Defroster/defogger/hvac System problems of the 2014 Chevrolet Silverado 1500

The contact owns a 2014 Chevrolet Silverado 1500. The contact stated while driving 35 mph, the cabin became foggy, and the contact noticed that there was smoke coming from between the sliding window and the rear passenger's side window. The contact pulled over to the side of the road and turned off the vehicle. The contact then heard an abnormal gunshot like sound coming from the rear passenger's side window. The contact noticed that the rear passenger's side window had sustained a spider web crack, and the shattered glass was falling gradually. The contact was able to drive to residence, and the contact had not driven the vehicle since the failure. The contact stated that the defroster was engaged during the failure. The dealer was notified of the failure, and the vehicle would soon be towed to the dealer to be diagnosed. The vehicle was not yet diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not included in an unknown recall. The contact was referred to the NHTSA hotline for assistance. The failure mileage was approximately 83,000.

The contact owns a 2014 Chevrolet Silverado 1500. The contact stated when the vehicle was started, the defroster was activated; however, the defroster failed to function as intended. The contact became aware that there was smoke inside the vehicle before hearing a loud sound and the rear glass then fractured. In addition, the contact's minor grandson was seated in the rear seat of the vehicle. The vehicle was taken to the dealer; however, the cause of the failure was not determined. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact was informed of an unknown recall however, the VIN was not included in the recall. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA hotline to report the failure. The failure mileage was approximately 108,000.

The contact owns a 2014 Chevrolet Silverado 1500. The contact stated that after starting the vehicle and activating the rear defroster, he observed smoke coming from the rear defroster and filling the interior of the vehicle with smoke. After a visual inspection, the contact stated that the rear defroster appeared to be hot, after which the rear window shattered. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that the rear defroster had experienced an electrical short, resulting in a thermal event. The vehicle was not repaired. After investigating the failure, the contact related the failure to customer satisfaction program: n192265660. The manufacturer was not notified of the failure. The failure mileage was 138,000.

The contact owns a 2014 Chevrolet Silverado 1500. The contact stated while the vehicle was parked, the contact started the vehicle with the key fob. The contact stated there was an electrical burning wiring odor, before the rear window shattered. The dealer was contacted and stated that the vehicle was previously repaired under an unknown recall. No additional assistance was provided. The manufacturer was contacted and referred the contact to the dealer for assistance. The failure mileage was 41,000.