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Steering Column problems of the 2008 Ford Escape - part 1



73 problems related to steering column have been reported for the 2008 Ford Escape.

car   Steering Column problem 1
Failure Date: 01/12/2016

The contact owns a 2008 Ford Escape. The contact stated that while driving at 30 mph, the steering wheel became difficult to maneuver as the power steering assist fault warning light displayed. The contact had to apply force to the steering wheel in order to steer the vehicle. The vehicle was taken to a dealer where it was diagnosed that the power steering column needed to be replaced. The vehicle was not repaired. The vehicle was previously repaired under NHTSA campaign number: 14v284000 (steering). The manufacturer was notified of the failure. The failure mileage was 139,000.

car   Steering Column problem 2
Failure Date: 12/29/2015

The car is equipped with electronic power steering. The vehicle started experiencing intermittent power steering issues where the steering wheel would shutter while driving normally at any speed (stationary or in motion, and on city streets or highways, while braking, etc - everything) and sometimes completely shut off power assisted steering all together making the vehicle extremely difficult to steer. The vehicle was taken to Ford for the recall procedure approximately a year ago from this posting, however, only a software update was performed. This seemed to temporarily fix the issues we were describing, but about 10 months to 1 year later the same issues started occurring. The vehicle has no power steering available and we were told that the torque sensor in the power steering unit needed to be replaced (implying that the pscm module was reporting a faulty sensor), but the procedure was not going to be covered by them since the car was previously 'serviced' by Ford for the recall. Had we waited about 10 months to 1 year before performing the first recall, everything would have been replaced as it should have been. Now, we are forced to replace the torque sensor for a quoted $550 - which they tell us may not solve the problem (although that is the only code that is being reported) and might have to replace the entire column. Identifying a recall procedure by only checking if the codes were present at the time of recall is not a guaranteed way to replace all faulty sensors. A more accurate way to find the faulty part is for Ford to analyze their data of faulty power steering vehicles and replace vehicles equipped with sensor serial numbers from specific ranges, manufacturing dates, and manufacturing locations.

car   Steering Column problem 3
Failure Date: 12/18/2015

The contact owns a 2008 Ford Escape. While driving approximately 55 mph, the power steering seized without warning. The vehicle was towed to the contact's residence and then to the dealer where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 14v284000 (steering). The manufacturer was not notified of the failure. The VIN was unknown. The approximate failure mileage was 120,000.

car   Steering Column problem 4
Failure Date: 11/30/2015

Tl-the contact owns a 2008 Ford Escape. The contact stated that while driving approximately 35 mph the steering ability seized. The contact had to maneuver to the side of the road. The vehicle was driven to an independent mechanic. The diagnosis was that the torque sensor of the steering column was damaged and needed replacement. The vehicle was not repaired. The contact also stated that the vehicle was repaired under a software recall in 2014. The manufacturer was notified of the failure. The approximate failure mileage was 89,000. Bp.

car   Steering Column problem 5
Failure Date: 10/23/2015

In July 2015 I received a recall notice from the Ford company. The recall stated that the power steering system might revert to manual steering mode due to an electric power steering system fault related to the torque sensor resulting in an increase of an accident the steering effort would become greater at low speeds. On September 14th, 2015 I had my local Ford dealership follow the guidelines stated for the recall and perform real 14s05 concluding that no code was present and proceeded in reprogramming the instrument cluster. On Friday, October 23rd, 2015 upon starting my car at work, the power steering wheel did not work and manual steering was required upon driving to the local Ford dealership. No light was on the dash board or the info setting to indicate that there was an issue. Upon starting my car at the dealership, the power steering started working again. On Monday, October 26th, the same dealership performed the recall 14s05 again checking for dtc's and the torque light sensor fault code b2278 was present. No pinpoint tests available for the code and the chart called for sensor replacement. The cost to fix this is $700 and would have been paid for by the recall a month prior if it had shown up on the performed recall test. The Ford dealership said that they had not seen any recall vehicles with the steering column intermittently working but had replaced the steering wheel column all together. Ford company: "any subsequent loss of assist repairs experienced after completion of module reprogramming are not covered by this recall". The software updates may extend the time steering assist is maintained. The update provides increased driver awareness by sounding a chime and displaying the wrench light or warning in the message center when a fault is detected. " this clearly did not happen when my car lost it's power steering on October 23rd, 2015.

car   Steering Column problem 6
Failure Date: 10/23/2015

Tl-the contact owns a 2008 Ford Escape. The vehicle was repaired under NHTSA campaign number: 14v284000 (steering), however, the contact stated that it took several attempts to start the vehicle. The failure recurred on several occasions. The contact also stated that while driving approximately 20 mph there was a vibration that was felt that came from the steering column without warning. The failure recurred on several occasions while driving at various speeds. The vehicle was taken to the dealer and was diagnosed that the steering column was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 82,000. Sw.


