general problems of the 2015 Cadillac SRX - part 1

The cue touchscreen display has cracked for the second time in seven years without any physical impact. This appears to be a widespread defect in Cadillac Srx models. The screen becomes unresponsive and is a major distraction while driving, impacting safety, navigation, climate control, and backup camera visibility. Cadillac previously replaced it under warranty, but it has failed again. Gm has not issued a recall despite hundreds of similar reports. ”.

2015 Cadillac Srx with 87,397 has a failed electronic brake control module (ebcm) or abs module. It can be made available for inspection upon request. Alexander Cadillac of oxnard refuses to repair it stating a replacement part is no longer available (it can be repaired by a specialty repair company). They cite liability by using after market or repaired parts. Without a functioning ebcm - abs,power steering and traction control do not work which puts me and others at risk. Worse, the failed ebcm is now causing the car to go into "limp mode", which cuts power to the engine and prevent acceleration. When making a turn onto a street, it suddenly went into limp mode and I was almost hit by an approaching semi-truck. The problem was identified by alexander of oxnard service center - but they refuse to make any effort to remedy the problem. There are multiple blogs on the internet citing similar systemic issues with the ebcm that is no longer manufactured but can be repaired by a specialty shop. Lights on the dash first started to appear in September 2024. Lights include abs, brake and traction control / stability light. New lights started to appear in June 2025 including check engine, headlamp and auto-parking symbols. Alexander Cadillac of oxnard cites that the ebcm is drawing too much current and causing issues to other systems on the car - a cascading effect. I am very afraid to drive the car and fear that it will lose power when needed, stall or the brakes will lock up.

The contact owns a 2015 Cadillac Srx. The contact stated that the headlights were dull. The contact cleaned the lens, but there was no improvement, and the driver was unable to see the roadway properly while driving at night. The contact had to drive with the high beams activated. Additionally, the information center was frozen. The vehicle was taken to an independent mechanic who replaced the bulbs. The vehicle was repaired, but the failure recurred. The vehicle was taken to another independent mechanic, who informed the contact that the headlight assembly needed to be replaced. The contact called the local dealer, who informed the contact that the reflector material had burned off. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 85,000.

This vehicle has had an intermittent (for a few years) issue with all of the warning lights (abs,stabilitrak,parking brake,steering) coming on when starting. If you tried to drive it, you would have no power steering causing the vehicle difficult to handle. This would not happen every time it was started. We took the car to the local Cadillac dealership and were told nothing was wrong and it was just the system going through the electronic check system and to just not put it in gear until after the lights cleared. That actually did work sometimes. Recently, it came off and would never go off. We took it to a shop that does other work on other vehicles for me. He found that the electronic brake control module was bad. He tried to source a replacement one but found that it was discontinued with no alternate part. He did find a used one which we are waiting on to be delivered and then installed. My first concern is that if this happened when my wife was driving she could lose control of the vehicle causing an accident. My second concern is how can gm discontinue a known problem (I found multiple forums discussing this issue) part with no replacement. The vehicle is 10 years old with only 75k miles. I have read this has been an issue for quite a few years.

The Srx models have been documented as having a defect with the headlights. Cadillac failed to notify all owners about a reimbursement program for a brief time in 2020. I own a low miles, garage housed Srx that is a danger to drive at night. I do not mind fixing my vehicles when there is a problem. However when this is a well-known highly documented issue, this is where I feel Cadillac should assist with this fix.

The headlights are ineffective. It is like driving without headlights at night. Had bulbs replaced but did not improve lighting. Moisture on inside of windshield. On cold evenings the inside of the windshield is frozen. March 21, 2024 the tailgate will not open. It appears this is a common complaint with this vehicle caused by drainage from the sunroof leaking onto the module that powers the tailgate.

The headlamps were replaced in 2020 (vehicle recall), and I was reimbursed for the replacement. The headlamps are now, again, dim and ineffective at night.

My abs break module light stayes on - Cadillac stop making the part for the 2015 Srx. This is a safety concern and also reduce the trade in value.

2/17/23 - alarm went off 6am est; I received an onstar theft alarm notification indicating theft deterrent system had been triggered. Sensor: door/trunk/gate open. No activity around vehicle; alarm stopped on its own. No threat detected. Key fob nor internal button would open rear lift gate. 2/20/23 problem confirmed by dealer (integrity Cadillac, chattanooga, TN); water found in rear cavity from sunroof drains; water damage to lift gate module and motor, (both replaced) clean sunroof drains $1760. 37 vehicle not inspected by mfr. , police, insurance reps, etc. No warnings before alarm triggered; only after alarm triggered, "theft detection warning" error msg scrolled across dash after vehicle started; gauges on dash acted erratically while driving.

