general problems of the 2025 Chevrolet Equinox - part 1

For the second time the service high voltage system warning has came on first time it was updated the dealership said now it’s back on again a/c not working properly.

While operating the vehicle on both interstate highways and local roadways, an intermittent malfunction occurs involving the all-wheel drive (awd) system. The instrument panel displays a warning message stating, “service all-wheel drive system. ” when this warning appears, the vehicle automatically disengages from awd and reverts to two-wheel drive (2wd). Once this occurs, the system does not allow the driver to manually return the vehicle to awd. This issue has occurred on more than three separate occasions. Notably, there have been instances where the warning indicator illuminated immediately upon starting the vehicle, prior to any extended operation. When the malfunction is present, the vehicle exhibits abnormal driving behavior, including a noticeable jerking or hesitation that feels consistent with a transmission-related issue. The failure is unpredictable in nature, with no clear pattern or triggering condition identified. This creates a significant safety concern, particularly when operating the vehicle at highway speeds or in conditions where awd capability may be necessary for proper traction and control. An appointment has been scheduled with an authorized dealership for diagnostic evaluation; however, at the time of this report, the vehicle has not yet been inspected or repaired, and the issue remains unresolved.

On Monday, April 6th, I was turning into a parking lot and the braking system, specifically the anti-lock braking system (abs) and electronic brake control module, appeared to malfunction. While driving, I received a warning indicating the abs was off, and the brake pedal became soft with reduced stopping ability. The check engine light also came on. I had to coast the vehicle to a complete stop. The vehicle is available for inspection upon request. The loss of normal braking function significantly reduced my ability to stop the vehicle safely, increasing the risk of a collision. This created a dangerous situation for myself, passengers, and other drivers on the road. Brake failure at any speed presents a serious safety hazard. I am aware of similar complaints reported for this issue. My vehicle was towed to and inspected by a dealership where it sat overnight before being diagnosed; however, they were unable to reproduce the issue at the time of service. Despite this, the braking failure did occur and remains a safety concern. The service advisor told me to "bring it back if it happens again" and that it "lost communication with the ebcm" which sometimes happens. The vehicle has not yet been inspected by the manufacturer directly, police, or insurance representatives. There were no warning lamps or other symptoms of this problem prior to the failure.

I was driving my car and a "service high voltage battery" message appeared on the screen and a message to reduce charging the car to 68%. The message coincided with the car having no cabin heat and no ability to defrost the windshield. The dealership says that the cabin heat and ac use the same cooling system as the battery and that any failure in the battery cooling system can cause a no heat/ac situation.

On four occasions while operating the vehicle down the roadway the dash screen and infotainment / vehicle information displays all have went dark off and reset causing disruption to vital information. Cruise control stayed active. It is unknown if the advanced safety features failed during the reset.

The navigation system and the one-pedal driving system started malfunctioning. The navigation system began displaying a different location during remote driving, causing it to send me down a street against traffic. This issue has never been resolved and continues unabated. Then, while on the highway, when I needed to slow down, the one-pedal driving system deactivated, causing me to almost collide with another vehicle. This has happened more than three times this month. Gm and Chevrolet just keep saying they'll call me back to resolve the issue, but they never do, and they refuse to fix it.

Braking issues sensors go off when nothing aroung slow backing car engages brakes bad smell like a strong bo persists after cabin an oil fulter changed battery / alternator drain 12-07 2025 to 01-17 2026 in auto shop I was told wainting for part ( onstar ) prior brake issues early April 2025 the week of having auto brakes and steering lock up during 45mph drive it was documented as a camera issue no power as if brakes applied while, car has felt when turning like it skips while in a turn during driving all 8 visited on document other 4 not documented system dignostic or dealer service doesn't show issues. Issues have been on going without success other issues possible related or newer miles first reported brake and steering lockup 145 miles most recent 7750.

