Power Steering Pump problems of the 2011 BMW X5

The contact owns a 2011 BMW X5. While driving in reverse, the steering wheel became hard to turn. The contact inspected the vehicle and found that the power steering pump bolt on the pulley failed, which caused the steering wheel to seize and the alternator belt not to function. The vehicle was not taken to a dealer for diagnostic testing. The manufacturer was notified of the failure and informed the contact that the vehicle was not included in NHTSA campaign number: 12v550000 (steering, engine and engine cooling). The vehicle was not repaired. The failure mileage was 120,000.