Wiper problems of the 2019 Acura RDX - part 2

Rear windshield spontaneously shattered while parked.

The back windshield on my 19 Rdx spontaneously shattered on 1/5/2024 driving on the highway while using my rear defroster in cold weather. No warning lights. There is a known issue with this happening and a service bulletin 22-014 pertaining to this issue. My insurance was notified. A glass repair shop and an Acura dealer both repaired my vehicle. Honda corporate refuses to acknowledge or pay for repairs as 'my VIN is not included in recall'.

Upon entering the vehicle while it was turned off, the rear window shattered unexpectedly when I closed the door, scattering pieces everywhere. If this had occurred while I was driving, the loud noise from the window breaking could have led to a serious accident. It startled me to the point where I ducked, as the sound was akin to a gunshot. This issue is reportedly common with the Rdx, particularly the 2019 models. Unfortunately, the dealership informed me that it is not covered under warranty and there is no active recall. Due to the increased cost associated with my deductible, I opted for an aftermarket window installation. I am aware that a class action lawsuit is currently in progress regarding this matter, as well as technical service bulletin 22-014, yet the dealership has declined to accept any responsibility.

Myself and family members were getting into my vehicle. The drivers side door was closed and the rear windshield spontaneously shattered. There were no cracks or defects in the windshield prior to this occurring. I see that there is currently a class action lawsuit against Honda as other drivers have experienced similar issues with spontaneous shattering of the rear windshield. Fortunately, nobody was injured as the incident occurred while stationary, but this could have the potential to be very dangerous as it caused quite a startle. If we were in motion, I could see how it could pose potential for accidents. The shattered glass also fell on my child’s stroller which has required careful inspection and cleaning to ensure no glass remained for our child to be exposed to.

My rear windshield glass shattered with no external impact traveling at 15 mph on a side street. The sound was very shocking and distracting. It sounded like a gunshot struck our vehicle. All the glass shattered and broke for no apparent reason. We had a pet in the back seat and were very distressed from this incident. I had to tape up the rear window with a garbage bag and duct tape in order to drive the vehicle, prevent glass from falling on the road behind me, rain damage, which then left me with no visibility and safety issue. No one was harmed fortunately but we had to then have window replaced/repaired by safelite who advised us to look for a recall as they felt it was unusual and not common. When we notified Acura there was no recall for this issue. There were no warnings or messages prior to this failure. It was a shocking sudden experience! now we have glass remnants that rattle within the back panel as they couldn’t fully be removed due to the construction of the vehicle. My vehicle is available for inspection if requested. I also have photos of the damage when it happened.

2019 Acura Rdx. Purchased in March 2019. In September 2021, the rear windshield/glass exploded on its own while parked in our driveway. My wife started the vehicle and turned on the front and back defrosters. While waiting for all glass to be visibly clear, the rear windhshield exploded without being struck by anything. Windshield was repaired, however, small pieces of broken glass still remain inside the tailgate panel, and both dealership and glass replacment facility reprensetatives indicated that the way the rear tailgate is desiged, it is impossible to get every piece of glass out. Since September 2021 till now, you can hear pieces of glass moving around inside the rear tailgate, as if they were maracas playing in a latin band. On 12/22/24, this time while driving the vehicle, we heard a very loud 'gunshot' sound coming from the rear of the car. The noise was so startling that my wife's natural reaction (she was operating the vehicle at the time) was to duck, and in so doing, she pulled the steering wheel to the right (in the direction that my wife leaned). Thankfully there were no pedestrians, vehicles, or any object. Quickly after regaining control, she pulled over only to realize the rear windshield glass had shattered, yet again. In calling the dealership, I'm told the vehicle is out of warranty, and there is nothing that can be done. In 2021, while the vehicle was under manufacturer's warranty, they still did nothing, hence the reason why it was repaired at a facility in the secondary market. This repair will now cost me $623.