car   Steering Column problem 7
Failure Date: 10/02/2015

On 10-2-15 while making a 90 degree left turn at about 15 miles per hour, about half way through the turn, there was suddenly no power steering. I grabbed the steering wheel with my other hand and was able to turn the car enough to keep from hitting a curb. There was also a quick warning buzzer but no dash lights stayed lit. The loss of steering was only for a split second but enough to feel like the car had quit running which was not the case. I took the car to great lakes Ford in muskegon, michigan on 10-5-15, told them about the problem and made an appointment for 10-12-15 to have it checked. I took it in on 10-12-15, they checked it out and they retrieved code b2278, diag. Needs steering column. They told me there was nothing they could do about it under recall14s05 and that I would have to pay to have the repair done. On 10-13-15 I called Ford customer care and told them about the problem and they told me there was nothing they could do. In sept. 2014, I received the recall letter from Ford about the problem and took the car to great lakes Ford on 10-27-14. I had no idea what the recall was about and the paper work I got from them simply says 14s05 electric power steering recall 14s05 "14s05c". No one even said what the recall was about. As is, this car is flat dangerous to drive. Ford is aware that it is dangerous but doesn't seem to care even though they know it's a manufactures defect. 02/15.

car   Steering Column problem 8
Failure Date: 09/30/2015

Tl-the contact owns a 2008 Ford Escape. The contact stated that while driving 45 mph the vehicle experienced a loss of power steering. The vehicle was able to be stopped however it required a greater effort to operate the vehicle. The vehicle was taken a dealer they diagnosed the steering column had malfunction and needed to be replaced. The vehicle was repaired. Prior to this failure the vehicle was reprogrammed under NHTSA campaign number: 14v284000(steering) however the failure recurred. The manufacturer was notified of the failure and informed the contact that due to the recall being performed already it would not be remedied under the recall again. The vehicle failure mileage was approximately 132,000. Kh.

car   Steering Column problem 9
Failure Date: 04/14/2015

The contact owns a 2008 Ford Escape. While driving at a low speed, the contact heard a beeping noise. The contact turned off and restarted the vehicle. After restarting the vehicle, the steering wheel became difficult to turn. The vehicle was taken to a dealer. The technician diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The vehicle was previously repaired under NHTSA campaign number: 14v284000 (steering). The manufacturer was not notified of the failure. The failure mileage was 144,000.

car   Steering Column problem 10
Failure Date: 03/17/2015

Total loss of power steering, wrench lamp came on dash, took to local Ford dealer, [ recall on reprogramming of this system was done within the last year] dealer had to replace electronic power steering assy[ steering column assy ] no warranty . $ 886. 32 out of pocket. Note; seems to be a large problem on Fords side, 2008-2010 Escapes , they are not helping with costs, seems that every one who had the update [recall ] done , Ford motor company now will not even consider this issue. Need to be investigated, on line there are a lot of people who are in the same situation.


 
car   Steering Column problem 11
Failure Date: 03/06/2015

What is your vehicle sales or service issue?:we experienced a problem with our Ford Escape steering column. Our dealer is absolutely wonderful. This is not a complaint against them. Even though we had a copy of the recall, the dealer told us that it was not covered under the recall. I believe it should be. What action has your dealer taken to address the issue?:our dealer repaired the vehicle correctly and promptly. This is not a complaint against the dealer. I believe Ford should cover the repair under the recall and reimburse us for it. What assistance are you seeking from Ford motor company?:refund of $1159. 13 for steering column recall. Are you the owner of the vehicle :yes.

car   Steering Column problem 12
Failure Date: 02/20/2015

The contact owns a 2008 Ford Escape. While driving at various speeds, the steering wheel started to shake without warning. The failure recurred numerous times. The vehicle was taken to an independent mechanic, where it was diagnosed that the power steering column needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The VIN was not included in the NHTSA campaign number: 14v284000 (steering). The failure mileage was 123,000.

car   Steering Column problem 13
Failure Date: 02/17/2015

The contact owns a 2008 Ford Escape. While driving 25 mph and making a left turn, the steering wheel seized. The vehicle was restarted and functioned as normal. The vehicle was taken to a dealer where it was diagnosed that the steering column needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that the VIN was included in NHTSA campaign number: 14v284000 (steering). The failure mileage was 130,000.

