Carrier/rack problems of the 2012 Chevrolet Silverado 1500 - part 1

47 problems related to carrier/rack have been reported for the 2012 Chevrolet Silverado 1500. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2012 Chevrolet Silverado 1500 based on all problems reported for the 2012 Silverado 1500.

1 Carrier/rack problem

Failure Date: 09/15/2021

Dash board of my vehicle has cracked around the area of my air bag. Worried that my air bag will not work properly if ever in an accident. No dash board should crack! either the material's used when made were not as durable as they should be. Truck has been maintained in excellent condition since it was bought from dealership. No inspection, no safety lights on, no warning lights on. As being the original owner and seeing this worries me and my safety. No dashboard should never crack/split.

2 Carrier/rack problem

Failure Date: 03/01/2021

The dashboard on my 2012 chevy Silverado 1500 is cracked in two places. The crack next to the passenger side airbag has been there since I bought the vehicle but the crack in the middle of the dashboard just appeared from normal city street and highway driving. I am concerned it could be a problem if I am involved in an accident.

3 Carrier/rack problem

Failure Date: 08/26/2020

Dash is cracked where the airbag is located and in the driver's line of sight.

4 Carrier/rack problem

Failure Date: 04/06/2020

Dash is cracking.

5 Carrier/rack problem

Failure Date: 03/31/2020

My dash board is cracked in serval places !!.

6 Carrier/rack problem

Failure Date: 01/15/2020

Dash board cracks have occurred at approximately 75k miles at the corner of passenger airbag and over instrument cluster. These are fairly common for a multi-year group of gm vehicles and was involved in a now dismissed class action suit. It may/may not eventually affect the instrument cluster, and may/may not affect passenger airbag deployment. It may/may not result in further injury if dash comes apart in accident. Cost to replace at local dealer is approximately $800 for parts and labor. Not covered by original manufacturer warranty due to mileage or comprehensive extended warranty currently in force. Planning to replace but not happy about it. Gm should have recalled or offer to at least split costs.

7 Carrier/rack problem

Failure Date: 01/09/2020

My dash started a small crack by the passenger airbag. It's a very common issue between 07-13 gm trucks and suvs. They seem to randomly crack I had mine crack overnight. It makes a horrible vibration sound while driving it's kind off annoying to drive now.

8 Carrier/rack problem

Failure Date: 01/01/2019

Dashboard cracked at passenger airbag area when truck had less than 25,000. Chevrolet replaced it under warranty. At about 100,000 the dashboard cracked in the same exact location. Concerned that because of the location of the crack it may effect the passenger airbag. Everyone I know with this truck in the 2011 - 2012 models has the same exact crack in the same exact location.

9 Carrier/rack problem

Failure Date: 06/01/2018

Dashboard crack above passenger airbag.

10 Carrier/rack problem

Failure Date: 02/22/2018

Dashboard cracked from passenger airbag to front edge of panel. Vehicle stationary and not running when crack occurred.

11 Carrier/rack problem

Failure Date: 02/01/2018

I have a crack in my dashboard just above the airbag. This is not due to heat or sun this happened during the winter in alaska.

12 Carrier/rack problem

Failure Date: 10/02/2017

Dash is cracked with sharp edges close to the defroster vents and next to the passenger side air bag. Cracked on its own, no accident. Truck is very well taken care of.

13 Carrier/rack problem

Failure Date: 09/30/2017

Dash started with 2 initial cracks one at the passenger air bag and the other at the base of the driver side instrument panel closer to the window. As time went on the crack of the driver side progressively got worse to the point now it has traveled to end of the panel above the steering wheel and another crack has developed now at the other end of the air bag.

14 Carrier/rack problem

Failure Date: 09/27/2017

Cracked dash.

15 Carrier/rack problem

Failure Date: 08/04/2017

Cracked dashboard at passenger airbag causing a potential airbag deployment issue. I noticed this while cleaning said dashboard. No items were ever stored on the dashboard. Dealership quotes $1250 to repair same.

16 Carrier/rack problem

Failure Date: 07/01/2017

The dash is cracked.

17 Carrier/rack problem

Failure Date: 05/01/2017

Dash is cracked in many places. Vehicle has 113k miles was bought that way in may of 17 with dash cracked at 104k miles.

18 Carrier/rack problem

Failure Date: 03/24/2017

I heard a vibration noise coming from my dashboard for of my instrument panel. Further investigation revealed that the dashboard was cracking from the forward end running aft toward the steering wheel. I research this problem on the internet and learned this may be a safety concern if the air bag is inflated. I heard the vibration while driving. When I stopped I noticed the cracking problem.

