general problems of the 2010 Volvo XC60

My customer was headed northbound on hwy 63, had just passed over I-70 when the customer heard a poof and smoke started bellowing from the hood and the tailpipe. They pulled over on the side of the road immediately, but by then smoke was coming out of the vents as well. They got out of the car, and called 911 because of smoke started to thicken. About one minute later, flames started coming out from underneath the right (pass) side of the car and within 25-30 seconds, flames were coming from up under the hood as well. The fire department got there and put out the fire. The vehicle was towed back to the dealership from there. The car was in perfect condition. It passed inspection at the Honda dealership. We don't know what happened or what went wrong. We did some research and there was a recall number 09v477000; fuel system. This recall was supposedly fixed by Volvo. We contacted Volvo and they said that there is nothing that they could do. However, in carfax there is no record of the recall or that the recall was fixed.

"oil low" message appeared on lcd display inside speedometer dial. Turned off car, waited for oil to drain (10 minutes), and checked dipstick. Bone dry. Had to add 3 quarts of oil (added what was on sticker in windshield) to reach the acceptable midpoint on the dipstick. Car should not be using half of the oil in the engine between services. Problem has not popped up before this. As a car may be 1 quart low at time of servicing, being half empty is unacceptable. Car has had regular maintenance since built-to-order new in 2010. Volvo Xc60 t6 awd.

The problem of the engine was first reported to culver city Volvo on 12/12/2011. On 10/30/2012 the vehicle was sent back the 2nd time for the same problem. Again, on 12/05/2012, the vehicle was sent back the 3rd time for the same problem. I went back to culver city Volvo to pick up the vehicle on 12/24/2012. As soon as I started the engine at the dealer's parking lot, two messages came on dashboard. One was "engine system service required" and the other one was "transmission system service required". The service department took the vechile back. One 12/27/2012, I went back to pick up the vehicle. The same message came on dashboard. Today is 01/05/2013 and I have not received any phone call from culver city Volvo. Culver city Volvo is still trying to fix the problem.