Table 1 shows one common visibility related problems of the 2021 Cadillac Escalade.
| Problem Category | Number of Problems |
|---|---|
| Wiper problems |
- what component or system failed or malfunctioned, and is it available for inspection upon request? the rearview backup camera system seems to be misaligned or improperly calibrated or connecting to the wrong camera when put into reverse. When the vehicle is placed in reverse, the camera image points downward and primarily shows the rear bumper rather than the area behind the vehicle. This significantly limits the rear field of view that the camera is intended to provide. -how was your safety or the safety of others put at risk? because the backup camera view points downward and does not clearly show the area behind the vehicle, it does not show me pedestrians, small children, vehicles or objects directly behind the vehicle when reversing. This creates a risk of backing into a person, vehicle, or object because the driver cannot rely on the camera display to safely check the rear area. - has the problem been reproduced or confirmed by a dealer or independent service center? the dealership did confirm that this is an issue and advised me that they could not figure out what the problem is and sent me on my way without resolution. -has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? the component has been inspected by the dealership. They confirmed it has an issue by comparing the view with another Escalade. -were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? no warning lamps, messages, or alerts appeared prior to or during the issue. The backup camera display functions normally but consistently shows an incorrect downward viewing angle that primarily displays the rear bumper instead of the area behind the vehicle.