19 Carrier/rack problem

Failure Date: 02/16/2017

The silverado dash melts and cracks. On their site there is a statement that the cracks can break loose and cause injuries but the recall was discontinued. The passenger seat leaks fuel and they refused to correct that. Vehicles are very noisy, we have to talk loud or turn the radio up to hear. I motion and stationary. Purchased new in 2012. These are known issues and the dealer and the company's headquarters stated they are known issues but there are not any recalls and would not replace or give any discount in fixing the defects. I have talked to the headquarters down to the local dealers and no resolution.

20 Carrier/rack problem

Failure Date: 01/05/2017

Stabilitrac light, traction control and also cracked dash board right by passenger airbag. Dash cracked 2 weeks after I bought truck.

21 Carrier/rack problem

Failure Date: 12/06/2016

Few cracks on dashboard worried about one crack above the passenger air back I did call gm nothting happen.

22 Carrier/rack problem

Failure Date: 12/05/2016

Dash is cracking all over near airbag 3gcpcse02cg139623.

23 Carrier/rack problem

Failure Date: 11/01/2016

Dashboard has developed cracks in certain areas, including around the passenger airbag, and the middle section is flimsy and able to be pulled up or pushed down.

24 Carrier/rack problem

Failure Date: 11/01/2016

Dash cracked above the instrument panel and left corner of the passenger airbag. Vehicle was stationary and when I came out I noticed the crack in the dash.

25 Carrier/rack problem

Failure Date: 10/15/2016

I went out to my truck on 10/15/2016 to notice a crack in my dashboard between the airbag and the vent. Since then I have made several calls to starting with the dealership I bought my truck from. I explained to them what was going on to only be told there was nothing they can do under the factory warranty. I can however pay out of my pocket for a new dashboard installed. Now I find this aggravating as this is not something I did nor was the vehicle involved in an accident. It has simply been sitting in my driveway!!! I then called a body shop to see if there was anything they can do, it was then I was informed that this is a common issue for chevy and that this crack will continue to spider out and eventually spread!!!!! they can fix it but unless I replace the whole dashboard they will not warranty it!!!! but again I would have to pay for this out of my pocket. I then researched online to see if exactly how many cases there are out there involving dashboard cracks, come to find out there was a lawsuit against chevy for this exact reason. If chevy has this many complaints and is aware of the dashboard cracking why aren't they trying to fix the problem and offer a resolution! this concerns me as this is near the airbag, could this cause harm to the driver or the passengers if the airbag were to deploy???????????.

26 Carrier/rack problem

Failure Date: 10/01/2016

My 2012 1500 silverado's, dash has cracked on both the driver and passenger side, purchased late 2012 only 40 k miles, no accidents or reasons for cracks other than faulty material use for dash.

27 Carrier/rack problem

Failure Date: 09/24/2016

Dash cracked behind instrument panel at approximately 60,000 miles. Concerned about shrapnel should air bags deploy. . . . This is a common problem from 2007-2013.

28 Carrier/rack problem

Failure Date: 08/18/2016

Dash has cracked in multiple places around air bags.

29 Carrier/rack problem

Failure Date: 07/13/2016

Went out to my truck this morning and low and behold, there was a 4" crack in the dash that was not there last night. It starts at the left front corner of the airbag and goes toward the windshield. There is a small piece of black plastic sticking out of the crack. Now I wonder if someone touches it, the air bag will inflate. Is this safe or not?.

30 Carrier/rack problem

Failure Date: 07/05/2016

Woke up this morning, got in my 2012 silverado, and noticed a very large crack in the dash over the instrument cluster. After a quick search, I can see this is a very frequent problem.

31 Carrier/rack problem

Failure Date: 06/08/2016

Our dashboard cracked at the top left side of the passenger airbag. It is a real safety concern for us. We were driving down the interstate. We have never used armor all on the dashboard.

32 Carrier/rack problem

Failure Date: 06/01/2016

The dash is cracking and chevy shared that it cost 1500 to replace so they will allow me to pay $600 and they will pay the rest. The truck has 44600 miles I have not replace the tires or brakes yet it is parked under a tree most of the time there is no reason that this should happen.

33 Carrier/rack problem

Failure Date: 05/15/2016

Cracking dashboard.

34 Carrier/rack problem

Failure Date: 05/05/2016

Dash cracked at right upper corner by passenger airbag which could possibly rip air bag upon deployment.

35 Carrier/rack problem

Failure Date: 05/01/2016

Cracked dash occurred within the last month. The first is around the passenger side front airbag and the second is just to the left middle of the dash top. See photos. Concerned about loose plastic breaking and propelling if the airbag deploys in an accident. We bought the vehicle last year and it was fine. The cracks began within the last month. 5/13/2016.


Other Equipment related problems of the 2012 Chevrolet Silverado 1500


Safety Ratings of Silverado 1500 Cars
Silverado 1500 Service Bulletins
Silverado 1500 Safety Recalls
Silverado 1500 Defect Investigations