Brake Disc Pads problems of the 2011 Chevrolet Cruze

Tl the contact owns a 2011 Chevrolet Cruze. While the contact's daughter was reversing the vehicle, the brakes failed to operate without warning. As a result, the vehicle tapped the vehicle parked behind her. There were no injuries and a police report was not filed. The vehicle was towed to stewart Chevrolet (780 serramonte blvd, colma, CA 94014, (415) 570-7351) to be inspected. The manufacturer was notified and stated that an inspector would be sent to the dealer to inspect the vehicle. The dealer diagnosed the vehicle with a faulty brake booster, vacuum pump, and brake pads. The vehicle had not been repaired. The failure mileage and VIN were unknown.

Manual transmission, neutral gear and emergency brake always used when parking the car. Noticed that when removing the e-brake on a hill, the car rolls slightly backwards and it seemed as if the e-brake engaged even after it being removed. There was also friction when using the brakes, almost like the brake pads were getting low, however they had just been replaced. Took the car into the mechanic and was told the e-brake cable running from the emergency brake to the back tires is malfunctioning to where it fails to retract fully when the emergency brake is disengaged. I have been told that this part is on a 4 week back order through gm because it is a reoccurring problem, and it is not a safety issue according to gm. However, having the emergency brake partially engaged is definitely a major safety issue, since it conflicts with normal braking when driving, causing friction in the brakes. Not safe to drive on, and can't even be fixed since it is on back order due to a fault part! mechanic says hes surprised my brakes were not smoking. I drive long distances between states frequently, and is completely unsafe to drive, and cannot fix the part until the back order is caught up through gm.

I was very slowly backing out of my parking space at work and the vehicle would not stop when the brakes were applied. This happened to me 4 times within a 7 month period, 3 times were in the winter when I would be backing out of a driveway but I had assumed it was due to the slick road conditions that we had but I was apparently wrong. I am scheduled to have my vehicle looked at on 5/31 and I am hoping that they repair it at no cost because I feel it is a defect. I don't feel that it is my brake pads that could be bad because any other time the car will stop on a dime, there is no braking noises or abnormal feeling in the brakes at any other time. Thinking back it only seems to happen when I don't let my car sit and idle for a few minutes before I start going.