Software problems of the 2004 Volvo XC90

Ten problems related to software have been reported for the 2004 Volvo XC90. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2004 Volvo XC90 based on all problems reported for the 2004 XC90.

1 Software problem

Failure Date: 12/23/2011

While driving, the electronic panel all shut down and I got msg regarding brake failure and to stop safely. I was on left-most lane of highway and my signals and hazard lights would not turn on!!! even my power window would not work so I couldn't open for me to make hand-signals. Lucky my father-in-law next to me had window open so I told him to make motions to surrounding cars for me to change lanes safely. When I was able to stop, I turned off car, turned on again and got srs airbag urgent msg on panel. Since car started ok but with msg, I took side streets home but it shut off again 2 times. I did same thing (stop/restarted) and made it home. I had my in-laws with me and my 3 young kids when it first happened on 12/23/11. Because of holidays/vacation and since nearest dealer is 20 miles away (an hour drive with traffic) and service department only open on weekdays, we couldn't take to dealer right away. Since it was an airbag message, my husband not too concerned - he wasn't with me when it first happened so I don't think he realized the gravity. He used it few times and 2 wks later, it happened to him. This time when restarted, there was also check engine msg and noticed difficulty steering. He took to dealer, and both technician and manager could not diagnose problem! they just reset to remove the srs msg and did a software update. We thought/hoped it was fixed but then yesterday the same thing happened (all shut down)! last night we started checking on-line and found many similar complaints! we are devastated because we love/take care of this car, which we use primarily on weekends and trips. We thought it's safe for our family but now aren't comfortable that taking back to dealer will fix problem. I am very surprised there has been no recall. Something needs to be done because it's only a matter of time before there are fatalities.

2 Software problem

Failure Date: 10/08/2011

While driving the electronics shut off and the engine dies as if its in neutral. Took to Volvo service and they said a can software upgrade would solve it, this did not solve it, immediately after we left the same thing happened within a few miles, engine shut down, power went out, when restarted the srs airbag error code came on as well as the abs break failure message. I see you guys have completed an investigation (pe10025) on this but what the heck is being done about it. This car is very dangerous to my wife and newborn!!!! the car goes from 70 to 10mph on the freeway, how is this not as important as the issue with toyotas excessive acceleration problem, does someone need to die before you guys take this serious!.

3 Software problem

Failure Date: 07/05/2011

The contact owns a 2004 Volvo Xc90. The contact stated while driving 50 mph the vehicle loses all electrical components. The contact took the vehicle to a dealer and the dealer performed a software upgrade as well as an upgrade to the central electronic module. None of the upgrades remedied the issue with electrical components. The dealer stated that the vehicle may need a new wiring harness installed. The failure mileage was 110,000.

4 Software problem

Failure Date: 12/22/2010

During long durations(>4hrs) of driving my 2004 Volvo Xc90, it seems to have electrical problems that have caused me and the passengers to be put into dangerous situations. For example, driving on a long trip with the cruise control enabled and trying to accelerate up a hill and suddenly the car will go into an engine protection mode and reduce power to the extent that I can't accelerate and have to pull over on the side of the road--(boost control module has been replaced and the engine control module has been replaced. ) as long as I don't use the cruise control this will not occur. Also, there was a software update in 2009. Next, after trying to accelerate up a hill, there seems to be intermittent reduction in engine power, not allowing the car to accelerate. After trying to accelerate the "check engine" light has appeared and will not go off (waiting to have this problem diagnosed). . .

5 Software problem

Failure Date: 05/10/2010

Tl- the contact owns a 2004 Volvo Xc90. The contact stated when driving the vehicle for more than an hour, the vehicle develops electrical problems. The contact stated the instrument panel will go out. When the contact turns the vehicle of and back on, they get various warning lights illuminate on the dashboard. The contact took the vehicle to the dealer and was told the needed a software upgrade. The contact stated the upgrade temporarily corrected the problem, but the failure reoccurred when the weather got warmer. The failure mileage was 80,000 and the current mileage was 91,000. Rl.

6 Software problem

Failure Date: 09/28/2009

I was wondering if there has been a recall for 2004 xc-90's because of there extremely dangerous electrical failure. This past weekend after about 3 hours of highway driving the whole dashboard and navigation flickered and restarted. It did they 3 or 4 times until it did a similar thing where the entire dashboard and navigation shut down. The abs light came on and it told me there was break failure and to pull over slowly. I had no blinkers or hazard lights and the headlights even went off. This is extremely hazardous. I pulled over and turned the car off. Turning it back on it drove ok for a few minutes until it flickered again. I finally made it to my destination and took it to a Volvo dealership who could not figure it out. They charged $160 to try and "figure it out" but they just ended up upgrading the software. On my trip back down to nyc, the same thing began happening after about 3 hours of driving. It flickered a few times and again went completely dark telling me to pull over on the freeway. After pulling over the airbag message comes on. I have read various places online of this happening to other people so this is not a rare condition. This seems like a very dangerous situation which Volvo should really take care of. Asking customers to pay $1200 to replace a cem when it really should be a recall is a little ridiculous.

