Front Seat Heater/cooler problems of the 2004 Cadillac Escalade

The contact owns a 2004 Cadillac Escalade. He stated that the passenger rear seat caught fire due to the seat warmer that was activated on its own. He smelled smoke and then noticed the flames. He was able to unplug the seat warmer from underneath the seat; however, there were damages to the seat, pillow and a blanket. The dealer was contacted and they stated that they would give him a call; however, he has not received any response. The dealer also stated that the repair for the failure is covered per the warranty. There have been no repairs. The failure mileage was 104000 and the current mileage was 107000.

We have a 2004 Cadillac Escalade. A few weeks ago the right rear seat warmer caught on fire. We took it to the closest dealership and they bagged it while it was still smoking and put oit back in car and sprayed frebreeze in the car and sent us on our way as if nothing happened at all. They did not even give us something stating we were there. My biggest concern is having it fixed and letting others know so this does not happen to anyone else. Our daughter was asleep on top of two pillows laying on the seat. Now everything is dragging such as all the windows. It is acting up bad. Thank you for your time.

: the contact stated while riding in the passenger seat, the seat heater electrically shocked the passenger resulting in second degree burns to the back. The vehicle was taken to the dealer for inspection who replaced the heating system in the back support of the seat.