Latches/locks/linkage Related Problems of the 2017 Chevrolet Impala

Latches/locks/linkage problem

The contact owns a 2017 Chevrolet Impala. The contact stated that while driving approximately 50 mph a tractor trailer crashed into the front passenger side of the vehicle causing the vehicle to cross two lanes of traffic and collide into a barrier wall. During the crash no air bags deployed. The driver sustained injuries to the back, spine, torso, arms, knees and shoulders which required medical treatment. The vehicle was destroyed. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not determined. The manufacturer and local dealer were notified of the failure. Also, while the keys were inside the vehicle the doors had locked and the contact was unable to enter the vehicle. A locksmith was called to open the doors. The cause of the failure was not determined. The failure mileage was 72,000.