general problems of the 2015 Cadillac SRX - part 1

My vehicle caught fire while driving it. There was no warning…no engine lights on, no smoking engine. The fire seemed to start behind the dashboard of the passenger side. Less than 5 minutes and the car was completely engulfed in flames. My insurance company said there was too much damage to tell me what caused the fire.

Headlights!!! the headlights are so dim that other drivers flash me, honk at me or yell at me to turn my lights on when driving at night. When driving at night it is the same as driving without my headlights on. I have to use the high beams to drive at night. I changed the fuses, changed 1 of the bulbs and still no difference. The whole headlight housing needs to be changed. Here is a link to a gentleman who did the work to find out why Cadillac Srx's seem to be having this issue: [xxx] . Please, we need a recall to fix the headlights. This is a safety issue for me driving at night as well as anyone else on the road who can't see me. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Faulty sky light drainage design directs water directly into the rear under deck compartment where the company located electric lift gate equipment the water shorts out the entire electric system. The total loss of power occurring at highway speed could be deadly.

Transmission has trouble shifting.

Dim headlamps that are non fixable by installing new lights. . Headlamp assemblies in the 2016 Cadillac Srx suffer from defective seals that allow moisture to accumulate and condense, therefore damaging and dimming the headlight bulbs.

The recall on the the toe link adjuster was replaced with a part that does not allow for adjustment of toe in or toe out. As a result, the rear tires had premature wear on the inside tread causing replacement of the tires. The dealer claims the replacement is correct and will not correct the part. The tire store said the part will not allow them to do the alignment to be correct.

The headlights are too dim to drive at night and with close to zero visibility, this is an extreme hazard. A google search results in thousands of Cadillac Srx owners with the same issue and have called this car a "death trap" and have stated that they almost hit pedestrians. Gm/Cadillac is not taking responsibility and are telling owners that we have to pay $2000 out of pocket for replacing the entire light housing, except the high beams and driving lights work but not the headlights for nighttime driving which is obviously a manufacturing defect. Please hold gm/Cadillac responsible before someone loses their life.

My vehicle screen is starting to shatter . Each day it’s shatter more and more. I hear a thump noise and then the screen shatters more and more. My vehicle has never been in a accident.

There is webbing, delaminated on the touchscreen. It is no longer functioning. Dealership is asking $1700 for replacement. This is something that Cadillac knew and refuses to recall/replace. I cannot afford to replace this. It’s unethical of Cadillac to do something like this. Some type of voucher or assistance would be grateful if Cadillac/gm would step up to the plate and assist with this repair. It’s unacceptable and dangerous.

I received a recall # n212340980. The dealership said there is no solution until gm gets parts. My son was driving car and almost had an accident on interstate. I want public knowledge that gm has not come up with the parts and almost killed my son by car going out of control.

I have been having issues with my vehicle stalling and trembling. The stabilitrak message, check engine light, and service traction control message has turned on a couple times when starting the car. On Aug 9th, I received a letter in the mail stating that my car has a safety recall. The same day I called the Cadillac dealership where I bought the car and scheduled an appt to check these issues and advised about the recall letter I received. The dealership scheduled an appt on Aug 31st. On the 31st, I dropped the car off and left it there for two days. On sept 2ns, I called to check on the status of my car, when the service assistant advised that they did not have the part and have to order it and they do not know when they are going to receive it. Nothing was done to my vehicle. I asked if I can leave my car at service and get a loaner and they said they were not lending out any vehicles due to the pandemic. I live 1hour from the dealership. I have been driving for almost a month around with a vehicle that's not safe. The recall letter clearly states that if this vehicle is driven , it can result in a crash. It also states that the parts to repair the vehicle are not currently available. I am not sure what to do or who to contact in this matter as I do not have another vehicle I can rely on. Please advise.