car   Steering Column problem 14
Failure Date: 02/12/2015

This is a letter related to safety and quality. I am a 55 year old chemical engineer and am a longstanding customer of Ford cars. I presently own a 2008 Ford Escape and a 2014 Ford fiesta. Both vehicles were purchased new from dealerships in illinois. Last week I was driving the Ford Escape on interstate 69 in in indiana, when the lower steering column universal joint failed. The "knuckle" completely disengaged, resulting in complete loss of steering. I was lucky to be able to brake and stop without incident, albeit coming to rest at a 45 degree angle on the shoulder. I feel I am lucky to be alive. I had the vehicle repaired at a ft. Wayne, in Ford dealership. I have the part if you are interested in seeing photos or would be happy to elaborate further on the circumstances. I would hate to think that this could occur to another vehicle with results far more catastrophic. Feel free to contact me.

car   Steering Column problem 15
Failure Date: 01/30/2015

Initially, the vehicle was taken to a dealership to investigate a pop in the steering column when turned to the left and an acceleration issue causing sputtering during climbs to higher speeds on the freeway. The acceleration issue was addressed and repaired at an out of pocket expense of $720. The steering issue was advised that it was caused from a defect that had prompted a recall that was not made known to the vehicle owner. The dealer ran diagnostics and determined that the vehicle steering programming was to be updated and that all issues would cease. Months later, first of the year, the vehicle was started at the owner's place of employment, proceeded out of parking space to the surprise of no power assisted steering, causing the current direction of the front wheels to guide the vehicle into a parking garage column and dislodging the front right bumper cover at the cover/fender seam. Owner returned vehicle to the park gear, disengaged the ignition, assessed the damage, and once again restarted the vehicle to the additional surprise of working power assisted steering. Owner has experienced this issue for a continuing four months, at random intervals, with seemingly increasingly frequency. Repair estimates are at the $1500. Range and once alerted to the similar experiences of same model owners, believes this is a defect of the recall solution for a defect.

car   Steering Column problem 16
Failure Date: 01/27/2015

I submitted a complaint on February 2, 2015 in reference to the steering column locking up while driving my car to work. The car was towed to the repair shop and the service technician informed me that the codes were cleared and the car was tested and was driveable. He also told me that I would have to replace the steering column at the cost of $2,600. It was my understanding that after the recall repair was made back in August 2014, that there should be no other issues pertaining to the electronic steering assist or torque sensor module. After doing some research and reading a letter dated July 1, 2014 pertaining to safety recall 14s05 from the office of michael a. Berardi, director of service engineering operations, this letter instructed dealerships to "reprogram the power steering control module if no code was present, replace the torque sensor if code b2278 was present or replace the steering column assembly if code b1342 or b2277 is present". What the reprogramming of the power steering control module actually did was to program the steering column sensor to illuminate the wrench icon on the dashboard to let the driver know that the power steering assist was about to be disabled on the vehicle. This is still a safety issue! this is not a fix! when the vast majority of drivers take their vehicle to the dealership to be repaired, that is what they expect. The sick part of this reprogramming the module is that once this notification is made, the car is inoperable and Ford wants you to bring the truck back to the dealership to have that same steering issue repaired at your cost for $2,600. It is still a safety issue that Ford should have fixed, not reprogrammed your car to notify you that your power steering is about to disable. A recall should be issued to replace the steering columns on all 2008 Ford Escapes that experience this issue. That was a quick fix.

car   Steering Column problem 17
Failure Date: 01/27/2015

While driving my vehicle into the parking garage at work, the power steering went out. My steering wheel locked making it difficult to pull into a parking space. I had the vehicle towed to my Ford dealership to find out why the steering wheel had locked up since I did have the recall repair done on the truck in August of 2014. The service rep told me that the torque sensor was bad and that they cleared the codes, test drove it and told me that it was ready to be picked up. The service rep told me that I would have to get my steering column replaced to the tune of $2,600. I drove the car to work that morning and the wrench lit up on the dashboard and the steering wheel locked once again. I find it hard to believe that I am going to have to come out of my pocket to pay for a repair for something I believe should have been covered by the initial recall especially since it was less than 6 months since I had the recall done. This vehicle is only 7 years old and it is riduculous to believe that I should have to pay for a malfunction due to no fault of my own. So, as for now, the car is going to sit in a garage inoperable. Ford has got to do better.

car   Steering Column problem 18
Failure Date: 01/15/2015

The contact owns a 2008 Ford Escape. The contact stated that while driving at various speeds, the steering wheel became difficult to maneuver. The vehicle was taken to the dealer. The technician diagnosed that the steering column needed to be replaced. The vehicle was remedied under NHTSA campaign number: 14v284000 (steering) but the problem has recurred. The manufacturer was notified of the failure. The approximate failure mileage was 150,000.