Wiring harness on pcv valve causes check engine light to come on as soon as it rains or gets wet. Dealer has tried multiple times to fix issue to no avail. The parts are on national back order and they can not get them. Dealer has told me that this is a know issue with this model year Equinox.

The vehicle’s high-voltage battery system and propulsion system appear to have failed, causing a complete loss of power while driving. The vehicle is currently at the dealership for inspection, the vehicle completely shut down while I was driving on florida’s turnpike, creating an extremely dangerous situation on a high-speed highway. There was no warning prior to the shutdown, and I am currently pregnant, which made the situation especially traumatic and heightened the risk to both myself and my unborn child, as well as other drivers on the road. The vehicle has been taken to the dealership for inspection. As of now, the problem has not been reproduced, but the shutdown event is confirmed and documented by the dealer during the incident report and intake process. The vehicle is currently at the dealership for inspection. General motors engineers or technical assistance center (tac) may review the vehicle once the dealership reports the incident. No police or insurance representatives have inspected the vehicle for this issue. No warning lamps, messages, or other symptoms appeared prior to the sudden battery drop and complete loss of propulsion. The failure occurred without any prior indication while driving on the highway.

The illuminated dashboard, center control console, and headlights suddenly turned off while the vehicle was in motion during a dark night. The blackout lasted approximately 10 seconds and I was unable to see to keep the vehicle on the roadway. After running onto the unpaved shoulder, I was able to fully stop the vehicle without hitting anything. All of the lights came back on and the dashboard showed a message that said "auto shutoff". Then everything returned to normal. This problem hasn't been reported to the dealer yet, but will be discussed during an upcoming service to correct one of the other problems that keep occurring with this vehicle.

Onstar telematics module is defective and keeps draining the battery causing the need for multiple jump starts. The problem has been confirmed by don hewlett Chevrolet Buick on March 5th, 2026 and was told that the part is on backorder and that there is no eta.

The contact owns a 2025 Chevrolet Equinox. The contact stated that the high-voltage system message was displayed. The vehicle was taken to the local dealer, where an unknown diagnostic test and repair were performed on the computer, but the failure recurred. The vehicle was taken to the local dealer again, where the ac receiver was ordered; however, the part ordered was the incorrect part. The dealer informed the contact that the part was on back order. The vehicle was not repaired. The manufacturer was contacted and opened a case. The failure mileage was approximately 6,065.

My onstar module is draining my battery. I have to constantly get my car jumped to get to and from. It's a danger to my job as a rideshare driver. I went to the chevy dealership today and they told me that the part I needed to order is on back order. How can a piece like that be on back order. This could potentially mess people's alternators and starters up in their cars.

While driving, a burning odor developed followed by visible smoke entering the passenger cabin from the dashboard/hud area. We pulled the vehicle over and had it towed due to safety concerns. Dealer required dashboard disassembly to investigate potential electrical/fire condition but was unable to replicate the issue.

Am writing again regarding serious safety concerns with my Chevrolet Equinox ev rs. This is my fourth attempt to contact Chevrolet, as my previous emails have not received a response. These issues present a significant safety risk and require immediate attention. The problems I am experiencing include: unintended lane movement: the vehicle shifts into another lane without any steering input from me. Brake response delay: the brakes fail to respond appropriately, causing a delay in stopping the vehicle. Steering wheel vibration: the steering wheel begins to shake after the vehicle exceeds approximately 55 mph. Steering wheel vibration: the steering wheel begins to shake after the vehicle exceeds approximately 55 mph. Due to these issues, I have almost been involved in three separate accidents, which is extremely concerning. These conditions make the vehicle unsafe to operate. I am requesting the following as soon as possible:a formal case number for this safety complaint. Immediate guidance on inspection or repair through an authorized Chevrolet dealership. Confirmation that these safety concerns will be investigated and resolved promptly.

Vehicle telematics module defect across the board that deactivates safety features from onstar in case of an accident. Gps and internet connection lost.

