Table 1 shows one common equipment related problems of the 2023 Volvo XC60.
| Problem Category | Number of Problems |
|---|---|
| Equipment problems |
Driving the car at under 20 mph making a left turn into my cul-DE-sac which has an upward slope. Car system thought it would crash into the tree straight ahead and started emergency braking making loud noise and then the steering wheels locked. Ended up hitting the parked car in front of neighbors house due to brake and steering malfunction. Heard from other Volvo owners that this has been a problem. Even backing out of garage where there is no object behind the car the car emergency braking system engages causing whiplash. No longer feel safe driving this car.
The "p" button on the car malfunctions. It does not always engage when pressed. After I pressed the "p" button, the car didn't go into park mode and started to roll forward. This put me in danger as well as pedestrians who may have been walking down the street in front of the car. I notified the dealer and they did nothing. There were no warning signs. Because of the failure of the "p" button to function properly, my car rolled into a parking meter and caused in excess of $4,000 in damages.
Reverse backup camera repeatedly does not work and will display message saying camera unavailable. Sound system will go out with the center screen were no sound comes through (not even blinker sound). With a small child and have concerns driving when these issues occur, especially since they occur unexpectedly. Issues will occur a few days in a row, then work fine for a few days and then issues will occur again. Have been to the shop where they looked at the issue and was advised have to wait for a software update.
Dear sir, I would like to make a complaint about the sos system in my Volvo cx 60 on two occasions tire blew out on the eisenhower interstate on both of those occasions I called Volvo roadside and emergency assistance. I waited for approximately two hours. No one came. I then had to change the tire myself. I have a bad back and I hurt my back further, the first time the second time I was stopped on the eisenhower interstate they were doing road repair. I stopped on one side of the road and then the people doing the road repair asked me to move to the other side which I did, I called Volvo and waited at least two hours. It is 105° outside in the area adjacent to selena utah. I believe I was dehydrated. The human body is approximately 90% water water went down to approximately 70% a gentleman doing construction, the side of the road who I spoke to kindly gave me two bottles of water and one bottle of power drink , at the same time, he asked me to move my car from the other side of the road since they opened up the road they were doing some type of repair type. I am not sure got their assistance and moved my car into salina town in utah, where I am now , my complaint is that the sos button on the Volvo cx 60 is what you were supposed to press if you are in an emergency and they are supposed to come. They are not supposed to tell you they’re gonna come and not come which is what happened in my case both times someone said they’re gonna be there in an hour and then I waited two hours. No one came and then , I had to in the first case do the repairs myself in the second case have someone help push me in the basis of Volvo is misleading thinking that the sos button works it does not work. That is the basis of my complaint. These two events occurred on June 13 and June 14. Of 2024.
On November 11, 2023 @ between 10:30 and noon, the vehicle infotainment system completely failed. The screen went blank and functions for heat, radio, navigation, cameras, indicator lights in the mirror and the ability to call Volvo emergency services were all lost. A message on the screen said, "stop the vehicle. This vehicle's infotainment system has encountered a problem. You can reboot or reset factory settings. If this doesn't help, please contact a workshop. " this is the second such failure. The first occurred on September 22, 2023. I filed a report with Volvo (ref#230924- 000697), and repairs were effected at a local dealer in maryland. I also contacted Volvo regarding this second failure on November 11, 2023. That reference # is 231111-000923. I contacted the same dealer and booked an appointment to take the car in on Monday November 13, 2003. I have not driven the car since I returned home.
I've experienced many problems with the google built in system in this Volvo. But the one that keeps happening is the speed sensors. The car is supposed to read traffic signs, including speed signs and alarm when exceeding the posted speed limit. It does not work. For example on i66 east bound in virginia, the speed limit is not 80mph, it is either 60, 65 or 70 if using the express lanes. The Volvo keeps showing the speed limit on this interstate as 80, see attached images showing speed limit sign at 80. Complained to Volvo, they blamed google. Complained to google, they blamed Volvo. Other roads have the same sign recognition. The car infotainment & safety features randomly shut down, or fail, while driving and the vehicle has to be reset often. Back up cameras quit working while backing up sometimes it will not go into reverse without shutting off the car or doing a reset.
Component: side-view memory mirrors. Available for inspection. After locking car and then unlocking to re-enter the car, side view mirrors do not return to the proper memory position. Need to press the memory button again to set the mirror's proper position. If mirror not in proper position, car on either side of vehicle may not appear in mirror and when changing lanes, could lead to an accident. Car has been brought to dealer once to correct situation but condition still exists. Other than dealer, no other inspections. No warnings or messages. Problem has existed since we got the car in late February of 2023.
2 of the vehicle’s original tries developed aneurysms at 3000 miles and 3 months of ownership. Pirelli scorpion zero all season 235/55 r19 105v m+s dot xb 08 031b 2722.
Car was started and a/c system including all defrosting capabilities were non functional. Car was turned off and on with no change. Safety was at risk due to lack being able to have a functioning defrost and possible compromise of visibility out both front and back windshields. Called local dealership to troubleshoot. Service department said likely just a computer malfunction and would be difficult to find remedy if not a continual problem. After car was allowed to sit off for some time and then turned off, normal a/c functions resumed.