general problems of the 2025 Chevrolet Equinox - part 1

My 2025 Chevrolet Equinox rs is experiencing critical active safety and electronic malfunctions. While reversing out of my driveway, the vehicle unexpectedly executed an aggressive "phantom braking" event, violently slamming on the brakes with no actual physical hazards or cross-traffic behind the vehicle. The reverse automatic braking (rab) and rear cross-traffic braking systems are hypersensitive and falsely triggering mechanical emergency stops, creating an immediate physical hazard and whiplash risk. Additionally, the google built-in infotainment system constantly suffers from communication freezes with apple carplay and media apps like pandora. Commands to select or play audio tracks freeze and fail to execute on the 11. 3-inch screen, indicating a systemic software architecture defect affecting the vehicle's dashboard modules. The vehicle has previously been out of service for an extended duration (30+ days)due to a broken telematics module causing parasitic battery drain down to 3 volts, along with multiple dashboard error messages. The manufacturer has been unable to permanently resolve these electronic and active safety failures.

The on star component failed mid- drive, resulting in loss of navigation and emergency calling. This happened before, parts were replaced and it has happened again.

My telematics module for onstar is draining power from the car's battery which has been not allowing me to start after I turn it off without having to jumpstart it. Also when I do jump start it, the cruise control don't work and service messages pop up on my hud. The dealership said it's undrivable due to safety concerns and the part is backordered for an unknown eta.

My vehicle onstar telematic module has shorted out the complete electrical system. This module is backordered. No time frame was told it could be months. Many gm vehicle have the same problem. The vehicle can stop while sitting or driving. This vehicle is unsafe to drive I traded it to the dealership. They will hold on to it until(if & when) they get the part.

Onstar module faulty causing parasitic battery drain unable to get a loaner car.

For the second time the service high voltage system warning has came on first time it was updated the dealership said now it’s back on again a/c not working properly.

2025 chevy Equinox ev — telematics module failure & lemon law buyback. Brought vehicle in for a total telematics module failure (screen dark / communication dead). The safety comminication system did not work. The vehicle sat at the dealership for 40 days on backorder with no permanent fix or eta. Gm refused to guarantee or warrant the replacement module in writing, leaving me no choice but to force a full lemon law repurchase. Great driving vehicle when it works, but the software/module reliability and corporate customer service make it a high-risk purchase until gm fixes these supply chain issues.

While operating the vehicle on both interstate highways and local roadways, an intermittent malfunction occurs involving the all-wheel drive (awd) system. The instrument panel displays a warning message stating, “service all-wheel drive system. ” when this warning appears, the vehicle automatically disengages from awd and reverts to two-wheel drive (2wd). Once this occurs, the system does not allow the driver to manually return the vehicle to awd. This issue has occurred on more than three separate occasions. Notably, there have been instances where the warning indicator illuminated immediately upon starting the vehicle, prior to any extended operation. When the malfunction is present, the vehicle exhibits abnormal driving behavior, including a noticeable jerking or hesitation that feels consistent with a transmission-related issue. The failure is unpredictable in nature, with no clear pattern or triggering condition identified. This creates a significant safety concern, particularly when operating the vehicle at highway speeds or in conditions where awd capability may be necessary for proper traction and control. An appointment has been scheduled with an authorized dealership for diagnostic evaluation; however, at the time of this report, the vehicle has not yet been inspected or repaired, and the issue remains unresolved.

On Monday, April 6th, I was turning into a parking lot and the braking system, specifically the anti-lock braking system (abs) and electronic brake control module, appeared to malfunction. While driving, I received a warning indicating the abs was off, and the brake pedal became soft with reduced stopping ability. The check engine light also came on. I had to coast the vehicle to a complete stop. The vehicle is available for inspection upon request. The loss of normal braking function significantly reduced my ability to stop the vehicle safely, increasing the risk of a collision. This created a dangerous situation for myself, passengers, and other drivers on the road. Brake failure at any speed presents a serious safety hazard. I am aware of similar complaints reported for this issue. My vehicle was towed to and inspected by a dealership where it sat overnight before being diagnosed; however, they were unable to reproduce the issue at the time of service. Despite this, the braking failure did occur and remains a safety concern. The service advisor told me to "bring it back if it happens again" and that it "lost communication with the ebcm" which sometimes happens. The vehicle has not yet been inspected by the manufacturer directly, police, or insurance representatives. There were no warning lamps or other symptoms of this problem prior to the failure.