The contact owns a 2025 Chevrolet Equinox. The contact stated that the vehicle failed to start up as needed. The vehicle was towed to the dealer; however, the cause of the failure was not yet determined. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 2,600.

In the Equinox lt, VIN [xxx] , the telemetry module has an issue per the dealership. The vehicle loses power due to the telemetry module issue. The part is on order and as of January 16, 2026. It will take 4 to 6 weeks to arrive. In the mean time I have had to call roadside assistance twice in two weeks, and the vehicle has been jumped 3 times in the past two weeks. However, the vehicle has been to the dealership 4 times. Once prior to the diagnosis, and three times since the diagnosis. The vehicle has approximately 16, 600 miles, and is driven to and from work. The telemetry module is the cause of the over all issue, per the dealership. The battery continues to go dead on vehicle [xxx] , 2025 Chevrolet Equinox. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Just after thanksgiving, my vehicle displayed a “service emergency calling” message. I brought it to the dealership and they documented the concern, referencing gm bulletin pip6077b, but no repairs were performed. On December 30th, while parking, I shifted into reverse and the vehicle would not reverse and instead moved forward. A “service transmission” warning appeared and the vehicle was towed. The dealer cleared the codes and released the vehicle without performing any diagnostics. About two weeks later, when starting the vehicle after work, several warnings appeared, including “service safety restraint system,” “forward collision system unavailable,” and a rear-seat alert despite no passengers. While driving, lane keep assist, lane departure warning, and blind zone steering assist were not functioning. The next morning, the vehicle suffered a complete electrical failure. It would not start, the screens stayed off, and the doors would not lock or unlock. The vehicle was towed again. The dealer replaced the battery, claimed it had simply died, and attempted to return the vehicle to me. I refused because none of the prior warnings were diagnosed, and I was told the codes “erase when the battery is changed. ” after I demanded full electrical and transmission diagnostics, including a parasitic draw test, the dealership informed me the vehicle was unsafe to drive. They stated the onstar/telematics module was draining the battery and the replacement part was backordered with no estimated arrival date. I was told multiple customers are waiting for the same part, which means this is not an isolated event and needs way more attention than it's being given. This defect results in loss of essential safety systems and complete vehicle shutdown, creating a significant safety risk.

The Equinox is detecting objects in the rear camera that are not there and automatically applying the automatic emergency breaking. This is causing the car to completely stop and has now caused me to injury my back due to the force of the stop. There is no warning given that the breaks are being applied. I was backing up at 7 miles an hour and the Equinox just stopped dead and there was absolutely nothing near the car. The car was in for an oil change and they said nothing was wrong with it. This latest incident of 4 now happened today and caused me to almost be hit in the parking lot of my child’s school while backing into a parking spot.

I am on 20 service calls. Mine is currently having onstar issues screens glitching, apple carplay won’t connect, sensors on mirrors are going off nothing beside me, when I hit my breaks it keeps turning my emergency brake on and engine power reduced keeps coming on dash but the dealership is saying gm said my warranty is voided due to a aftermarket part.

2025 Chevrolet Equinox had, on numrous occasions, complete power failure. The vehicle had to be jump started more than once. The vehicle was brought in to the dealership, by the owner, with power failure concerns. The vehicle was towed to the dealership due to complete power failure concerns. The vehicle had brake pedal issue when power failure occurred. Meaning the brake pedal was not able to be pressed. Display signals: erroneous date/time, abs, check engine, vehicle drive mode unavailable your vehicle may need service. Furthermore, on one ocassion a power surge was detected. The vehicle was diagnosed and an advisor stated the telemetry module is going out. However, the part that was replaced in the 2025 Chevrolet Equinox, several weeks later, was actually the telematic control module. The vehicle displays drive mode unavailable your vehicle may need service, even after telematic control module replacement beginning the next day after part replacement. The message displayed by the 2025 Equinox occurs on a daily basis. Issues are October 2025 to present day.