While driving during the last month, the cue system that controls the heating/cooling controls (among other options) turned itself off. Hence, the air conditioning shut off. This may not seem to be a safety issue, but we were driving back from topsail island, nc, to our home in winchester, va and it was 97 degrees outside. After several tries, we were able to get it going again, but it continues to shut itself off unpredictably. I am 70 years old and my husband is 75. We also have a dog who can't tolerate heat. This could be a life-threatening issue for us. We are in the process of getting this replaced, for about $800! my research on the web and info from the dealer indicates that this is a widespread issue. It is deserving of a recall.

While I'm driving my driver seat moves forward and my brake and gas pedal do as well. It happens no matter if I'm on a highway or street and when I'm driving straight not sure if it happens while turning. Doesn't matter what speed I'm going either. Haven't crashed. Nothing indicating something wrong on dash.

Rear lift gate is automatically closing, and doesn't stay open. I've been injured by this & have pictures of my bruises. I wasn't able to stop the lift gate from closing & was pinned in my trunk. This is very dangerous! I've read about similar situations on line. I'm very surprised there isn't a recall about this.

Engine light appeared on and off. Vehicle was taken to the mechanoc for diagnostic. Codes appeared for timing chains and camshaft. Also z.

The built-in backup camera sometimes fails to work correctly. Normally, the backup camera image and guide appears on the center screen a few seconds after shifting into reverse. However, occasionally the video feed from the backup camera does not show when in reverse. Instead, the display is a solid bright green color. The backup angle guides are still overlaid on top of the green image. When the vehicle is turned off and restarted, the backup camera will usually work properly again. The issue is intermittent. The lack of a working backup camera severely compromises visibility when reversing.

Low beam headlights make it hard to see at night. The infotainment system works intermittently.

Drive a 2015 Cadillac Srx and the display screen has completely went out. Cannot listen to the stereo, use the back up camera, or anything. Luckily, we were able to figure out where to push to control the temperature. We have been told by several Cadillac owners and mechanics that this is a common issue with Cadillac vehicles. Did our research and was not able to locate where there was a recall for this. Fortunately, we carry the extended warranty, unfortunately, we are limited as to where we can take it to get the work done. Very frustrated and disappointed.

While driving the vehicle it stumps in the rear and also jolts in the fronts.

Cue system and screen fading out. Bottom half of screen does not work. Warning message on constantly. Unable to clear it out.

Michelin premier ltx tire tread is separating from the tire at 21000 miles. Part #31741, gm part #22996332.

2015 Cadillac front lights very poor, dim. Took to dealership, charged us $188 to "diagnose" when the problem was obvious, they were cloudy. Then charged us $1774 we had no choice, lights were disassembled, we needed to see at night! note there were several others getting same repair right there at same time. I was angry, dealership had a "button" built in on computer to get financial credit from gm, obviously this happens often. The credit was $800 automatically,(we then paid net $974. )I want all to be replaced and credited. I called gm, they allegedly contacted Cadillac and they said would not help us. Gm senior rep admitted this is a problem, happens often 2015 model. This was obviously is a recall issue!. They were going to charge us $188 (diagnose) and not fix it, or $1774 to replace/put back together. Gm senior rep said we shouldn't have paid, it would have been easier to get it solved if we didnt pay. What? we had to see! the lights were in pieces, we had to pay $188 if we didnt replace it and pay for it. We had no choice. Please help us get full reimbursement this is very obviously a problem with many of these 2015 Srx. This treatment and charges to replace was outrageous. Our car just got out of warranty btw, and only has 47,600 miles on it. We have another car 11 years old, lights are fine, we had another car for 20 years never replaced front lights. They are defective pure and simple, very unsafe. We had to use brights before replace.

The complaint is about my tires. I bought my car in Nov 2017/took my cat about tires/they stat I need 4 new tires/but because I just brought the car, they would give me 4 tires/and that car should have when out with them tires. I just took my car back again for tires/ now they state I need 4 new tires/my air keep going out of my tires.

Section of touch screen no longer working.

