general problems of the 2025 Chevrolet Equinox - part 2

When attempting to engage the left turn signal, the lever has to be pushed down several times to "catch or engage" and stay engaged. Frequently it won't stay engaged and turns off before the turn is completed. (the right turn signal works properly). This happens 8 out of 10 times on a consistent basis. The dealer shop supervisor and tech test drove it as well as another brand new lot vehicle and both did the same thing. They said that that's what they all do, and I should push down more firmly, which doesn't help. I'm in my late [xxx] , have driven new gm vehicles for decades and know how to use a turn signal. I have been in the middle of lh turns and the turn signal was not flashing to advise other drivers of my intent to turn. I believe that this is a significant and dangerous safety issue. I bought the vehicle new a little over a year ago and it currently has about 2500 miles on it. I am not sure when this started happening, but I started to notice it at about 1700 miles, 6 months ago when I started driving it regularly in place of my 2024 Chevrolet 1500 pickup. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The vehicle has experienced repeated failures of the integrated telematics system, including loss of gps location accuracy, loss of data connectivity, navigation malfunction, and intermittent failure of voice command and steering wheel controls. On one occasion, the vehicle experienced a complete display blackout while driving, during which both the infotainment screen and digital instrument cluster went entirely black. The condition has occurred repeatedly and persisted despite multiple repair attempts. The vehicle has been out of service for approximately 82 cumulative days for diagnosis and repair of these issues. An authorized Chevrolet dealership ultimately diagnosed a failure of the telematics control module, which was replaced under warranty. Following this repair, the same data connectivity failure recurred and was documented with photo and video evidence. The vehicle was returned to the dealership for further diagnosis. The failure is intermittent and may not be present during every inspection. The telematics system supports navigation, driver information displays, and emergency communication features, including transmission of vehicle location and system data. Loss of gps and connectivity may impair the vehicle’s ability to provide accurate location information during an emergency. The prior display blackout resulted in loss of driver information while the vehicle was in motion. The condition has been reported multiple times to authorized Chevrolet dealerships. Diagnostic procedures and programming were performed, and the telematics module replacement confirms a system-level failure. Recurrence after component replacement indicates the condition has not been permanently resolved. Prior symptoms included loss of gps signal, incorrect location, loss of connectivity, navigation failure, and intermittent driver assistance alerts.

Our onstar control module on our 2025 Equinox started having connectivity issues. It failed to access apps and showed our location 100 miles from where we actually were, and drains the battery. We could not access onstar to correct the issue. It continued to go off and on, until it completely failed. Researching this, hundreds of 2025 Equinox owners are experiencing the same issues. It is an extreme safety hazard as affected control modules would send emergency personnel to an incorrect location in the driver is incapacitated in an accident. The module is constantly on back order for weeks. This needs to be looked at.

My vehicle has been at the dealership for over a month for an issue with the hvac system. The technician and gm engineering support believe the problem is related to a faulty acuator, which requires the entire dash to be removed for repair. (see pictures) this is extremely concerning for a new vehicle with very low mileage. An hvac acuator failure in a brand new car should not occur, and the repair is invasive- involving disassembly of the major interior components. I am worried this will lead to creaks, rattles, or compromised fit and finish afterward, as well as potential damage to electronics, airbags, and trim panels. In addition, this problem appears to be widespread among other 2025 Equinox owners, based on multiple reports in owner forums describing identical hvac noise or clicking problems linked to acuators. Gm has not yet issued a recall or service bulletin addressing it. Given the scope of disassembly required and the frequency of similar reports, this should be reviewed as potential design or component defect affecting vehicle reliability and safety systems (defrosting performance and interior air management).

The vehicle had a fault in its gps and it also had no communication with emergency assistance. This also caused battery problems that generated on two occasions that the vehicle did not start.