Twice the back window on my 2019 Acura Rdx has shattered in very cold temperatures. This happened in January 2022 and December 2024. The vehicle was parked both times. No warning just a loud boom noise. When getting in the car and gently closing the door after the glass shatters the glass fell into the back of the vehicle going everywhere. This is a major safety issue as the shattered glass can severely injure an adult/baby/pet. Twice this was replaced by my insurance company that I pay a pretty hefty premium on. I have been in contact with american Honda and they seem to be aware of the issue but only offer to possibly issue a onetime good faith reimbursement for one window which does not resolve this safety concern from happening over and over again. In 2022, the glass was replaced and the vehicle had to be taken to a body shop for the remaining glass to be vacuumed out and a solution applied to catch the remaining glass that rattled in the hatch. Only 90% was removed. In 2024 the glass was replaced 2 times as the first one was a defect and appeared wavy when driving. The glass went everywhere when being replaced all over my garage and driveway. The glass shop could only clean/vacuum so much. The glass continues to fall out of the tailgate when the hatch is opening/closing or when just pulling out of the driveway onto the road. When contacting american Honda they refused to pay for the tailgate to be vacuumed and solution applied and informed that I need to contact my local dealer. When I contacted my local Acura dealer they were willing to do the service but for a fee. American Honda currently has a class action lawsuit out of California for this issue. The only resolution is to replace the entire tailgate. Please take this into consideration and hold american Honda accountable for their actions of negligence in keeping their very loyal customers safe and demand they issue a recall for all vehicle owners as our safety depends on it.

Back windshield shattered out of no where. This is a common problem for this specific model.

November 2022, my rear window shattered while parked in my parents driveway. Did not know what happened so I called my insurance company (state farm) they came out a few days later to replace it. I reported it to my dealership and they said they have never heard of that happening before. December 2024, my rear window shattered again while sitting in my garage, this time I called american Honda. I made a complaint with them and told them this has happened before and they need to correct it. They told me they have never heard of this happening and I needed to report it to my dealership. Again, I reported to the dealership and they told me the same thing. My insurance covered the cost of the repair twice. I'm following other Acura Rdx owners who are having this same issue on facebook. Honda needs to recall these cars because this is a safety issue that needs to be correct. There is also a class action lawsuit against american Honda.

Rear windshield shattered on its own.

It is about 50 degrees clear, with no rain. I drive onto the highway and hear what sounds like a gunshot. The rear window explodes, and then glass flies all over the car; I roll down my window, and then glass goes everywhere, and all my stuff in the car flies around. I pull over and assess; this is the same thing that happened to me last year. The window randomly exploded. I called my insurance company, and they replaced it, but now the glass is stuck in the door. I called three 3 Acuras, and they all mentioned they hadn't heard of the issue until I mentioned the bulletin; now they say they have heard of it before but don't know if there is a way to help. Primary safety concern and a bit of a coverup by Acura.

Back glass shattered for the second time. Closed back driver side door and the back glass popped.

Rear window while car was parked and off in the garage seemed to explode. Had it replaced.

Problem with rear back mirror defects after so long my back window shattered with no reason.

Rear window in lift gate shattered upon normal door closure. Glass shards in the door.

Started car up while parked in shopping center to warm up. The entire rear windshield glass popped and shattered. Took pictures and found out that Acura Rdx from 2019 to 2023 have known to have this issue relating to faulty rear defroster wiring and glass. Opening a case with our local elite Acura dealership where we purchased vehicle from.

Car was parked at the church parking lot. After the mass I remote start the car 3 mins later soon as my family and I got in the car we hard the rear windshield shattered. After doing lots of researched and being in the group of Acura Rdx owner on facebook ive seen cases with rear glass shattering.

I got in my car and shut the door and as I put the car in reverse, before I could move, I heard a popping sound and then the sound of glass shattering. Immediately put the car back in park and looked back and saw the glass was broken. I learned that Acura/Honda actually has a TSB for this and knows that it's a problem. I contacted them but because my vehicle is 10,000 mi over the warranty they would not do anything. TSB 22-014. If this had happened when I was driving it could have caused a serious accident. I also now have to pay out of pocket to have the windshield replaced.

This morning I awoke to another shattered rear windshield. I had the exact same thing happen in January of this year. This is my second out of cost rear windshield replacement due to the known problem Acura has failed to address. I have spent over 1,000 dollars on replacement glass in addition to my car being in the shop for 3 months waiting for a fuel pump. This is ridiculous, and something needs to be done.

While we were driving we heard what sounded like a shot, when we pulled over we noticed the rear window was shattered, and noticed nothing had gone through or hit it after inspecting it. My daughter was scared to stay in the car so we had to call someone to pick them up and give them a ride. The dealership told me my vehicle is no longer under warranty only drivetrain warranty and that it was not their problem to call my insurance is what I got told. Hundreds of others have had the same issue after doing some research online. There was no warning or cracking of any kind before this. Incident happened on 11/17/24 at 7:45pm.