Twice, while driving in falling snow away from home, the front wipers did not work properly when switched to lo or hi. They behaved as if set to intermittent wiping. The intermittent wiper setting worked properly to adjust the wipe interval. But setting to lo or hi did not cause the wipers to go constantly. As far as I could tell, the arm pivot area was clear enough for them to wipe. The problem went away on its own without restarting the car. It happened again a few days later when parked in a driveway.

The vehicle became completely disabled due to a sudden battery drain at approximately 5482 miles. I purchased the car with 2553 on it in may. The vehicle would not start a few times and had to be towed to the dealership on Friday Dec. 26, 2025. The dealer confirmed that the onstar/telematics module is malfunctioning and continuously draining the battery. The defective module is on backorder with no estimated arrival date, leaving the vehicle unusable. They also do not know if they have a loaner for me. This creates a safety risk because the vehicle can become inoperable without warning, potentially stranding the driver. The issue has been reproduced and confirmed by the dealership. Prior to the failure, the onstar system stopped functioning, but no warning lights appeared on the dashboard. My chevy app stopped working 26 days ago as well. I now have a loan payment to make for a car that isn't even working and brand new. Dealership doesn't know a timeframe either.

I bought this vehicle brand new on January 18th 2025 and it has been into the dealership 3 times now for a backup camera malfunction. My rear traffic alert or any of my other safety features when backing up are not working. On several occasions the entire instrument display including my speedometer and everything has completely blacked out.

- the telematics module is bad, resulting in vehicle having no connectivity (gps, entertaintment system, updates) - the car has no other means of hands-free operation for navigation software (no carplay or similar phone projection technology) - gm is unable or unwilling to supply the parts for warranty repair. - it is illegal to use the phone while operating vehicle in my state (florida).

I purchased a 2025 chevy Equinox ev last year out of the local chevy dealership it is my first brand new vehicle and I’m the only owner, I have only had this vehicle for a few months and it has already showed me significant issues with the electronic components main issues I’ve experienced are: randomly shutting off randomly phantom braking on star capabilities not working no access to wifi or any apps on the touch screen I. E. Maps, music, settings, volume, radio etc. A/c/heating unit not working won’t get cold or hot just blowing air issues with charging (almost left me stranded multiple times) not fast charging issues with my chevy app took the vehicle to the dealership to get looked at they have had it for a week already and have not given me any update except that I will need a new onstar module. The vehicle is not safe to drive and I’m afraid that it will shut off while I’m driving at a higher speed I. E. On the freeway or that it will phantom brake while I’m on the highway which can cause a life threatening injury this vehicle has not been in any accident no warning lights came on except one message that said service emergency calling no warning messages prior to any of these events.

On November 30, 2025, while driving my 2025 chevy Equinox ev LS, the vehicle displayed a “service high voltage system” warning message on the center screen indicating an issue with the vehicle’s high?voltage electrical system and that some driving and/or charging functionality may not be available. The high?voltage battery and related components are still in the vehicle and available for inspection upon request. This fault could cause sudden loss or limitation of driving or charging capability, which may increase the risk of being stranded in traffic or in unsafe locations. Beginning in the first week of November 2025, the mychevrolet app has continuously shown a “lithium?ion battery – schedule service now” alert under diagnostics, even though no corresponding warning appeared in the vehicle until November 30. I presented the in?app lithium?ion battery warning to the Chevrolet dealer earlier in November; they declined to act on it, stated they do not rely on the app, and asked me to reschedule and return later, so the issue has not yet been reproduced or confirmed by a dealer or independent shop. The vehicle has not been inspected by the manufacturer, police, insurance, or others specifically for this high?voltage/battery issue. The only prior symptoms were the persistent lithium?ion battery service notification in the mychevrolet app since early November and, as of November 30, the in?vehicle “service high voltage system” warning message.

My Equinox ev telematics module does not work. Prevents the use of navigation features and onstar navigation features.

