Table 1 shows one common wheel related problems of the 2018 Chevrolet Silverado 2500.
| Problem Category | Number of Problems |
|---|---|
| Wheel problems |
Description of safety defect: I purchased this 2018 Chevrolet Silverado 2500hd from carvana. Within 14 days of vehicle delivery, an authorized, in-network warranty repair facility (monro) diagnosed a critical safety defect in the steering linkage, identifying failed outer tie rod ends and a failed pitman arm. Carvana’s warranty administrator, silverrock (claim c102648992), acknowledged the structural steering failure by approving the pitman arm and idler arm replacement but explicitly denied the required tie rod ends, claiming "no failure. " the vehicle has since been released back to me with the failed tie rod ends still installed. On this heavy-duty truck, the steering linkage has now deteriorated to a catastrophic failure point. With the truck parked on the ground, there is severe, excessive manual play allowing the front wheel to be physically shaken left-to-right by hand. The vehicle cannot be aligned, is structurally compromised, and is completely unsafe to operate on public roads due to the imminent risk of a total loss of steering control. Carvana and silverrock delivered an unsafe vehicle that failed its structural inspection points, and subsequently refused to complete the safety-critical repair required under their mandatory 100-day limited warranty window, forcing a dangerous, heavy-duty vehicle back onto public roads.