I was driving my car and a "service high voltage battery" message appeared on the screen and a message to reduce charging the car to 68%. The message coincided with the car having no cabin heat and no ability to defrost the windshield. The dealership says that the cabin heat and ac use the same cooling system as the battery and that any failure in the battery cooling system can cause a no heat/ac situation.

On four occasions while operating the vehicle down the roadway the dash screen and infotainment / vehicle information displays all have went dark off and reset causing disruption to vital information. Cruise control stayed active. It is unknown if the advanced safety features failed during the reset.

The navigation system and the one-pedal driving system started malfunctioning. The navigation system began displaying a different location during remote driving, causing it to send me down a street against traffic. This issue has never been resolved and continues unabated. Then, while on the highway, when I needed to slow down, the one-pedal driving system deactivated, causing me to almost collide with another vehicle. This has happened more than three times this month. Gm and Chevrolet just keep saying they'll call me back to resolve the issue, but they never do, and they refuse to fix it.

Telematic defective waiting 7 weeks still no eta. . . Safety issue if battery loses power.

Braking issues sensors go off when nothing aroung slow backing car engages brakes bad smell like a strong bo persists after cabin an oil fulter changed battery / alternator drain 12-07 2025 to 01-17 2026 in auto shop I was told wainting for part ( onstar ) prior brake issues early April 2025 the week of having auto brakes and steering lock up during 45mph drive it was documented as a camera issue no power as if brakes applied while, car has felt when turning like it skips while in a turn during driving all 8 visited on document other 4 not documented system dignostic or dealer service doesn't show issues. Issues have been on going without success other issues possible related or newer miles first reported brake and steering lockup 145 miles most recent 7750.

Wiring harness on pcv valve causes check engine light to come on as soon as it rains or gets wet. Dealer has tried multiple times to fix issue to no avail. The parts are on national back order and they can not get them. Dealer has told me that this is a know issue with this model year Equinox.

I’ve owned this vehicle since new, and I’ve asked the dealership twice as well as contacted gm/onstar customer relations. At speeds above roughly 65 mph, the interior turn signal indicator sound can’t be heard. I end up driving until the “turn signal left on” alert goes off, which is loud enough to notice. Since the sound comes from the audio system, I don’t see any way to change it through settings or aftermarket options. One of the safty issues is on crowded highways other driver attempt to get into my lane thinking I am about to change lanes again.

The vehicle’s high-voltage battery system and propulsion system appear to have failed, causing a complete loss of power while driving. The vehicle is currently at the dealership for inspection, the vehicle completely shut down while I was driving on florida’s turnpike, creating an extremely dangerous situation on a high-speed highway. There was no warning prior to the shutdown, and I am currently pregnant, which made the situation especially traumatic and heightened the risk to both myself and my unborn child, as well as other drivers on the road. The vehicle has been taken to the dealership for inspection. As of now, the problem has not been reproduced, but the shutdown event is confirmed and documented by the dealer during the incident report and intake process. The vehicle is currently at the dealership for inspection. General motors engineers or technical assistance center (tac) may review the vehicle once the dealership reports the incident. No police or insurance representatives have inspected the vehicle for this issue. No warning lamps, messages, or other symptoms appeared prior to the sudden battery drop and complete loss of propulsion. The failure occurred without any prior indication while driving on the highway.

Telematic module diagnosed to fail by the dealer service department. Replacement part is not available after 3 months, and not eta from gm parts department.