The cue system is totally unresponsive. I have around 57,000 miles and bought this car as a certified used vehicle with around 30k miles. The cue system worked when I bought the car but certain icons later stopped responding while the mileage was under 50k. And now nothing responds. I called customer service they told me to open the door while the car was running then turn off the car and count to 30 and that should unfreeze the cue. This did not work. I am told it will cost anywhere from $1200 to $2500 to fix the cue and other Cadillac owners reported in forums that the fix will eventually stop working. According to the forums and what I could search this issue has impacted 2013 - 2016 models. Gm should pay for this fix and the fix should be permanent. I love the Srx but will never buy another gm product. This cue screen freeze is while in park and drive. I try sending navigation from the Cadillac app and it does recognize receiving the map but won't load or go to navigation. When I touch the home button it will go back to the main screen but the freeze prevents any changes. I cannot use the navigation, sync the temp or modify any settings. It is totally frozen.

On the afternoon of 4/11/2018, I was driving approximately 65-70 mph on I-4 in tampa (eastbound). At approximately 2:05 pm my moonroof literally spontaneous exploded into a trillion pieces! no external force influenced this. By the grace of god I had just closed my sun shade 20 minutes prior to this. I have photos of the glass breakage after I was able to safely exit the highway a few miles away. The glass shows that it blew up and out, not in from an impact.

Cue system faulty and inoperable and affects your peripheral vision and distracts from driving because the system flashes. They are insisting that I have to send the core back to the manufacturer when I have to pay $1200 to replace it, they will send it back and resell it for a higher price and I want to keep the unit for evidence.

According to court documents, general motors won't recall the faulty Cadillac cue screens, nor has it offered customers reimbursement for repairs. The lawsuit alleges some owners have paid upwards of $1,500 to fix the issue, sometimes even when their vehicles was still under warranty.

-I was traveling south on fm , miles north of miami, TX when a deer ran out in front of me. I struck it front center and onstar immediately called for emergency services. First thing I noticed was one of the air bags deployed and after pulling of the road and coming to a stop, I noticed a fire from the passenger side of the engine compartment. I exited the vehicle and still on the phone with onstar, my car fully engulfed within 15 minutes. The fire department was on site after the car was fully engulfed and took an hour to put out the flames. My car was a total loss. No one knows why it caught fire, what caused it.

We stopped at light or stop sign,when taking off here a loud boom or kick.

Vehicle's rear lift gate suddenly closed while in the open position and striking my sister while she loaded bags in the cargo area. This happened twice on 5/29/17. I returned home and have not driven the car since. I will take it in for service on 5/31/17. My sister was not injured, but she was shaken up, as the vehicle continued to press down on her body. A young child may have been seriously injured. The car was stopped in the park gear, with the motor on. In a shopping center.

While driving on the highway, the stabilitrak and check engine warning indicator lights come on. Next a warning reads, "engine running at reduced power" and the car slows down. When I cut the car off and restart, the warning indicator lights reset and the car will drive normal.

My 2015 Cadillac Srx has a headlight problem. Useing low beams you can not see very well at night. I replaced them it did not help. I think it is a safety issue. I think GMC needs to recall and fix the problem.

I've been having the same problem as another driver with the exact same situation. It seems like we're both having the same problem, and we're both being ignored. When accelerating, car lunges forward and kicks back when transmission is changing gears at relatively low speed. Car has been brought to dealer (patrick Cadillac in schaumburg, IL) numerous times but dealer claims it is a normal condition. When pressed the service manger admitted it is normal but on the extreme side but refuses to remedy the situation. I believe the car is unsafe and should be repaired. Gm corporate has been has been contacted on numerous occasions and is uncooperative and refuses to return any communication. When one pays the money to buy a luxury vehicle, one expects problems to be taken seriously and repaired.

To my knowledge recall for seats out board correction not performed before taking delivery on 12/26/2014. I'm making an appt. As of today 1/2/2015. I'm hearing a whistling / howling like noise when driving between 25 to 35 mph. Gets loader when accelerating and seems to be more prevalent when starting and cold. The sound causes me to wonder if its related to something more serious (that could) fail causing lost of control. It appears to be coming from beneath the rear of vehicle.