Table 1 shows one common child seat related problems of the 2023 Volvo XC60.
| Problem Category | Number of Problems |
|---|---|
| Harness Retainer/chest Clip problems |
The contact owns a nuna car seat, model type: pipa aire RX, manufactured date: March 06, 2024. The car seat was installed in a 2023 Volvo Xc60. The contact stated while unbuckling the child out of the car seat, the straps used to latch the harness were loose. After the initial failure, the contact inspected the car seat harnesses several times while strapping the child into the car seat; however, the failure persisted. The contact reached out to the manufacturer several times before the contact was able to reach a representative. Once the contact was able to reach a representative, the contact was advised to take a video of the failure while driving and submitting the information and the contact declined the suggestion because the vehicle was unsafe. The contact also reached out to the manufacturer through email and was given a ticket number. The contact reached out to the company where the car seat was purchased and was informed that the one-year car seat warranty had expired. The contact disputed the claim because the failure had occurred less than one year after the purchase. The car seat was not repaired or replaced. The VIN was not available.