The illuminated dashboard, center control console, and headlights suddenly turned off while the vehicle was in motion during a dark night. The blackout lasted approximately 10 seconds and I was unable to see to keep the vehicle on the roadway. After running onto the unpaved shoulder, I was able to fully stop the vehicle without hitting anything. All of the lights came back on and the dashboard showed a message that said "auto shutoff". Then everything returned to normal. This problem hasn't been reported to the dealer yet, but will be discussed during an upcoming service to correct one of the other problems that keep occurring with this vehicle.

Onstar telematics module is defective and keeps draining the battery causing the need for multiple jump starts. The problem has been confirmed by don hewlett Chevrolet Buick on March 5th, 2026 and was told that the part is on backorder and that there is no eta.

The contact owns a 2025 Chevrolet Equinox. The contact stated that the high-voltage system message was displayed. The vehicle was taken to the local dealer, where an unknown diagnostic test and repair were performed on the computer, but the failure recurred. The vehicle was taken to the local dealer again, where the ac receiver was ordered; however, the part ordered was the incorrect part. The dealer informed the contact that the part was on back order. The vehicle was not repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 6,065.

My onstar module is draining my battery. I have to constantly get my car jumped to get to and from. It's a danger to my job as a rideshare driver. I went to the chevy dealership today and they told me that the part I needed to order is on back order. How can a piece like that be on back order. This could potentially mess people's alternators and starters up in their cars.

While driving, a burning odor developed followed by visible smoke entering the passenger cabin from the dashboard/hud area. We pulled the vehicle over and had it towed due to safety concerns. Dealer required dashboard disassembly to investigate potential electrical/fire condition but was unable to replicate the issue.

Am writing again regarding serious safety concerns with my Chevrolet Equinox ev rs. This is my fourth attempt to contact Chevrolet, as my previous emails have not received a response. These issues present a significant safety risk and require immediate attention. The problems I am experiencing include: unintended lane movement: the vehicle shifts into another lane without any steering input from me. Brake response delay: the brakes fail to respond appropriately, causing a delay in stopping the vehicle. Steering wheel vibration: the steering wheel begins to shake after the vehicle exceeds approximately 55 mph. Steering wheel vibration: the steering wheel begins to shake after the vehicle exceeds approximately 55 mph. Due to these issues, I have almost been involved in three separate accidents, which is extremely concerning. These conditions make the vehicle unsafe to operate. I am requesting the following as soon as possible:a formal case number for this safety complaint. Immediate guidance on inspection or repair through an authorized Chevrolet dealership. Confirmation that these safety concerns will be investigated and resolved promptly.

Vehicle telematics module defect across the board that deactivates safety features from onstar in case of an accident. Gps and internet connection lost.

The contact owns a 2025 Chevrolet Equinox. The contact stated that the vehicle failed to start up as needed. The vehicle was towed to the dealer; however, the cause of the failure was not yet determined. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 2,600.

In the Equinox lt, VIN [xxx] , the telemetry module has an issue per the dealership. The vehicle loses power due to the telemetry module issue. The part is on order and as of January 16, 2026. It will take 4 to 6 weeks to arrive. In the mean time I have had to call roadside assistance twice in two weeks, and the vehicle has been jumped 3 times in the past two weeks. However, the vehicle has been to the dealership 4 times. Once prior to the diagnosis, and three times since the diagnosis. The vehicle has approximately 16, 600 miles, and is driven to and from work. The telemetry module is the cause of the over all issue, per the dealership. The battery continues to go dead on vehicle [xxx] , 2025 Chevrolet Equinox. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Just after thanksgiving, my vehicle displayed a “service emergency calling” message. I brought it to the dealership and they documented the concern, referencing gm bulletin pip6077b, but no repairs were performed. On December 30th, while parking, I shifted into reverse and the vehicle would not reverse and instead moved forward. A “service transmission” warning appeared and the vehicle was towed. The dealer cleared the codes and released the vehicle without performing any diagnostics. About two weeks later, when starting the vehicle after work, several warnings appeared, including “service safety restraint system,” “forward collision system unavailable,” and a rear-seat alert despite no passengers. While driving, lane keep assist, lane departure warning, and blind zone steering assist were not functioning. The next morning, the vehicle suffered a complete electrical failure. It would not start, the screens stayed off, and the doors would not lock or unlock. The vehicle was towed again. The dealer replaced the battery, claimed it had simply died, and attempted to return the vehicle to me. I refused because none of the prior warnings were diagnosed, and I was told the codes “erase when the battery is changed. ” after I demanded full electrical and transmission diagnostics, including a parasitic draw test, the dealership informed me the vehicle was unsafe to drive. They stated the onstar/telematics module was draining the battery and the replacement part was backordered with no estimated arrival date. I was told multiple customers are waiting for the same part, which means this is not an isolated event and needs way more attention than it's being given. This defect results in loss of essential safety systems and complete vehicle shutdown, creating a significant safety risk.