The vehicle has ongoing and worsening electronic and safety-related issues. The fuel range and fuel economy fluctuate abnormally and frequently, sometimes even while the vehicle is stopped. The infotainment screen has experienced intermittent black areas/partial blackout while driving, affecting system reliability. Recently, the automatic transmission began hesitating during the initial gears, behaving abnormally and requiring me to reduce speed for the vehicle to respond properly. This occurs consistently. These issues have been reported multiple times to the dealership and gm with no resolution, and communication has stopped. I am concerned the vehicle is unsafe to drive and could fail unexpectedly.

I experienced a brake failure this past weekend in my 2025 Chevrolet Equinox ev lt while descending a dirt/stone road. The moment we started descending, the abs system engaged and did not brake the car adequately. In my opinion, the abs system should not have engaged in this terrain. The abs, would not shut off for our entire descent, which lasted for about two full minutes. During this time, we could not stop the car and were accelerating out of control. We got going far faster than I was comfortable with, and my passenger & I thought we were going to end up crashing. After about a minute of inability to brake properly or stop, we ended up getting a flat tire. The flat tire, combined with the terrain flattening, eventually helped us come to a complete stop. After stopping, the car was also having software issues (infotainment system resetting), and the infotainment system was very hot to the touch, suggesting an electrical or software malfunction tied to the braking system. It was a very scary situation, but my passenger and I were not injured. This failure left me and my passenger completely out of control of the vehicle, with a high risk of collision, rollover, or serious injury. In my opinion, a braking system that does not stop the vehicle when the pedal is fully applied constitutes a critical safety defect. Chevrolet has been contacted, but the dealer refused to treat this as a warranty safety issue so far. The vehicle remains available for inspection.

The onstar module installed originally from manufacturer was faulty, causing electrical issues. This ended up draining the battery unexpectedly. No warning that the battery was low. Only had . 03 volts left when tested at dealership. The onstar button was experiencing issues such as blinking and loss of connection. Onstar support was no help, and the car manufacturer ignored issues as my phones software problem, until new battery was drained and issues persisted while driving. Ultimately this left the onstar not working for weeks leading up to the drained battery which was unsafe in case of accident as well.

Chevy eqev 2025 lease it in may 2025 2. 7k miles with all of these error codes: ece - electrification control processor p1e00 vic - vehicle integration control u2220 vic - vehicle integration control u2221 vic - vehicle integration control u2222 vic - vehicle integration control u2223 vic - vehicle integration control u2224 vic - vehicle integration control u2225 vic - vehicle integration control u2226 vic - vehicle integration control u2227 vic - vehicle integration control u2228 vic - vehicle integration control u2229 this was on Friday 08/01/2025 for the above message today Sunday 08/03/2025 the dealership couldn’t get it right, so I drove it to work. Now, it won’t even start, and the battery was only at 73%. I can’t help but imagine my car stopping in the middle of the road. I would have died. My high-voltage battery isn’t even being recognized by the system. This is a highly safety hazard. If this happens on the highway, I would have been killed. Something is wrong with a less than 3 month old car.

This complaint is to clarify and supplement a previous report. The issues began in August 2025, not September. Initially, the vehicle presented abnormal fuel range fluctuations, including while stationary, as well as intermittent “key missing” warnings while driving and display black spots. These issues were reported to dealerships and gm without resolution. Over time, the condition has progressively worsened, and additional symptoms have developed, including abnormal noises and, more recently, transmission hesitation during the initial gears, requiring me to reduce speed for the vehicle to respond properly. The escalation of these issues over time raises ongoing safety concerns.

Telematics module stopped working out of nowhere and drains my battery to my vehicle. Had to have the vehicle towed to nearby dealship. Huge safety hazard as it is essentially the brains to my computer. App doesn't work without it, battery doesn't work and can't even get inside vehicle with key fob. Please issue recall.

First the window on the driver side wouldn't go down. That was fixed at the dealer. Now the gps system is not working. I am taking it back to the dealer again on Saturday. Tell me why a $500 phone's gps system always works and a $40,000. 00 car can't keep its gps system working? I'm thinking this car is a lemon. I just took possession of it on 1-18-25. It is a 2025 Equinox ev. Also, in the sun, the dashboard reflects on the window and it appears as if one is looking through a screen. It is very distracting and dangerous.