7 Software problem

Failure Date: 12/17/2007

The contact owns a 2004 Volvo Xc90. While driving on the highway in rainy conditions, the electrical system shut down for a few seconds. The lights, radio, windshield wipers, and steering also shut off. The failure continued to occur intermittently within minutes until the vehicle was completely turned off and restarted. He only noticed the failure while he was driving on the highway. The dealer made several attempts to diagnose the failure and was unable to find the cause. It was suggested that he replace the computer and software system. He replaced the software (upgrade) but the failure continued to occur. The manufacturer was not informed of the failure. The current mileage was approximately 106,000. The failure mileage was approximately 70,000. Updated 01/06/10 updated 01/07/10.

8 Software problem

Failure Date: 09/21/2007

On June 15, 2007, while on a highway traveling 65 mph, my 2004 Volvo Xc90 made a jerk, as if it had suddenly fallen out of gear. About 5 minutes later, the same thing happened. It felt as if something locked the tires for an instant, then let go. About another 5 minutes later, we received an error message that said "brake failure, stop safely". Moments later, we lost all control of the car - total electronic shutdown. No lights, no hazards, no power steering, no brakes. My husband was able to glide to the breakdown lane, and we rolled until the car stopped. We had our two young children in the car, on the side of the highway, in the dark. It was a terrifying predicament, and we couldn't leave the car due to the danger of not being seen. We had the car towed, and a few days later, the Volvo dealer said it was a $60 software upgrade that needed to be done. After the car was returned to us, we took it to another Volvo dealer and had them perform a 45k check-up, had them reevaluate the situation, and also had a va state inspection done, and they told us everything was fine. Just barely 3 months later, in exactly the same scenario, the same exact thing happened. On 9/21/07, we were on a highway at night, and once again felt the car jerking, followed a few minutes later by total electronic failure. No lights, no hazards, nothing. Once again, we managed to get off the highway safely, but I fear the next time this happens, we may not get so lucky. All 3 dealers that have looked at this car have never heard of this problem before, which is very unsettling, as I can never be convinced it is fixed. I am terrified to ever drive my car again, even if they do "fix it". The car is currently still being evaluated, so we do not know the latest prognosis for it.

9 Software problem

Failure Date: 06/30/2006

Unsafe front suspension repaired 4 times by Volvo involving district factory technical supervisor and technicians on 3 of four occasions and the vehicle still has serious safety and handling concerns - no one in the family will drive the car. It has also had serious performance related safety issues regarding vehicle electronics virtually shutting the vehicle down in the middle of an interstate. Anti skid problems on multiple occasions. Drivers seat belt anchor was improperly attached and would not have held in an accident. The steering wheel came dangerously loose while driving and the dealership stated that it had never been properly affixed. (I have owned 300 cars in my life and never has a steering wheel come loose)! tires were abnormally badly and quickly due to significant suspension problems and were not warranty by the manufacture. . Electrical problems caused several fuses to blow in the dark effectively turning all rear marker and tail lights off. It was necessary to drive with the hazard lights on to avoid being hit by another driver.

10 Software problem

Failure Date: 03/01/2006

My 2004 Xc90 awd began experiencing odd electrical problems this spring at about 45000 miles. While driving at cruising speed, the vehicle would suddenly and without warning experience a hard jerk followed by activation of the windshield wipers and loss of power to the radio. First time, the dealer could not replicate the problem but downloaded electrical software updates. Same thing second time and back to dealer, again could not replicate, and they downloaded transmission updates focusing more on the jerking issue. Third time it happened, I continued to drive the car to the dealer so they could see what I was experiencing. On the way there, I had complete loss of electrical power: no power to speedometer, to gas gauge, to windows, to air conditioning, radio, etc. Also had less than full power to drive with. The dealer again downloaded electrical software updates and gave me the vehicle back. Same problem for 4th time this Friday and they tell me they have put new computer into car. Fortunately there have not been any deaths or crashes, but this defect causes a serious safety problem without any warning.



Safety Ratings of XC90 Cars
Fuel Economy of XC90 Vehicles
XC90 Service Bulletins
XC90 Safety Recalls
XC90 Defect Investigations