Warnings problems of the 2025 Volvo XC60

My wife was parking our Volvo 2026 Xc60 in a parking slot at our local grocery store. Upon pulling into the slot, the car suddenly accelerated and surged forward colliding with the car in the next parking slot and the car in the parking slot directly in front of her. She jammed on the brakes as hard as she could causing the tires to screech. The impact was great enough to shove the car in front of her out into the open isle in front. Luckily, no body was hurt. This could have been a deadly disaster if there were pedestrian near by at the moment of impact. The police came but did not write up an accident report since it was on private property and no one was hurt.

While parking our Volvo in the parking lot of trader joe's grocery store on [xxx], the Volvo suddenly accelerated and collided with the adjacent car in the next parking slip and rammed the car in the forward parking slip pushing about 15 to 20 feet ahead. Luckily, nobody was hurt though it could have been a disaster is someone was standing there near either of the other two cars. No one other than the auto body shop has inspected the car. The police came but did not write up a report because it was on private property and there were no injuries. Nothing on the instrument panel then or now shows any indication of a malfunction. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

When arriving at the high school parking lot to pick our grandson up from band practice, we experienced sudden unintended acceleration of our vehicle as we attempted to pull into a parking spot. This resulted in a collision with another vehicle that had backed into the parking space in front of us. That driver was inside her vehicle and claimed injuries. As you can imagine we were pulling into the space at a very slow rate of speed when all of a sudden the car lunged forward at a high rate of speed, jumped two parking lot cement barriers and slammed into the rear of her vehicle. The car is equipped with all the latest collision avoidance equipment, but did not stop before hitting the other vehicle . . . And no automatic warning sounds went off that I am aware of. A police report was filed and a tow truck had to be called to tow the vehicle. The vehicle had less than 5,ooo miles on it and had only been owned by us for 4 months (it was new when we purchased it). The accident happened on August 27, 2025 and we did not get our vehicle back from the body shop until Monday, November 17. Not only was our safety at risk, but the other driver and several students in the parking lot at the time. This incident could have been so much worse, or could have ended in a fatality. Volvo did an inspection of the vehicle, but the results were inconclusive and our insurance company paid the claim. As soon as we got our vehicle back we took it to our local Volvo service manager to have him check it over. He has indicated the car is safe to drive . . . But I am very nervous about driving the vehicle now. The cost to repair the vehicle was $14,145. I was not distracted at the time of the accident and I am certain that I did not hit the accelerator pedal. Note: I never received a copy of the accident report, but I believe our insurance company has a copy.

I am writing to formally express my significant concerns and dissatisfaction with the recurring software and system issues I have experienced with my Volvo Xc60, purchased on 1st February 2025, approximately four months ago. The vehicle’s vehicle identification number (VIN) is [xxx] . Since taking delivery, I have encountered multiple persistent problems that have severely impacted the vehicle’s functionality and my overall driving experience. These issues include: car sensors: the sensors frequently malfunction, leading to inconvenience and raising serious safety concerns. Heads-up display: the display intermittently shuts off, limiting access to critical driving information. Cruise control: this feature is entirely non-functional, significantly detracting from the driving experience. Sound system: following a recent service visit, the audio system has completely stopped working, with no sound from the music system, indicators, or system alerts. Check engine light: the malfunction indicator lamp (mil) repeatedly illuminates, suggesting potential issues with the engine or related systems, likely triggered by sensor malfunctions. This persistent warning heightens my concerns about the vehicle’s safety and reliability. Despite multiple visits to your service center—exceeding ten occasions—these issues remain unresolved. The service team has typically reset error messages or updated the software, only for the problems to reoccur shortly thereafter. Most recently, the sound system failure emerged post-service, further compounding my frustration with this brand-new vehicle. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).