First incident: on uncertain date between 10/10/2024 (vehicle purchase date) and 04/22/2024 (initial service date), on a Sunday, 6:30 a. M. , infotainment and dash display went blank/dark on sawyer county highway b. Recovery within 30 seconds. Dark conditions, operating at recommended speed of 55 mph. Fortunately no surrounding traffic at the time. Issue brought to attention of don johnson motors service department at initial oil/filter/tire rotation on 04/22/2025. Mileage at time was 3287. Second incident: 07/15/2025 at approximately 9:30 a. M. On sawyer county highway n, infotainment and dash display went blank/dark. Recovery within 15-20 seconds. Operating at recommended speed of 55 mph. Fortunately no surrounding traffic at the time. Mileage at time of incident just over 7200. Have not contacted above dealership, but will do so shortly. This defect renders the vehicle out of the driver's control similar to a pilot losing engine power on an aircraft. Checked online to locate possible sources for the problem. Determined this is a known issue.

Onstar telematics unit stopped working with no notification in the infotainment system. The led light remained green in color advising me that the onstar system was working. Hundreds of people reporting the same issue across multiple gm vehicles. My vehicle has been at the dealership for almost two weeks and there is no eta on when the replacement part will be received from gm. This is a known problem component that should have initiated a safety recall. Due to the non operation of the onstar system, we no longer have access to the emergency notification if involved a traffic collision. We also no longer have access to the stolen vehicle tracking system. Nhtsa needs to investigate this issue, especially since gm is taking their time with getting replacement parts to dealerships.

Nhtsa safety complaint (loss of emergency connectivity) subject: 2025 Chevrolet Equinox ev — onstar/telematics failure disables emergency services & automatic crash response; part on national backorder VIN: [xxx] make/model/year: Chevrolet Equinox ev, 2025, rs trim mileage at first occurrence: 4000 date problem first occurred: [xxx] frequency: continuous (services remain unavailable) injuries/crashes: none to date component(s) affected: electrical system — telematics/communication (onstar); emergency calling/sos; crash notification (acr). Description of the safety defect: the vehicle’s onstar/connected services display “services unavailable. ” the dealer diagnosed a failed telematics module. Replacement is on national backorder with no estimated timeframe. While in this condition, emergency services and automatic crash response are disabled—the sos button does not connect, and the vehicle will not automatically contact onstar after a crash. Parts availability (scope/delay): my dealership and multiple gm/Chevrolet and onstar owner forums indicate 3+ month waits for the telematics module with no eta, leaving vehicles without emergency connectivity for extended periods. What has been done so far: dealer confirmed module failure and opened a parts order; advised no eta due to national backorder. Manufacturer has not provided an interim fix or loaner vehicle. Issue remains unresolved as of Aug 11, 2025. Why this is a safety concern: loss of emergency calling and crash notification defeats safety features marketed as critical for post-crash response. Owners cannot rely on the vehicle to summon help after a collision or medical emergency. Requested NHTSA action : track this failure and parts unavailability, assess scope, and determine whether a safety investigation or recall is warranted. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Sunroof is throwing a code that there is an obstruction. Sunroof will not close. Chevrolet could not fix. I was sent home with out any answers and was told they would contact me. That was over a week ago.