car   Steering Column problem 19
Failure Date: 01/15/2015

I received NHTSA recall 14v-284 for the electrical power assist steering on my 2008 Ford Escape. I took the vehicle into the romeo mi Ford dealership for the recall work on 1/12/2015. The work that was performed under the recall was the replacement of the torque sensor. Following the work I noticed on the drive home (on 1/12/15) that the steering wheel was severely misaligned and that the vehicle was unsafe to drive. I called back the dealership on 1/12/15 and made a follow up appointment. Following the diagnostics run the vehicle showed a faulty power steering system. I was responsible for replacing the steering column. Because the recall work involved the steering column and they recall work left my vehicle inoperable I believe that Ford did not full perform the recall work that was required. I feel I should be reimbursed the work that should have been completed under the recall 14v-284.

car   Steering Column problem 20
Failure Date: 01/14/2015

I was driving to work and the steering column started to vibrate and then the power steering went completely out. My vehicle was doing the same thing last summer and I received a mailed postcard with a power steering recall. I took it to my local dealer and they reset a sensor. It had been working fine until 2 weeks ago. The power steering has gone out several more times for short periods. I called Ford regarding the issue and they told me they could do nothing for me this time & that the repairs would be at my expense. I feel as if the power steering going out is a safety issue and because of the recall from last summer, Ford should be responsible for fixing it.

car   Steering Column problem 21
Failure Date: 10/01/2014

Tl-the contact owns a 2008 Ford Escape. The contact stated while driving at various speeds, the steering wheel would become seized and use extreme force to maneuver the vehicle. The vehicle was repaired under NHTSA campaign number: 14v284000 (steering) but the failure persisted. The dealer diagnosed that the torque sensor or steering column needed to be replaced. The vehicle had not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 98,000. Ne.

car   Steering Column problem 22
Failure Date: 09/01/2014

We purchased the 2008 Ford Escape xls in may 2014. Soon afterwards the power steering would randomly cease functioning making it difficult to steer. There were multiple failures between may 2014 to December 2014. This prompted me to do some research into the issue. I discovered that there was a factory recall (14s05) that dealt with the faulty software/hardware. On Friday 12/05/2014, in the am, brought 2008 Ford Escape xls, to the ken garff Ford in american fork for them to perform the necessary action to resolve Ford Escape recall 14s05. I dropped off the vehicle and assuming the Ford service department would take all the necessary actions to fully complete the work called for in the recall. My wife picked up the vehicle that evening and we assumed that all steps in the recall were completed. On Thursday 12/11/2014, in the am, the electric power steering went out on the vehicle twice while driving the vehicle. We returned to the dealership on that date (12/11/2014). They were not able to look at the vehicle until the following day, Friday 12/12/2014. On that date, we were told that the steering column parts were not replaced and that all the did was perform a software update. I asked them why they had not replaced part that was called for in the recall. They told me that when they checked that there were no error codes recorded. I told them that was not possible because it had just failed the previous week. They told me that they would not replace the steering column per the recall as they had fulfilled their obligation the previous week and that Ford motor company had deemed the recall as completed. I am writing this letter as it is my belief that Ford motor company and ken garff Ford in american fork did not properly execute this recall and they are responsible for the parts and labor to make my 2008 Ford Escape safe to drive.

car   Steering Column problem 23
Failure Date: 07/29/2014

The contact owns a 2008 Ford Escape. The contact stated that the steering wheel seized while attempting to exit a parking space. The contact stated that the failure occurred several months after having the vehicle serviced under NHTSA campaign id number: 14v284000 (steering). The dealer only updated the software for the power steering control module but did not indicate if the instrument cluster module and if the torque sensor signal needed to be replaced at the time of the recall repair. The vehicle was towed to a dealer, who stated that the steering column assembly needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was not available.

car   Steering Column problem 24
Failure Date: 07/28/2014

The contact owns a 2008 Ford Escape. The contact stated that while turning the steering wheel, there was a loud abnormal noise. The vehicle was taken to an independent mechanic who diagnosed that the steering column fractured as a result the steering shaft needed to be replaced. The contact stated that the vehicle was included in NHTSA campaign id number: 14v284000 (power steering). The manufacturer was notified of the failure. The approximate failure mileage was 82,409.

car   Steering Column problem 25
Failure Date: 06/28/2014

Tl-the contact owns a 2008 Ford Escape. The contact stated while driving 3 mph, the steering wheel seized as the wrench light illuminated. The vehicle was towed to a dealer where it was diagnosed that the steering column needed to be repaired. The contact stated that the vehicle had been previously repaired under recall NHTSA campaign number: 14v284000 (power steering). The vehicle had not been repaired. The manufacturer was made aware of the issue. The failure mileage was unknown. Pam.