Front Suspension Lower Ball Joint Problems of Chevrolet Astro

The contact owns a 2003 Chevrolet Astro. The contact was made aware by an independent mechanic that his vehicle was included in NHTSA campaign number: 03v328000 (suspension) while performing routine maintenance on the vehicle. The vehicle was diagnosed with a faulty steering knuckle and lower ball joints. Myrtle beach Chevrolet (1785 us-501, myrtle beach, SC 29577) and the manufacturer were made aware of the issues. The contact was informed that the parts were no longer made and there were no after market parts available. The failure mileage was 392,000.

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Recall 03v328000/lower ball joint boot interference. Consumer had recall repairs done. Whenever vehicle was backing up or making a turn a popping sound was heard while driving. Vehicle had been to the dealer on three separate occasions, and problem recurred.

Dealership was unable to perform the lower ball joint boot interference recall 03v328000 repairs because they didn't have the parts or the tools. Consumer called dealer twice to make an appointment since receiving the recall notice.

Lower ball joints are prematurely wearing out. Replaced at 33,000 miles. Cause unknown. Please give any further details.

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While turning left or right consumer heard a loud noise coming from the front. Consumer was able to maintain control of the vehicle, and drove it to the dealer for inspection.