Since may 2025, my 2025 Chevrolet Equinox ev has experienced repeated electronic malfunctions with the central display and instrument cluster. The screens have frozen, flickered, and rebooted multiple times while driving. On one occasion at approximately 75 mph, the entire display and instrument panel shut down and did not return for about two minutes. The vehicle continued to respond to steering, brakes, and propulsion, but I was driving completely blind with no speedometer, warnings, or navigation. I slowed down and exited the highway to give myself space and carefully made it home. This was extremely stressful and left me concerned for my safety and my family’s safety. In another incident while stopped at a traffic light, the system froze while music was playing and the vehicle became unresponsive. It only restarted after I shifted into park and restarted the car. The “buckle to drive” safety feature has also failed twice. This feature was enabled, but the vehicle allowed me to shift into drive without the seatbelt engaged. In the most recent case, I drove for about five minutes before the reminder appeared. I have video evidence of this failure. In July 2025, the vehicle lost all connectivity (onstar, gps, and remote functions). This issue was eventually fixed, but I had to drive for several weeks without these features while waiting for a backordered part. The vehicle has been at the dealer since July 14, 2025. Many internal components have already been replaced, and one part is still on backorder. There were no warning lamps or error messages before the failures occurred. I am not confident that these problems have truly been resolved, because if such issues can happen with an extremely new vehicle, it raises serious concerns about what to expect from the long-term reliability and safety under warranty.

The contact owns a 2025 Chevrolet Equinox. The contact stated that the battery failed to continue charging while driving or while parked. Additionally, the door opened independently, the automatic emergency braking system (aeb) failed, and while the brake pedal was depressed, there was a delay before the vehicle stopped. The vehicle was taken to the dealer, but the dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was not available.

Electrically, the time will not stay set at the correct time. Nor will the date. Other issue is there will be a loud roaring sound when driving. This happens frequently, there are no codes that pop up. No, one is sure what the loud roaring is.

On may 8,2025 the lift gate failed and crashed down on my head, vehicle is available for inspection and only a gm inspector has looked at it so far. The dealership told me because I filed a complaint with gm they can't touch it unless directed by gm now. It almost knocked me out, I saw black and was hard to see for at first within a few hours it was a huge goose egg on my head. It put me and my 6yr old at risk as she was with me but luckily in the car already. When approaching my car I used the liftgate remote to open it ahead of time, got my daughter in car and went to put our backpacks in the back when it crashed on my head full force no warning. It was extremely painful and caused a concussion with multiple symptoms. Headaches, painful bump, ear ringing, feeling so hot, major brain fog, forgetfulness, watery eyes, feeling really tired and hard to wake up in the morning. It has been about 3 weeks and the symptoms are mostly gone except bad ear ringing, light sensativity, on and off headaches easily, can't put my hair in ponytail as it hurts still. I still have a small dent in my head. The doc says these lasting concussion symptoms could last for months. I don't understand why this has problem has not been fixed when research shows it has been a problem since 2010. The only other issue I had with the car was my instrument panel going black while I was driving a few weeks prior.

Glaring issue. High voltage battery keeps popping up error.

The contact owns a 2025 Chevrolet Equinox. The contact stated that while attempting to use the vehicle, there was an automatic update alert. The contact's wife's cellphone had alerted her to the update; however, she was unable to access the vehicle for 15 minutes. The contact stated that while attempting to reverse, the transmission failed to respond as needed. The contact stated that the reverse symbol was displayed on the instrument panel, and there was an abnormal clunking sound coming from the vehicle. The local dealer was contacted, and informed the contact that the automatic update was normal. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 999.

Car sensors don’t work as intended. Stay on and continue flashing. While driving on free way sensor shut off and cause vehicle not be able to detect lane or vehicle next to it.

While driving, all my displays which includes speed and car warning indicators, went blank and the red light (collision warning) started flashing as if there was something in front of my car, but my car acted fine. I pulled over and then everything slowly came back on. The car continued to run just fine. It was just both displays went totally black and then the red collision warning lights were flashing. Car never turned off. Never had to restart car. No resets performed. Displays came back on after a short period of time. Interesting, the radio and volume had to be turned back on. Acted as if displays rebooted, but did not affect car mobility.