I drive 20+ miles each way to work every day. Much of this drive is on highways, and currently the bridge connecting ohio and kentucky is down to three lanes with no berm. On a windy road with low visibility and a steep hill near my home, the car completely lost power and acceleration without any warning. I wasn't able to drive it completely off the road before it came to a stop and due to the loss of power was unable to move into neutral to push it and the hazards would not work. Thank god that this didn't take place on the bridge or with my family in the car. I made the decision to exit the car while it was still on the road and find a safe area in the grass where I could call for help. When I exited the vehicle, it locked me out and the only way to get in was through the driver's side door, which would put me back on the road in traffic and at risk. The electrical failure prevented me from opening the other doors. The car's complete system failure put my safety/life at risk and could jeopardize the lives of others if it wasn't investigated. To make matters worse when the tow truck came via onstar they weren't equipped to move a car stuck in park or drive due to the electronic gear shift so they drug it with the tires locked onto the bed. After several days of testing the electrical system, the dealership found a loose wire and informed me that it had been fixed. I picked up the car and after a mile or so, the check engine light came on. I contacted the dealership to come pick it up and that's where it stands at the moment. My intention was to pass this on to my boys when they start driving, but this experience will alter that plan.

On th, Nov 6 ~1700, the 25 Equinox ev being driven encountered an electric drive failure and brake failure, including friction brakes. This Equinox ev is essentially still brand new with 3900 miles and no accident history. The vehicle was driven off the eb sr 528 exit ramp to narcoossee rd in orlando and driven to the stop light at the wb on ramp. After the light changed and began driving, the vehicle console reported an exception with drive assist. At this time the driver attempted to slow down to take stock of the situation and the vehicle accelerated, at which time the driver took their foot off the brake pedal and attempted to identify a place to take the vehicle off the roadways. Thankfully a stoplight at mccoy rd was green and the driver continued through that light and while attempting to brake, the vehicle accelerated instead. The driver then coasted, maneuvering the vehicle was into the vista palms commercial center. The vehicle, unresponsive to braking, propelled through a stop sign into the kohl's parking lot at which time the driver began looping around the lot until the weight of the vehicle brought the motion down. While the vehicle was stopped, it rotated through warning messages indicating. . Forward collision, brake assist is reduced, steering assist is reduced, then finally service transmission now unable to shift soon. The vehicle was towed by aaa to autonation Chevrolet airport in orlando. Technicians found codes u1610 and u1639, and found k160 connecter unseated. It was reseated and greased. The concern is that this should have been locked and unable to be unseated. Is this an indication of manufacturing problem or operating problem? all braking was dysfunctional. How can we be certain that this was not a one off event?.

Got the Equinox brand new on March 2025. Few weeks later had to take it to service/dealer with backup camera problems and it had to be replaced. It started to have speakers issues due to a very loud humming sound while driving. Also window from drivers side runs slower than the rest of windows. The visibility through front glass is non existent when raining due to the angle. Transmition started slipping and started to have a check engine light pop up and had to take it to service again. . . And finally at the beggining of November had to take it to service due to a sudden battery drain. She wouldnt turn on for no reason. The defective module is on backorder with no estimated arrival date, leaving the vehicle unusable. Its been there for 2 months now. . . They provided a loaner. Everything has been confirmed by dealer. They said that had 3 pages of codes pop up to be fixed.

The vehicle’s display screen intermittently goes black, rendering the rearview camera inoperative. This failure significantly impairs rear visibility and creates a safety hazard while reversing.

The vehicle’s heating system operates intermittently or takes an excessive amount of time to produce heat, reducing cabin visibility and comfort in cold conditions and creating a potential safety concern.

One time (so far) the screen behind the steering wheel that shows the gear and speedometer did not turn on when we started the car. We were able to back the car out of the garage and park it in our driveway. This is a safety concern because we could have driven the car in that condition - without a working speedometer. We are worried that the screen will turn off while we are driving.