Mechanical Accessory Scissor/screw/bottle Jack/lift Stand problems of the 2022 Chevrolet Silverado 1500

The contact owns a 2022 Chevrolet Silverado 1500. The contact stated while attempting to changing a flat tire with the vehicle jacked up using the factory installed jack (part number 84617950), the vehicle rolled forward off the jack onto the ground. No one was injured. The vehicle was taken to the dealer, and the contact was informed that the jack had not been placed on a flat surface, causing the vehicle to roll forward onto the ground. The jack was exchanged; however, the replacement jack was also defective. The contact went to a second dealer and attempted to exchange the defective jack, but the replacement jack was also defective. The manufacturer was contacted and notified of the failure, and the contact was informed to speak with a representative at the dealer for assistance; no additional assistance was offered. The failure mileage was 27,000.