While driving my 2025 Chevrolet Equinox, both the digital instrument cluster and infotainment screen suddenly turned off without warning. This blackout lasted for several seconds before both systems rebooted and returned to normal. This has happened multiple times and does not seem related to any specific driving condition, speed, or weather. The vehicle itself continues to operate normally during the blackout, but the sudden loss of all visual information — including speed, alerts, and navigation — poses a serious safety risk. No warning lights or error messages appeared before or during the incident. This issue started shortly after receiving an over-the-air software update labeled gm n25-f172ae. The problem has not yet been confirmed or resolved by a dealer, and the vehicle has not been inspected by police or insurance.

Center screen went black and is completely inoperational. Cannot utilize any center screen functions including headlights and rear backup camera. Took vehicle to dealer and they diagnosed as a bad display control unit, which is on backorder.

On two separate occasions, the dash and radio restarted while we were driving. Whole driving down the highway, the speakers stopped working, both screens would go blank and the red pre collision lights would turn on. This causes the inability to see your speedometer or other required information while driving. I am unsure if this affects any other safety equipment from functioning if there was a crash during this timeframe. This lasted for several seconds while the system essentially restarted itself. Once everything turned back on, everything worked as it should. It went into the dealer for the first time it did this and they did a software update to prevent this but it did not apparently fix the issue.

The screen for the radio goes blank and then the dash goes blank this happend a few times randomly but this time it was longer and then it told me there was no key found in car while driving and I was at a light the car in front moved forward and I started and went forward and my car braked unexpectedly I adjusted the gap settings but I don’t believe this should have happened the car seemed far.

1 March, onstar failed while utilizing the gps late at night. Stuck on side of the road until a passersby assisted me. 2 March, took truck to dealership, after 4 days said no issue found. Driving home, same issue persisted. Called dealership, told to bring back, 45 minutes away. Declined because was told no issue found. 6 March, morning truck completely dead. Called dealership and was told to have towed back to dealership. I declined because you didn’t find any issues when it was there. Following morning, 7 March, had truck towed to local dealership. After a week, was told onstar telematics module failed and needs to be replaced. As of today, March 29, the part is on back order.

The contact owns a 2025 Chevrolet Equinox. The contact stated that while reversing, the transmission remained in drive. The contact depressed the shifter to move. The contact stated that the gear shifter was sticking. The vehicle jerked, hesitated, and then stalled. The contact stated that the doors were locking and unlocking without driver input after an update was performed, and the keys became locked inside the vehicle. The service transmission warning light was illuminated. The telematics module, gps, and onstar were not working as designed. The contact stated that the onstar went into red and lost connectivity and was unable to locate the vehicle. The contact was concerned about driving the vehicle. The vehicle was taken to the local dealer, where it was diagnosed, and it was determined after further inspection that the battery was drained due to the telematics module draining the battery. The dealer informed the contact that parts were on back order. The vehicle was not repaired. The manufacturer was contacted and opened a case. The approximate failure mileage was 28,000.

Both the speedometer/digital information center and radio went black while driving. I had no access to either of these for about 5-7 seconds. I had cruise control set at the time, and it did not affect my speed. I heard a “click” after everything went black and after restarting, it was normal. My red indicator above the steering wheel flashed a couple times and the radio came on first, then the speedometer. It would be available for inspection upon request. This put both mine and others’ safety at risk. I had no way to see my speed, cruise setting, or access any of my tools that uses either this or the radio to function. This has not happened again, I have reported the issue to the dealership the next day with no contact back. It has not been inspected, and there were no warning lamps or indication of the problem before it happened.

Wireless charging overheats - causes burns potential phone damage.

Infotainment and main driver information center blank. While driving on highway infotainments screen went blank followed by the main driver information center. Problem only lasted for 2 seconds before screens reappeared.

Was driving down the road with a sudden loss of power to the infotainment system plus dashboard resulting in all black and being unable to see your speed/turn signals. The steering wheel lights suddenly flashed then shut off and won’t turn back on.

After I engage the right turn signal and complete a right turn, it occasionally bounces the turn signal back too hard and then the "soft" (not fully clicked in) and lights up my left signal about three times. This has happened multiple times since we leased it in early September.