Door Latch Problems of Cadillac Escalade

The contact owns a 2021 Cadillac Escalade. The contact stated that while the vehicle was parked, the driver's side front door failed to unlock as intended. The contact stated that the driver's side front door failed to unlock from inside or outside the vehicle. Additionally, the contact stated that the key fob was inside the vehicle at the time of the failure. The contact crawled to the front passenger's side to exit the vehicle. The contact stated that because of the failure, the contact had been locked inside and outside the vehicle several times. The vehicle was taken to the dealer; however, the vehicle was not diagnosed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA hotline and report the failure. The failure mileage was 35,000.

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Chrome plating on interior door handles has peeled resulting in a razor-blade like effect causing injury to hands when using door handles. Senior citizen age 78 injured hand while using door. Despite this being a known defect, gm refuses to replace these handles at their cost and has not issued a recall. These handles were replaced approximately two years ago because of the same defect and the new ones installed have suffered the same problem. According to NHTSA action number ea10004, "in July 2010, gm issued a special coverage policy (scp 09239) on the base vehicles to extend the warranty coverage to 10 years/100k miles. Recent data indicate that the base population complaint and injury reporting have subsided since the implementation of the scp campaign. In June 2011, gm added the remaining interim population (Sep-oct 2006) to the scp. " Cadillac has informed me that my vehicle, despite having this defect, and despite being listed in the NHTSA report, is not a part of the scp. Why is that?.

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2008 Cadillac Escalade. Consumer states vehicle suddenly caught fire and burned while traveling the consumer stated on June 30, 2011, his wife picked the vehicle up from the dealer after having the windshield wiper fluid heater recall performed, a inoperative lock on one of the doors fixed and an evaluation of the dvd system that wasn't working properly. The dealer claimed the recall was fixed. However, within 24 hours the vehicle caught on fire. The investigator was unable to determine the cause of the fire, because of the extensive fire damage within the dashboard and the lack of physical evidence. An electrical cause, could not be eliminated.

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The contact owns a 2007 Cadillac Escalade. She stated that when opening the door, her finger was cut by the drivers side front chrome door handle. Upon further inspection she noticed that the chrome finish on the door handle begun to degrade. The vehicle has not been taken to a dealer, nor have any repairs been made. The current and failure mileages were 19000.