I came outside my house at 10am to go to church, to see that my back windshield was completely shattered. The vehicle had been parked and backed into the driveway for more than 10 hours in front of my house and it was not currently running. There's no way a rock or ball or anything could have hit the windshield and there were no signs of someone trying to break in or forced entry into the vehicle which has been verified with ring doorbell camera. The rear windshield had spontaneously and unexpectedly shattered.

Rear glass on liftgate spontaneously shattered while driving.

The contact owns a 2019 Acura Rdx. The contact stated while driving 70 mph during a rainstorm, the windshield wipers failed to operate as needed. There was no warning light illuminated. Despite the failure, the contact was able to continue driving at slower speeds. The contact had called two dealers (columbia Acura and jeff wyler Acura of fairfield (5555 dixie hwy, fairfield, OH 45014) who both provided the contact with an estimate for a diagnostic test. The manufacturer was notified of the failure and informed the contact that the vehicle was out of warranty. The vehicle was not repaired. The failure mileage was approximately 70,000. The VIN was not available.

Came out from my house at 7am to go to work, to see that my back windshield was completely shattered. There were no signs of someone trying to break in or forced entry into the vehicle.

The rear window shattered without any warning or symptoms. This made it dangerous to drive without worrying about glass pieces injuring us or others. This is a known problem, confirmed by both the dealer and collision and glass shops.

Defective rear defroster causes rear tailgate to shatter spontaneously leaving glass inside the tailgate.

The rear window on our 2019 Acura Rdx suddenly shattered as the vehicle was parked in our driveway. When my wife sat in the drivers seat after starting the vehicle she heard a loud pop and the entire rear window had shattered. The vehicle was not moving, and nothing had struck the widow, it shattered on its own.

Tailgate window shattered spontaneously while parked in our driveway. There was no force or impact to the glass causing this condition. An insurance claim was filed, and the glass was replaced. However, due to the design of the tailgate, we were informed by safelite, the glass repair company that many of the pieces of glass that fell into the body of the tailgate could not be removed without full removal of the tailgate which is not covered by insurance. The resulting condition is the sound of moving broken glass every time the tailgate opens and closes as well as the tailgate closing button located on the tailgate no longer working. Additionally, at times when closing the tailgate via remote, the tailgate does not fully close.

Tailgate window shattered.

Rear back glass shattering while vehicle was parked in driveway and not running. No one in vehicle. This is the second time the back windshield has shattered on the vehicle. No other incidents to the vehicle.

Rear windshield spontaneously shattered. Opened and closed passanger door after being parked overnight. After closing the door, I heard what I thought was some ice dropping behind the vehicle. It turns out the rear glass shattered. There was a hole in the center, and multiple cracks on both edges, with the entire glass shattered like a mosiac. Currently awaiting on a replacement (+1 week for a safelite replacement). After researching I see there is a class action lawsuit, and that replacement components are potentially identical, meaning this could happen again while driving or parked. The dealership pointed me toward insurance, which has a glass hotline to schedule replacement after deductable. There was no evidence of an impact inside or around the vehicle, and there were no formal investigations by police or insurance. There were no warning lamps or other symptoms of an issue.

Rear windshield shattered without impact while vehicle was off.

After leaving work at 5pm on 1/22/24, I entered my car which had been parked since 8am. After I entered the vehicle and closed the driver's side door, the rear window shattered. A large whole presented and left shards of glass in the rear cargo area of the vehicle. Thankfully, the car was parked otherwise someone could have been injured if traveling on the roadway. There were no warning lights, the car was not moving, etc. I droved the vehicle approximately a half mile to the Acura dealership and I was told they could not help me, that this is a known issue to Acura and is caused by a faulty rear-window defroster. I was informed that I was the second car that same day to show up with a shattered rear window. The service technician advised me take my car to a repair shop and to contact Acura about this known issue. I notified Acura of the issue and they have been playing cat/mouse to take responsibility and to reimburse me for the repair work. I have photo's of the shattered window which I can provide. I had the rear-window replaced at my own expense.

The rear glass has shattered twice for no reason.

After my shift at work. I got in my 2019 Acura Rdx and closed the door. Right when the door closed the rear tailgate glass shattered. Leaving a big hole in the glass on my drive home. While it kept breaking into thousands of smaller pieces while driving home. Mind you I live in chicago and the temperature was 20 degrees fahrenheit outside. Called my insurance company to file a claim. Had the rear glass replaced by safelite after a week and half. But the tiny pieces that broke off fell inside the tailgate and now when I raise the tailgate/hit a bump/ turn the vehicle I hear the pieces of glass that fell inside the tailgate moving around. I was told there was no way to remove this.