Table 1 shows one common structure related problems of the 2024 Volvo XC90.
| Problem Category | Number of Problems |
|---|---|
| Body problems |
Component / system: sunroof drainage system — left front sunroof drain hose and sunroof tub. The vehicle and the component are available for inspection on request. What happened: on or about July 6, 2026 I observed water entering the passenger compartment at the right rear interior quarter trim panel, visible on opening the tailgate. I reported it to Volvo car USA customer care by telephone the same day. On July 29, 2026, while I was driving on a highway, water dripped from the overhead panel above the rearview mirror, surrounding the interior lights, onto me. The same day I found water again at the right rear quarter trim panel and, on removing the cargo floor panel, standing water in the spare wheel well with wet carpet, carpet backing and insulation. The vehicle was at an authorized Volvo dealer from July 31 to August 13, 2026. On September 13, 2026, during heavy rain, water again entered from the overhead panel above the rearview mirror — the same location. How safety was put at risk: water entered the passenger compartment and fell onto the driver while the vehicle was being operated at highway speed, which was a distraction. Water has also accumulated in the cargo area, where the battery and fuse box compartments are located, creating a risk to electrical components. Wet carpet, padding and insulation remain a mold concern. Reproduced or confirmed by a dealer: yes. Under repair order 403698 at an authorized Volvo dealer, the technician water tested the sunroof drains and stated on the dealership's video inspection that "the one on the left front is draining pretty slow," that it "has a slow flow through the hose that goes through the sunroof tub," and that when he poured water into the driver's side drain hose "it was overflowing a little bit into the tub where it's not supposed to go. " the written repair order records only: "clean sunroof drains and re-water test sunroof drains. All are draining as designed. All okay at this time. " no cause is stated on th.
To whom it may concern, I am submitting this complaint to report a repeated and unresolved safety defect in my leased Volvo vehicle involving rear passenger door lock failure, which has resulted in minor children being trapped inside the vehicle on multiple occasions vehicle safety issue: the left rear passenger door fails to open from both inside and outside, despite the child lock not being engaged. This creates a serious safety risk, particularly during emergencies when occupants must exit the vehicle quickly. Incident history: [xxx]: rear door would not open from inside or outside, trapping my two children (ages [xxx] and [xxx] ). At the same time, the infotainment system froze and the backup camera was not functioning. I reported this to Volvo service. [xxx]: the same issue occurred again, resulting in my children being locked in the rear seat. One child was experiencing leg pain, and it was extremely difficult and unsafe to remove him through the front door. The dealer stated the rear lock assembly was replaced. [xxx]: despite prior repair and assurances, the rear door failed again, trapping my child inside the vehicle. I have video evidence showing the door cannot be opened from outside. In addition, on a separate occasion, the vehicle completely froze and could not be unlocked using either key. Aaa was required to jump-start the vehicle, and I was informed that a required software installation had not occurred. Safety concern: a rear passenger door that cannot be opened from inside or outside presents an immediate safety hazard, especially involving children, medical emergencies, accidents, or fire. A non-functional backup camera further increases the risk of injury while reversing. This issue has occurred three times, including after a component replacement, indicating a recurring defect rather than an isolated incident. I am reporting this issue so it can be reviewed for potential safety investigation and corrective action. Information redacted pursuant to the freedom of information act (foi.