Headlights Problems of Cadillac Deville - part 2

My 1997 Cadillac Deville was one month out of warranty when the right headlight cover fell off whil my wife was on the highway. Upon further inspection, I found that the left headlight cover was about to fall off as the adhesive had failed that holds the lens to the headlight body. No replacement covers are available. The only "fix" is to replace the entire headlight assembly at a cost of $689. 75 for the two headlight assemblies. Cadillac has reuected this as a manufacturing defect or as a safety issue. I feel it is both and that this vintage of Cadillac Deville's should be investigated for what I am finding out is a somewhat common problem. While my wife was in the service waiting area to have these headlights replaced one of the customers also stated that she was in for the same problem and another said that he had recently had one of his replaced in both instances this was done under warranty. Also, if this were not a common problem why would a small town dealership stock such an expensive part and not have to order it from the factory? further, unpon inquiry by a friend of mine of a west palm beach Cadillac dealer's service rep, the service rep made the statement that "this happens all the time and we usually cover it under the normal warranty or a special warranty that we can utilize. " I feel that this is a safety issue and not just a problem of getting satisfaction from Cadillac. The safety issue is that when the headlight cover is gone or fails to be watertight, moisture can reach the halogen bulb within the sealed unit and the least amount of moisture causes the bulb to fail. Needless to say, you are then unexpectedly without lights if both units fail and if only one fails you are still without proper lighting for nighttime driving. Can you inquire of Cadillac as to the frequency of this headlight lens failure and ask them why they have not establised a recall program if this failure is as frequent as I am hearing?.

See all problems of the 1997 Cadillac Deville 🔎.

Headlight lens adhesive defective. Moisture causes light failure.

See all problems of the 1998 Cadillac Deville 🔎.

The head light lenses have fallen out of both headlights on the vehicle, consumer has since replaced the head light lenses at his own expense, however manufacturer has agreed to reimburse consumer for the charges he incurred.

Headlight lenses have fallen out of both headlights of the subject vehicle. The left headlight assembly was replaced by my dealer, neal norton Cadillac, at my expense. Whe the righ lense failed, the failure was identified before the lens was lost, and I reattached the lense using liquid nails adhesive. This repair has worked thus far, but I am concerned that the lense will fall out again. Neither my dealer, nor Cadillac acknowledge this to be a manufacturing quality and reliability issue. They have both argued the headlight lenses are trim. To the contrary, I consider the lenses to be an important element in the safety of my vehicle. If I were to drive the vehicle without the lenses in place, I believe the headlights would soon fail. This would most likely happen when the vehicle was being drive, endangering both those within the vehicle and others near the vehicle. I see at least one other such failure reported in your problem list for this make, model and year vehicle. I believe that as the age of this fleet of vehicles increases, you will see more such failure and that it is only a matter of time before this failure results in an injury of death. I believe a full investigation is needed, and I believe that such an investigation will find that a recall is in order. I will be happy to discuss this serious safety problem in more detail with your organization.

Passenger side headlight cover came off while driving causing headlight to fail when exposed.

Headlights had to be replaced because lense was separating, consumer felt it was coming from a heat buildup, consumer also owned a 1995 same make/model that experienced the same problem.

While driving headlight lens fell off. Took to dealer. Problem was not remedied.

While driving headlight lenses fell off on two separate occasions. Head light assembly was replaced.

The driver side headlight, the license continuously falls off, and the bulb falls out. Took to dealer. Problem not remedy as of yet. Nlm.

The headlights and steering did not work properly.

See all problems of the 2002 Cadillac Deville 🔎.

While driving at 30 mph lens on driver's side headlamp came off and hit the windshield.