally got fed up and went in on a Saturday. The technician looked at the car from the outside and took a 0. 2 mile test drive with me in the car and told me that the alignment in the back is bad and has caused severe cupping on my back tires. Saying I need another alignment and more new tires! I have had this car less than 2 years and if it isn't the alignment, the tires, the wheel bearings, it's the sun roof which has flooded the back of my car 3 weeks of owning it and now hasn't constant recalls. As well as recalls to fix the recalls. This car is a complete definition of a lemon! the technician admitted the this model has lots of problems. I've always owned used cars this is my first new car off the lot and I have never had so many problems with a car. Please help!.

Like many other complaints I have read, an error appears saying the engine had exceeded 4000rpm, when it does not. Then the car drops down to 10 mph and will not exceed. The car shakes uncontrollably. The car is 28 months old and has been having these issues since 6 months in. The car has been at volkwagen dealerships for 3-4 weeks at a time 4 times already for the same issues. I have filed multiple complaints with Volkswagen and they have done nothing to rectify this dangerous situation.

I've been having issues with the reverse camera and the infotainment display. This happens 70% of the time but when I put the car into reverse, the screen will go black with a pop up saying "the parkpilot is currently not available". This happens randomly, sometimes when I leave home the reverse camera works fine, but when I try to park somewhere at my destination the issue appears. Sometimes an image from the rvc will appear for a split second then cut out to black with the popup of the park pilot not being available. I don't the have park assist feature available on the model I've purchased, so I'm not sure why the car even thinks I have "park pilot". The issue "fixes" itself when I've left the car on off for a couple of minutes but the issue will reappear again sooner or later. It's an ongoing problem and I've taken my car into the dealership time and time again with no resolution. I purchased this car because I thought this was a great safety feature and now I can't even use it because it does not work.

Driving 65 on highway, panoramic sunroof exploded for no reason.

Water leaks from sunroof and doors. Water from the roof lands of start engine button. Floors flooded with water makes foot slippery.

Panoramic sunroof defective and caused major leakage of water into vehicle. In addition, it seems like chemicals possibility from windshield fluid leaking inside vehicle. This resulted on black mold to develop throughout the vehicle. All carpets replaced on my vehicle; however, extreme foul chemical odor continues in the interior and makes it difficult to breath. The dealer has my vehicle for more than 9 days and still no resolution. Issue started with less than 1 year of ownership of this brand new car. Even when vehicle is parked on my driveway with windows closed you can smell the chemical odor around the vehicle. First occurrence reported on 7/3/19 and no resolution. Second occurrence: 9/21/19 and still ongoing.

Exploding sunroof. Traveling down the freeway at 50-60 mph, heard a loud explosion and the panoramic sunroof exploded, showering glass down within interior of car.

The car is having issues accelerating after a cold/hard stop. At stop signs, after stop lights, the car jerks and has a hard time gaining power. On the high way I have issues accelerating. This has become dangerous and scary, I am not in control of he acceleration of my vehicle. I have taken it to the vw dealer one tech said "try premium gas" the next tech says, "nothing is wrong with your car". I am extremely disappointed and ready to change brands after 10 years of being avw owner. This problem is putting my life in danger every day that I drive it.

I am hearing a rattle in my vw Tiguan's b-pillar when driving. It is in my ear. When I took to the dealership, they told me that all Tiguans make this noise. I don't believe a noise should be happening and makes me wonder if the car is unsafe structurally.

While driving at no particular speed without objects/animals/other vehicles in sight the car emits a beep along with the red flashing car collision signal across the front panel then occasionally slams the brakes with so much force that myself(driver) and passengers are lunged forward. This has happened mostly during sunny days on multiple types of roads such as interstates and city streets regardless of turning or driving straight.

Panoramic moonroof leakage. Water dripping inside vehicle above head on rear right side and going down into seatbelts compartment. Vehicle was stationary. Water dripping iinside seat belt compartment in my opinion may cause short since some electrical going thru same compartment.

Car makes noise that is audible within the car and is particularly loud by the rear passenger side tire.

Sunroof shattered while driving down the freeway around tacoma, wa. No apparent cause. The sunroof is panoramic and only the front half shattered.

During the backing up processs, there is no beeping or loud noise indicator, with the back up camera's, also there is not release button inside the vehicle nor on my fob, and I think it should be. Thank you.

Vehicle was making a small annoying rattling sound, emanating from the driver side b-pillar, next to driver's head. Rattle had been intermittent initially but by 8,000 miles on the vehicle the rattle was almost constant at any speed whilst being driven over any surface smooth or otherwise. We took the vehicle to our local Volkswagen dealership and it has now been there for 32 days. A repair was done, but the result was satisfactory, so they are trying to repair it again.

Rattling noise coming from the seatbelt column. Have brought in my car and sent recordings of the noise and the dealership said they cannot replicate the noise they now have it for the 3 mrs time and I have shared u tube links and the vw forum to show them that other customers have the issues.

The vw-equipped entertainment center does not have the proper processing power to effectively use apple carplay. Since new, when attempting to use apple carplay, the entertainment system will freeze, malfunction, or otherwise fail after the iphone is plugged in. This problem happens at least 50% of the time, and requires the entire entertainment system to undergo a 'hard' reset in order to function properly. This issue occurs at all speeds and in all driving conditions.