Dim headlamps that are non fixable by installing new lights. . Headlamp assemblies in the 2016 Cadillac Srx suffer from defective seals that allow moisture to accumulate and condense, therefore damaging and dimming the headlight bulbs.

I am filing a formal complaint with Cadillac and the ntsb about the design of the 2015 Cadillac Srx sunroof drains and rear hatch. The issue is that the rear sunroof drains get clogged and water fills the rear compartment and destroys the rear hatch electronics. Further, there is no manual release on the rear hatch which creates a safety hazard as there is no access to the spare tire. The repairs are estimated at $3,091. 09 as shown on the attached quote and diagnostic receipt.

Elsie fletcher MD oag consumer protection division 301 386 6210 regarding notice received dated 5/7/2025 of case closing 5/28/205: requesting reopening of mu 519317. Please find attached requested documentation of "ourisman" brand gm auto repair facilities "Chevrolet of bowie" and "Chevrolet of marlow heights". These new, used, and certified pre-owned car dealerships are providing lock-smithing, auto repair services, advertising check engine light services for gm models unidentified or unavailable by jd power and the n. A. D. A (national automobile dealers association) for trade-in pricing. This results 1) refurbished, aftermarket automobile repair parts resold by autozone, advance auto parts, and rock auto of suspect year compatibility and road worthiness. 2) failing mdot safety protocols required for state inspection and veip compliance, out-of-state registrars can purchase vehicles in va with gi-bill accessibility or other states with industry related, company affiliations which are either unsafe or able to be resold in ancillary used car markets. . Read more...

Failed sunroof drains caused flooding, which further cost damage (complete loss) to the lift gate module and pump. Problem has been confirmed by the dealer service department.

The headlights are very, very dim when driving the vehicle at night. They are getting progressively worse. Before I took ownership of the vehicle, it was owned by my elderly parents, (82 and 88), both recently deceased. In the years prior to their deaths, they drove much less and hardly ever at night. It wasn't until I took ownership that my wife and I began to notice just how dim the lights were when driving at night. I took the car, which then had 52k miles on it back to bentley Cadillac in huntsville, al, where it had been purchased to have it's latest recall performed. I also paid $1350 to have the climate package controls replaced, which hadn't worked properly for years. I was preparing the vehicle to sell as I was left with too many vehicles and too few drivers. A potential buyer test drove it and part of the drive was at night. They came back saying what we had noticed previously, that the headlights were too dim for safe nighttime driving. The buyer, who had previously expressed very strong interest did not follow through with the purchase as she stated that she felt the vehicle was unsafe to drive at night, which, of course, would seriously limit the vehicles usefulness to her, or, to anyone else for that matter, including myself. I looked at the internet to try and ascertain whether there were others having similar problems with vehicles like mine. Indeed, there were many describing exactly the problems I had been experiencing. The seals on these SUV's were and are continuing to break down allowing moisture into and the headlights, making them defective and unsafe to drive. While I found no active recalls, Cadillac had previously acknowledged the problem by reimbursing some owners for repairs they themselves had paid for up-front around the year 2020. I contacted the Cadillac and the dealership. The best they did was to offer between around $400 and $600 toward a repair that was going to cost between $1600 and $2k, or more by the time is was completed.

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Foggy headlights cannot see… reported by multiple Srx owners.

2015 Cadillac Srx. Consumer writes seeking reimbursements for repairs made to vehicle related to defects with various safety features. The consumer stated the cue system failed and was repaired. The manufacturer was made aware of the failure.

Left front & rear right turn signal failure. Unable to signal other drivers of intent to turn.

The low beam head lights are dim making the car a safety issue to drive at night. There has been a class action lawsuit filed against gm and gm lost. Gm indicates there is a problem but will not fix the issue. The dealership want $2200 to fix the problem with the same parts that that are causing the problem.

The headlights are very dim and not visible to drive at night. I am unable to see to drive back and forth to work. I work evening shift. This is very dangerous. There should be a recall on this matter.

Rear lift gate is automatically closing, and doesn't stay open. I've been injured by this & have pictures of my bruises. I wasn't able to stop the lift gate from closing & was pinned in my trunk. This is very dangerous! I've read about similar situations on line. I'm very surprised there isn't a recall about this.

Crashno fireno injuries0 deaths0 the cue gps screen is starting to crack. In online searching I see that this is a common. According to the threads I have read this has not been declared a recall. Why not? this can become dangerous since the q system has many functions such as backing up and other driving features. Car is always garage kelp.

