Structure Problems of Chevrolet Silverado 3500

The contact owns a 2024 Chevrolet Silverado 3500. The contact stated while driving at approximately 60 mph, the front driver's side and passenger's side wheels shuddered when the vehicle drove over a pothole or an object in the roadway. No warning light was illuminated. The contact researched and was made aware of technical service bulletin number: pit6154a; however, the vehicle was not included. The vehicle was taken back to the residence. A dealer was contacted however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline to report the failure. The failure mileage was approximately 13,000.

The complaint is against reading truck body, llc regarding safety concerns left unresolved and property damage incurred because of the recall remedy work (NHTSA campaign number 18e-021) performed on my 2017 Silverado 3500hd crew cab service truck by reading truck body, llc. In may 2020, I was notified by reading truck body, llc of a safety recall specific to the aluminum service body on my truck. Following the initial remedy “patch” work done by the company, I was shocked to discover damages to the rear crossmember and compromising cracks in the welding of the body, as well as to the integrity and functionality of the wiring harnesses on my vehicle. Despite assurances that these damages would be addressed, I have been met with delays, unresponsiveness, and ultimately a subpar replacement body that does not meet the quality and craftsmanship of the original. The replacement body not only fails to match the size and finish of the original, but also poses serious safety risks due to missing bolts, faulty wiring harnesses, and overall poor construction. Despite my repeated attempts to seek resolution through the company’s recall and warranty departments, I have been met with dismissive treatment, unfounded accusations, and a refusal to address the issues at hand. This has not only caused financial loss and property damage but has also taken a toll on my emotional well-being and business operations. As a concerned customer, I am requesting your support to hold reading truck body, llc accountable for their actions in this complaint and fully remedy the recall. To do so, I request they replace the service body with one of equal quality, size, and finish as my original. Proper powder coating and meticulous craftsmanship are essential to restoring the value and integrity of my vehicle. I urge you to help rectify these issues promptly and help me ensure reading truck body, llc addresses the safety concerns outlined in my complaint. Supporting documentation attached.

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Dt:the contact stated while driving 60 to 75 mph the rear window was down and there was a roaring noise. This noise was severe enough to hurt the consumer ears. The dealership was contacted ,and they stated this was normal for this type of vehicle. This happened every time the vehicle was driven and the rear window was down. There was also a vibration inside of the vehicle. Updated 01/04/06.

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