Front Seat Belt Retractor problems of the 2007 Chevrolet Suburban

-the contact owns a 2007 Chevrolet Suburban. The contact stated that the rear driver and passenger seat belt retractor mechanisms prevents the webbing to be extracted when worn by an occupant. This condition results in tight fitting and the inability to move. The vehicle was taken to an authorized dealer for inspection in which the technician concluded that the failure was a normal characteristic of the vehicle. The failure mileage was 0. The current mileage was 27,000. The vehicle identification number was unavailable.