Bought my Cadillac 2015 Srx last April 2019, is has been thru one winter. Just a few months back noticed a burn in the seat back down at the bend while cleaning the car. Took my car to quantrell of lexington, ky dealer and they will not cover the replacement and stated they called the manufacturer and they will not cover the replacement. I was told it was a seat warmer malfunction. It is a miracle that my car did not catch on fire. The cts models were recalled for this very reason, but the will not recall the Srx's. I have seen many complaints online for the Srx. I should not have to pay to replace my seat and seat warmer when this is a vehicle safety issue.

Tl-the contact owns a 2015 Cadillac Srx. The contact stated that when she turned the vehicle on she waited for a few moment to drive but without warning. The contact noticed smoke (flames) coming from her seat then she looked down jumped up because her paints were burning. The contact sustained burns to her(glutes). The contact stated the vehicle was towed by triple-a to a dealer ( michael Cadillac 5787 n blackstone Ave, fresno, CA 93710 (559) 431-6008) where at this moment is begin diagnosed. Medical attention was not seek yet. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 61,000. Ck.

We drive a 2015 Cadillac Srx. I work in real estate and went out to one of my homes to remove the signage after the home had sold and when I went to let up the hatch to place the sign in the back of the vehicle the hatch would not open. After several failed attempts of trying to open the hatch from the push button at the rear of the vehicle I thought I would try the button on the inside of the drivers door, still nothing it will not open. Did some research, spoke with some other GMC/Cadillac owners and mechanics we was told that this is a common issue with their vehicles and that there was no recall for this issue either. And during our research we was told that water leaks into the area where of which the lift gate module kit is stored on the left rear of the vehicle this of course if what made the computer board to burn out. Looked up to see if there is a recall on this and like several other issues we have experienced there has not been a recall to fix this problem either.

Lights are noticeably dim while driving in rainy weather. Visibility is more difficult at night. My passengers were asking me were my lights even on because they felt unsafe. Cadillac offered a reimbursement. I feel that this is a safety.

Teh touch screen is not working properly. Freezes up and it also affects the temperature control. I bought this vehicle new and at 30,329 the dealership replaced the radio control assembly and it worked fine until last week. Now at just under 55,000 miles the same thing is happening. I see where others have had this same issue and believe this should have a recall or at least be replaced free of charge.

Cue infotainment touch screen is malfuntioning causing distraction from driving since attention to road is interrupted to make adjustments various sight required systems in vehicle. Known problem for several model years, yet not recalled for correction. Repair estimate is $1,500. 00. Caused hitting of curb and destroying 2 tires (cost $600. 00) when screen first became inoperative, while vehicle was in motion on a city street.

Exterior lighting is dangerously damn difficulty driving vehicle at night.

Tl - the contact owns a 2015 Cadillac Srx. The contact stated that the informational screen panel. Touch screen had seized. The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was notified of the failure and informed that they did not have a recall. The failure mileage was approximately 60,000. Jc.

The cue touchscreen does not work half the time.

Cue system freezes all the time. This began as soon as my full warranty ended. I thought it was a fluke initially. However, now with 54000 miles, the cue system is totally ineffective. This needs to be a recall seeing the massive number of car owners with the same problem.

A warning light on the cue system has locked and will not work. This is a safety hazard while driving. The vehicle was moving.

The Cadillac cue screen is faulty and needs to be recalled. I purchased my Cadillac new from the dealership and before it hit 9,000 miles the cue screen started freezing and switching radio stations and the touch screen would not work. I took it to the Cadillac dealership in leesburg, FL and they replaced it. There was a back order on the cue and it took 3 months to get replaced and I had to escalate it thru gm to finally get it replaced at 3 months. That was June 2016. At 46,000 miles the cue started doing the same thing it had done before. I took it to the dealership in leesburg, FL and once again had to have the cue replaced. My CO-worker also has a 2015 Srx and at 15,000 miles she also had to have the cue replaced (same dealership). Needs to be a recall , for people out of warranty this can be an expensive fix and it's obvious the cue has a defect. When it was first replaced in 2016 I was told by service that the reason for the 3 month delay was due to a backorder because so many had to be replaced.

Head lights when on seem to go dim. It is a known problem, thousands of vehicles are affected. Moving or standing still, the low beams do not adeguately illuminate the road in front of you. High beams are fine, in my case it is the right headlight. Some people have the left one or both are dim. Cadillac wants to charge $1,500 to fix something that is poorly engineered.