Two problems related to transmission failure have been reported for the 2014 Chevrolet Cruze. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2014 Chevrolet Cruze based on all problems reported for the 2014 Cruze.
Automatic transmission failure can result in vehicle rolling backwards for 3-5 seconds in duration after releasing brake while. While on flat ground - this causes danger to other driver as the expect other vehicles to be moving after a traffic light turns green. While on an incline - this condition may pose a danger to pedestrians and other motorists as the automatic transmission will allow the vehicle to roll backwards a great distance. The distance and speed of travel backwards will vary based on angle of incline of street or road. When this condition occurs - the driver is completely unaware and may not be able to apply the brake in enough time to prevent collision with other vehicles or pedestrians. This condition happens when: 1 - transmission is hot (about 40 min drive time) 2 - brake is depressed for longer than 3 seconds while sitting at light. 3 - releasing brake may or may not result in this condition happening. Service 1 - the vehicle shows no codes for transmission failure. 2 - multiple gm dealers have confirmed software of vehicle is up to date. 3 - multiple dealers have mixed statements if they can duplicate the issue or not. Dealer 1 says - "it's your driving habits. We reset the computer and it will re-learn how you drive. " dealer 2 says - "we were able to duplicate your issue and are awaiting a response from gm" - when speaking to gm they indicated they never received an email form the dealer. Condition was first seen at approximately 68k miles and has continued on/off until current mileage of 98k. Dealer and gm corporate have had vehicle for greater than 30 days and are unable to provide resolution. As a firefighter - it is my professional opinion that this condition may present a risk to public welfare.
Transmission failed (3rd gear not working) on April 7,2017. Car had 70,384 miles at time of failure. Car has a transferable 5yr/100,000 powertrain warranty. Because the initial failure was diagnosed by my local licensed repair facility, gm will not honor powertrain warranty until it was verified by a authorized Chevrolet dealership. That verification was performed today, may 30, 2017. . . Vehicle currently has 74,000+/- miles. When I spoke by phone with gm customer service on April 24,2017, gm assigned a chase file and said that upon verification of the failure by an authorized Chevrolet dealer, they (gm) would work with me to determine a level of monetary participation for the repair. I called gm today, upon word from the chevy dealer that they did indeed verify the failure of the transmissions 3rd gear. Now, gm informs me that they will not honor the warranty and all costs must be covered by the vehicle owner. This is not right. I am attaching a file of the receipt from the initial evaluation performed at my local repair shop.