Radio/tape Cd Player problems of the 2014 Cadillac ATS

The cue infortainment system is faulty. Besides controlling the radio functions, it controls the bluetooth and ac settings. The screen freezes all the time and bluetooth is dropping or pausing the calls creating safety hazards while driving. In georgia is illegal to touch your phone while driving but because this fault in the cue screen a Cadillac owner has to touch the phone to unblock or unmute the call. It is a very known defect on multiple Cadillac vehicles, Cadillac is aware of it but refuses to do anything to fix it.

On may/13/2014, at 10 am I had to travel less than 2 miles from my own house to my podiatric doctor, the car was stationary till the end of my appointment about 30 minutes. Upon going back to my house I notice some like scratches on the dashboard screen that house all controls, such to platy a radio station etc. The are on the right side of such screen about 2 inches wide and all the way to the top. On may/16/2016 I called baker Cadillac of charleston SC, explain what it had happen, were told to bring the car so they could look at it, some we did on may/24/2016, were told that will need to order the part and will let me know when they had it, I had to insist for the person to write an order, some he did but not vey happy. While we were waiting for the form to be ready another employee told us that if we see a red light not to drive and that had happen on other vehicles and they are several pieces of plastic on that configuration, upon returning home a long about 1. 1/4 inch red light appeared on the left side of such screen, as today may/28/2016 the vehicle is not been out of my garage and it will be there till the time to take to dealer to be repaired. On may/26/2016 we got a phone call from the dealer baker Cadillac to let us know that the part was available and were given an appointment for June/01/2016 at 11 am and will take 1 to 1. 1/2 hour to be replaced. I was big surprise that the part got there 2 days latter, I took a picture but is not very clear, upon being at the dealer I will try to obtain a picture there and if possible once is removed from my vehicle and if possible to see if they could give it to me. I think that this problem should be investigate. .