Rearview System Braking problems of the 2024 Volkswagen Tiguan

2024 vw Tiguan mib3 module failed; dealership attempted software flash which completely disabled the federally mandated rear-view backup camera. Part is on national backorder with no eta and vw corporate refused assistance.

My entire infotainment system went black and a warning about the sos system failing came up on the dash. My back up camera does not work, the sos system does not work, radio, charger, etc. I called vw customer care who sent me to the dealership. Dealer said they tried the tb 91-26-04 (2082628) software protocol from Volkswagen and had no success. They need part j794 to complete the repair. The part is on back order with no eta of when it will arrive. Dealership gave me back the car with compromised safety features (now federally mandated). I'm a lessee under warranty. I'm also nervous that other parts of the car could also have electrical or systemic failure.

The infotainment system no longer works after an over the air update. The backup camera is including all other cameras are no longer visible . Before it completely just stopped working when attempting to back out the infotainment system would freeze and not signal something was back there . The digitally dynamic road display is not working so car acc is not operable . Additionally since the blackout the windshield wipers randomly turn on even if not raining causing distraction and obstructed visibility at times problem has been confirmed by independent vw dealers in several states (there is a whole facebook vw owners group where several people are reporting the same issue) there are also known topics related to these issues on vws help center page regarding ota updates and infotainment system issues it gives instructions on how to troubleshoot but then says see your local dealer if that doesn’t resolve the issue vehicle has been inspected by vw dealer. The backup camera would freeze intermittently and dealer would report nothing to see so it’s working fine . After last ota update system blacked out longer and has not turned back on.

Infotainment center, chargers and reverse camera no longer working. Vehicle available for inspection my reverse camera is not working which causes safety issues as under federal motor vehicle safety standard (fmvss) no. 111, rear visibility, vehicles in the relevant categories manufactured on or after may 1, 2018 are required to provide a compliant rearview image during a backing event. Nhtsa explains that manufacturers generally satisfy this requirement with a backup/rear camera system. Vehicle has been inspected by a third party auto dealership that specializes in european vehicle. There is no Volkswagen dealership on the hawaiian island of hawaii that I live on. There were not warning signs or symptoms of the problem.

On xxx, my 2024 Volkswagen Tiguan experienced an internal electrical failure of the 5f infotainment control module (part #3q5-035-842-j). There were no advance warning lights or symptoms prior to the screen going completely black and unresponsive. The failure was officially diagnosed and confirmed by an authorized dealership, fitzgerald Volkswagen in [xxx], on xxx. The component is currently installed in the vehicle and available for inspection upon request. Safety risk: the 5f module failure completely disables the primary display screen, rendering the rearview camera system frozen and entirely inoperable. This creates a severe rear-visibility safety hazard while reversing, particularly when transporting my minor child, and fails to comply with federal motor vehicle safety standard fmvss no. 111 (rear visibility). Systemic failure & backorder: the module failure also disables the radio, wireless charging, and front/rear usb ports. Fitzgerald vw special-ordered the replacement module under warranty but confirmed the part is on a nationwide backorder with no estimated time of arrival (eta) and approximately 59 units currently backordered nationwide. The vehicle has not been inspected by law enforcement or insurance, but the manufacturer (Volkswagen group of America) has been formally notified under customer care case #xxx. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).