The Equinox is detecting objects in the rear camera that are not there and automatically applying the automatic emergency breaking. This is causing the car to completely stop and has now caused me to injury my back due to the force of the stop. There is no warning given that the breaks are being applied. I was backing up at 7 miles an hour and the Equinox just stopped dead and there was absolutely nothing near the car. The car was in for an oil change and they said nothing was wrong with it. This latest incident of 4 now happened today and caused me to almost be hit in the parking lot of my child’s school while backing into a parking spot.

I am on 20 service calls. Mine is currently having onstar issues screens glitching, apple carplay won’t connect, sensors on mirrors are going off nothing beside me, when I hit my breaks it keeps turning my emergency brake on and engine power reduced keeps coming on dash but the dealership is saying gm said my warranty is voided due to a aftermarket part.

2025 Chevrolet Equinox had, on numrous occasions, complete power failure. The vehicle had to be jump started more than once. The vehicle was brought in to the dealership, by the owner, with power failure concerns. The vehicle was towed to the dealership due to complete power failure concerns. The vehicle had brake pedal issue when power failure occurred. Meaning the brake pedal was not able to be pressed. Display signals: erroneous date/time, abs, check engine, vehicle drive mode unavailable your vehicle may need service. Furthermore, on one ocassion a power surge was detected. The vehicle was diagnosed and an advisor stated the telemetry module is going out. However, the part that was replaced in the 2025 Chevrolet Equinox, several weeks later, was actually the telematic control module. The vehicle displays drive mode unavailable your vehicle may need service, even after telematic control module replacement beginning the next day after part replacement. The message displayed by the 2025 Equinox occurs on a daily basis. Issues are October 2025 to present day.

Twice, while driving in falling snow away from home, the front wipers did not work properly when switched to lo or hi. They behaved as if set to intermittent wiping. The intermittent wiper setting worked properly to adjust the wipe interval. But setting to lo or hi did not cause the wipers to go constantly. As far as I could tell, the arm pivot area was clear enough for them to wipe. The problem went away on its own without restarting the car. It happened again a few days later when parked in a driveway.

The vehicle became completely disabled due to a sudden battery drain at approximately 5482 miles. I purchased the car with 2553 on it in may. The vehicle would not start a few times and had to be towed to the dealership on Friday Dec. 26, 2025. The dealer confirmed that the onstar/telematics module is malfunctioning and continuously draining the battery. The defective module is on backorder with no estimated arrival date, leaving the vehicle unusable. They also do not know if they have a loaner for me. This creates a safety risk because the vehicle can become inoperable without warning, potentially stranding the driver. The issue has been reproduced and confirmed by the dealership. Prior to the failure, the onstar system stopped functioning, but no warning lights appeared on the dashboard. My chevy app stopped working 26 days ago as well. I now have a loan payment to make for a car that isn't even working and brand new. Dealership doesn't know a timeframe either.

I bought this vehicle brand new on January 18th 2025 and it has been into the dealership 3 times now for a backup camera malfunction. My rear traffic alert or any of my other safety features when backing up are not working. On several occasions the entire instrument display including my speedometer and everything has completely blacked out.

- the telematics module is bad, resulting in vehicle having no connectivity (gps, entertaintment system, updates) - the car has no other means of hands-free operation for navigation software (no carplay or similar phone projection technology) - gm is unable or unwilling to supply the parts for warranty repair. - it is illegal to use the phone while operating vehicle in my state (florida).