Interior Rearview Mirror problems of the 2011 Chevrolet Impala

Purchased 2011 Impala lt/4 door sedan 3 weeks ago. Rear center headrest completely blocks the view of vehicle traveling behind, which prevents you from seeing the car in the rear view mirror. This is a dangerous situation. This also poses a hazard when backing up, due to 90% sight blockage. A recall needs to be issued by gm to remove the center rear headrest from this vehicle. The 2012 model of this vehicle does not have a center headrest. It only has headrests on the left and right, which proves this is an issue they have corrected for the newer model. Something needs to be done to fix this problem in the 2011. I do not feel safe driving this vehicle because of the lack of visbility.

My complaint with this vehicle is visibility caused by the read headrests when using the rear view mirror. Gm built the back seat with 3 large headrests "which cannot be removed" that blocks almost the entire rear window. When driving the car, the most I can see in the rear view mirror is the tops of the car(s) behind me, sometimes not that much. When backing up, you have to look around all three back headrests in order not to hit someone or something. These back seat headrests can be replaced by buying the 2012 Impala headrest components from gm which cost at least $400. 00 just for the 3 parts needed. I feel like gm should be required to replace the back seat headrests due to the hazard posed by the headrests.

Huge rear headrests (3 of them) block nearly 70% of rear visibility and make it impossible to see vehicles directly behind or approaching from behind. Even stopped at a traffic light, the middle headrest blocks the view of any vehicle behind. Changing lanes is incredibly difficult and dangerous, at best, because driver can't see what's directly behind. Tried seat adjustments, outside mirror adjustments, rear view mirror adjustments, and nothing works to improve the rear view. This is an incredibly dangerous situation, which has apparently been addressed in the Impala for 2012; why has Chevrolet not contacted drivers for a safety fix or recalled? I have contacted my dealer and am still waiting for a response. In the meantime, we are hoping no accidents occur as a result of this poor visibility issue. It seems to me that chevy would be concerned about liability, if nothing else. Does anyone know if there are fixes for this, short of sawing off the middle head rest? they can't be adjusted or even folded down with the seat since they're built into the rear window shelf and not the seats. (who the heck came up with this one?) I'm hoping you can help before somebody gets injured or worse. There are many complaints out there about this issue, including those on your site. Please help! thanks.

The contact owns a 2011 Chevrolet Impala. The contact stated the head rest located in the middle of the rear seat was blocking the drivers view when she used the rear view mirror. The manufacturer was notified, but denied any assistance with repairing the vehicle. The dealer was not notified of the failure. The failure mileage was 0 and the current mileage was 10,000. Updated 11/25/11 updated 11/30/11.