Warnings Problems of BMW X5

Three weeks ago the instrument cluster indicated a failure of the front collision avoidance system and said to have the vehicle examined by the dealer. I dropped it off two weeks ago and have been informed that they're having trouble updating the instrument panel and other component software. Other times the instrument panel would go dark for several seconds while driving. There is an open recall on X5 models produced from 01/24. Mine is not included as it was produced 11/23. Recall is 24v-138.

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On September 2, 2025, my 2025 BMW X5 xdrive50e was involved in a head-on collision with another vehicle. Despite the severity of the impact, the following safety systems failed to deploy: front airbags driver seatbelt pretensioner BMW assist / automatic emergency notification witnesses reported that my vehicle briefly went airborne before landing with the rear wheels up on a curb. I suffered neck injuries, and my vehicle sustained significant frontal damage. BMW later downloaded the event data recorder (edr) and confirmed: a frontal non-deployment event three fault codes in the airbag control module (acsm) post-crash the crash algorithm activated and reset ?v reached approx. 12. 4 mph longitudinal forward collision mitigation system issued an acute warning 0. 5 seconds before impact BMW states the “impulse was not sufficient” to trigger restraint deployment BMW has refused to provide: the deployment thresholds (?v criteria) for airbags or pre-tensioners any engineering explanation for why restraint systems did not activate any technical rationale for the acsm fault codes any escalation beyond customer relations all I have been given is an unsigned summary letter and the raw edr file. BMW customer relations stated that engineering is “not customer-facing” and that no additional information will be provided. This leaves serious concerns that: the restraint systems did not function properly in a real-world impact. BMW is refusing to disclose the engineering basis for its conclusions. Consumers may be at risk if this is a repeatable failure mode. I am requesting NHTSA review this incident as a potential defect in the airbag, pretensioner, and/or crash-sensing system in the 2025 BMW X5. I can provide the edr report, photos, BMW’s letter, and full correspondence upon request. VIN: [xxx] mileage: ~10,700 crash date: 09/02/2025 BMW case #: xxx information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Forward collision braking, a safety system, is deactivated when cruise control is activated. Further BMW sells the X5 with the mode button of the driver assistance package available on the steering wheel. This to me is deceptive. My previous X5 had the system a when I activated it by pressing the mode button it worked. I assumed by pressing the mode button on the new X5 it would also work. To me this is like activating the turn signal- the feature is there, you activate it, you expect it to work.

Formally reporting a serious and recurring safety issue with my 2021 BMW X5. Over the past five months, I experienced three separate incidents where the vehicle abruptly stopped while driving, each time displaying a red car warning light on the dashboard. The red malfunction symbol was similar to the below image (found online) description of the issue: each of these terrifying safety experiences occurred while the vehicle was in motion—all on surface streets—the car suddenly came to a jarring and immediate stop on its own without my input or applying the brakes. There were no cars close to or in front of me or debris in the road that would require the car to stop to avoid impact. The red car icon appeared on the dashboard (commonly associated with collision warning or automatic emergency braking systems). The abrupt stop caused my seatbelt to constrict, jarring of my neck and ongoing concern that it will happen again. Thankfully, no accident occurred, but the abrupt stops could have easily caused a serious or fatal accident, especially under highway conditions. My concerns: this represents a serious safety hazard not only to me and my passengers but to other drivers on the road. The issue appears to be a malfunction in the automated safety or integrated systems, possibly involving the forward collision warning or automatic emergency braking systems. My local BMW dealership (gwinnett place BMW) has given me an estimate of $480 to perform 2 hours of scans/diagnostics to inspect the vehicle. No loaner car or transportation offered. This is a known issue and documented in online forums and comments. I have lost confidence and trust in my vehicle and feel unsafe. For a $70k automobile that should not be the case. Requested action: I am requesting BMW investigate this matter urgently, outline next steps at no charge since multiple reports exist of similar incidents, and provide a clear resolution, including any necessary recalls.

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Subject: complaint regarding water intrusion and electrical failures in 2019 BMW X5 to whom it may concern, I am writing to formally lodge a complaint regarding a recurring and potentially hazardous issue with my 2019 BMW X5. The issue involves water intrusion through the shark fin antenna, which has caused significant electrical malfunctions in my vehicle. Description of the problem water appears to be leaking into the vehicle through the shark fin antenna located on the roof. This has resulted 1. Failure of the infotainment system (screen not functioning). 2. Inability to start the car (starter not activating). 3. Turn signals operating without the typical cabin clicking sound. This issue has left the vehicle inoperable on multiple occasions and poses a safety risk, as critical systems such as the emergency call function and vehicle ignition are affected. Impact on safety •a malfunctioning starter prevents the vehicle from being driven, potentially leaving me stranded in unsafe locations. •turn signal failures reduce the audible warning, increasing the risk of accidents. •water-damaged electrical components could lead to further issues, such as shorts or fires. Research and observations after researching, I found that other BMW owners have reported similar issues involving water intrusion through the shark fin antenna, leading to widespread electrical problems. This suggests a potential design or manufacturing defect. Request for action I respectfully request that the NHTSA investigate this issue to determine whether it constitutes a safety defect requiring a recall or service bulletin from BMW. Vehicle information •make/model: BMW X5 •year: 2019 •VIN: [xxx] •mileage at time of failure: 72,000 •start date of incident(s): [xxx] supporting documentation I am happy to provide photos, repair bills, or any other supporting evidence upon request. Thank you for your attention to this matter. I look forward to information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

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We purchased the car June 3rd 2023. Since purchase the car has given a check engine light over6 times and the expansion valves have been replaced. It has spend 50+ days in service since purchase. On 1/26/24 the high voltage system light cam eon and the car is back for repairs for 7 days and still not resolved. The automated parking systems are prone to errors and have nearly cased accidents. Luckily I intervened and stopped using them. The esim features that are advertised do not work. I have spoken to BMW na and hey have not been helpful.

1. Cross traffic warning will warn me so late or sometimes not at all. No sound the most of the time. Can’t trust the safety of this future if it’s not alerting right on time. 2. Forward collision warning doesn’t work.

Forward sensors did not activate braking system, vehicle subsequently jumped the curb and struck concrete piling, embedding it into the vehicle. The air bags did not deploy. I sent an email to the company and the incident was reported to the police. The vehicle was determined to be a total loss by new jersey manufacturers insurance company after being inspected by the collision company. As my wife pulled into the parking space, there were no indications observed.

After the passenger would vacate the car the passenger seat belt alarm would come on and stay on till I would take action by hitting the seat with my palm. I tried three times in having the dealership to repair the seat pad sensor while it was under warranty, but they said they could not duplicate it. After the warrant expired I returned it the dealership and then they said it was a defective seat pad sensor. (ugh).

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