Timing Tensioner problems of the 2011 Audi Q5

My 2011 Audi Q5 would not start one morning when trying to start the car in my garage (Dec 2019). I had it towed to the fletcher jones Audi dealership in chicago IL where I have been a loyal customer since moving here in 2014. They performed a diagnostic and identified that the timing chain tensioner had slipped, and may have caused "catastrophic" failure to my engine. They proceeded to ask for another $1,500 to diagnose the engine for the failure, and mentioned if if had failed it could be up to $10,000 to fix the problem. After a short bit of research, it turns out there is a warranty that there was a recall issued for this problem and an extended warranty. My dealership never told me this, and was just expecting me to pay out of pocket. Also, I had my car serviced there 4 different times since the recall had been announced. They never once informed me of this. I called to ask why they hadn't mentioned this warranty or this issue, and there was not a good answer. Fletcher jones also said they check my VIN every time I bring it in to see if there is anything outstanding regarding recalls etc on the car, which means they could have alerted me to this multiple times when I brought the car in prior, but they did not. They could have prevented this issue. Fast forward to now, Audi will only cover 25% of the issue, and fletcher jones is barely making an effort to help out on their end. I will be out nearly $5,000 to repair this problem, which is no fault of mine and a catastrophic failure of engineering on the part of Audi. It isn't right that Audi does not fully cover this expense. And moreover, the dealership should have a duty of care to disclose them items such that we can take the steps to prevent them. Fletcher jones did wrong by me by not disclosing this, and is likely defrauding and manipulating more clients every day they remain in operation.

At 79,000 miles engine needs to be replaced after timing belt and tensioner failed. This is the 2nd engine for this car. Timing belt destroyed pistons, rods and cylinders. Warning light went on, I took it to the dealer, and it fortunately exhibited the failure at the dealership.

Timing chain and tensioner failed, car became completely inoperable. Stopped in the middle of a major intersection in rush hour.

Engine fail due to the timing chain tensioner.

Timing chain tensioner, tensioner etc for camshafts with engine repair. During oil consumption repair the mechanic noticed this issue and it was repaired during the oil consumption repair. 2011 Audi Q5 75k miles.

After running errands I started my Audi Q5. The engine immediately began to idle hard. No warning lights ect. , but enough for concern. Drove it immediately to an independent mechanic just blocks away. It has been determined that the tensioner on the timing chain broke causing catastrophic engine failure. I have maintained the car meticulously, and am beside myself over this. I have since learned that this has been a problem for multiple people and there is currently a class action lawsuit filed filed last spring in new jersey for this specific issue. My engine was rebuilt as a result of the recall two years ago on an oil consumption issue. I am being told it will cost me $13,000 for a new engine, but is seems that this was an existing problem that Audi kept from its customers.

The contact owns a 2011 Audi Q5. While driving approximately 35 mph, the vehicle jerked and would not restart. The check engine indicator illuminated. The vehicle was taken to a local dealer where it was diagnosed that the timing chain tensioner needed to be repaired. The manufacturer was not made aware of the failure. The failure was not remedied. The failure mileage was 110,000. The VIN was not provided.