Table 1 shows one common equipment related problems of the 2024 Volvo XC90.
| Problem Category | Number of Problems |
|---|---|
| Equipment problems |
Driving on highway. Selected another route on map, but the screen lagged in response. Screen then went dark, shut off electronics on dashboard and infotainment, and ac turned off; seems like car also slowed down. Able to pull over and wait for everything to restart. Safety put at risk: sudden change in environment causing attention to shift to safely getting off road incase car shut off entirely. Previously: infotainment has been off at start-up before; never had this problem while driving, though. One incident in drive-thru where I pressed infotainment and whole car shut off. Vehicle has been taken to dealership services for annual and as needed, codes have been ran extensively, and no faults have been found. The concerning incident occurred an hour ago so I have not brought to dealership yet, but seeing online that the problem is not just with my vehicle.
A software update (version 5. 0. 5) was complete on my 2024 Volvo Xc90 at the end of March. The software was marketed in emails to have an enhanced infotainment display to support a safer experience. Since the upgrade, I have experienced the opposite of enhanced safety. My infotainment screen and dash displays randomly go black and it restarts itself several times a day while driving. In addition to that, the blinkers malfunction when this happens. The most important safety issue is navigation outage on the displays. The inability to rely on the google maps navigation within Volvo, or within carplay, results in my having to use my phone to input and view directions, taking my eyes off the road. It also disables to cameras when I need them. On 3/31 I emailed my sales rep asking if he'd heard of others having this complaint, he did not appear to be aware and asked me to make an appt with service center. I brought the car to Volvo on 4/2 where the service check-in employees did mention they were seeing many cars coming in with the same concerns. The technician was not able to confirm the issue but said they would contact corporate and let me know of a response, which was 15 days ago. According to online searches, multiple other Volvo drivers are experiencing the same. Since we have become so dependent on the driver assistance features, and this issue is now occurring, I have become a nervous driver in a brand of car that is marketed as one of the safest vehicles in the world. I get worried that my bliss or lane assistance or other driver assisted features will malfunction as well. No notifications from Volvo have been received thus far. I have not contacted the corporate offices of Volvo yet. Please take this safety issue seriously.
To whom it may concern, I am submitting this complaint to report a repeated and unresolved safety defect in my leased Volvo vehicle involving rear passenger door lock failure, which has resulted in minor children being trapped inside the vehicle on multiple occasions vehicle safety issue: the left rear passenger door fails to open from both inside and outside, despite the child lock not being engaged. This creates a serious safety risk, particularly during emergencies when occupants must exit the vehicle quickly. Incident history: [xxx]: rear door would not open from inside or outside, trapping my two children (ages [xxx] and [xxx] ). At the same time, the infotainment system froze and the backup camera was not functioning. I reported this to Volvo service. [xxx]: the same issue occurred again, resulting in my children being locked in the rear seat. One child was experiencing leg pain, and it was extremely difficult and unsafe to remove him through the front door. The dealer stated the rear lock assembly was replaced. [xxx]: despite prior repair and assurances, the rear door failed again, trapping my child inside the vehicle. I have video evidence showing the door cannot be opened from outside. In addition, on a separate occasion, the vehicle completely froze and could not be unlocked using either key. Aaa was required to jump-start the vehicle, and I was informed that a required software installation had not occurred. Safety concern: a rear passenger door that cannot be opened from inside or outside presents an immediate safety hazard, especially involving children, medical emergencies, accidents, or fire. A non-functional backup camera further increases the risk of injury while reversing. This issue has occurred three times, including after a component replacement, indicating a recurring defect rather than an isolated incident. I am reporting this issue so it can be reviewed for potential safety investigation and corrective action. Information redacted pursuant to the freedom of information act (foi.
Several times a month the infotainment system on my car completely freezes. When this happens, my blinkers do not work, my carplay does not work, I cannot use voice commands, I cannot play the radio or answer calls, the backup and parking sensors do not make an audible sound. The only way to fix this is to hold down the home button to restart the entire system which does take a few minutes so not ideal to do while driving. Turning the car off and back on does not even fix it. This is an extreme safety issue, as when this happens I am driving without the use of blinkers until my system finishes restarting. Not only am I unable to use blinkers, but I am unable to make calls over bluetooth or carplay which is incredibly dangerous in the event of an emergency. I am unable to park or backup and be able to hear the beep of the sensors. I cannot hear the audio of my gps. It happens out of the blue and is so unsafe.
Urgent safety concern: intermittent total loss of all vehicle audio alerts this issue has occurred multiple times and poses a serious safety concern. While driving, the vehicle intermittently experiences a complete loss of all audio output. This includes: •turn signal indicators •hazard warning sounds •blind spot monitoring alerts •park distance control tones •navigation guidance •audio system playback (music, radio, etc. ) •all other safety-related audio warnings and notifications the vehicle becomes completely silent, eliminating essential auditory cues that are critical for safe operation. Temporary workaround (while driving): the only way to restore functionality is by performing a forced reboot of the infotainment system. This requires the driver to press and hold the home button until the system power cycles—a distracting and unsafe action that must be done while the vehicle is in motion. Please note that while rebooting does not disable the vehicle’s ability to drive, it temporarily resets multiple core systems, including the climate control and infotainment interface. This creates a significant distraction and impairs the driver’s ability to safely monitor vehicle status and surroundings. This malfunction poses a significant safety risk and must be investigated immediately.
While in reverse and in progress of backing out of a parking space, the live video feed of the rear-view camera froze. I did not realize the screen on the dashboard had frozen until I had already backed up several feet. Once I realized the video feed was a frozen, I stepped on the brake. This frozen video feed caused me to briefly back out of my parking spot blind and unaware if the area behind the car was safe. This was the second occurrence of this happening, after already having received a software update several weeks ago at the local Volvo dealership for a different recall notice to address the rear-view camera screen displaying "camera not available" when in reverse.
Air conditioning is not working within one month of purchase. In 110 degree heat in arizona , this is a safety issue. This has also occured on another new Volvo Xc90 in austin , texas. At least two failures on brand new Volvo Xc90.
1. When the air condition is turned on there is knocking/banging/thumping noise. It starts with a whinning noise and then gets thumping noise and then starts again with a whinning noise followed my a thumping noise. It can go over 15 to 20 mins and then stops and restarts again. Yes, it can easily be reproduced. 2. The whinning and thumping noise while the car is driving can cause a safety issue where something could explode (the way it sounds) or air condition can simply not working as we approach summer. 3. Yes, its been reproduced, I've sent them the videos, I was at the dealership to reproduce and they acknowledge there is an issue. Weaver brother Volvo had created an internal case to Volvo technical assistance, case number: rts-us831535. The reply was they are aware about this issue and they are investigating it. The issues seems to be on the expansion valve and they are still investigating it. This was dated August 6th, 2024. 4. No warning lamps or messages or other symptoms. June 26th, 2024. The issue was reported to dealer around July, 25th 2024.
Since purchasing this vehicle in October 2023 I have had multiple issues with the fuel door not opening, the turn indicator light not working, the backup cmera and sensors continue to engage the rear brake intervention system when there's nothing behind the vehicle.