Carrier/rack problems of the 2012 Chevrolet Suburban

We received an important safety recall to replace the airbag inflator (NHTSA recall number 21v051). After taking our vehicle to the dealer, we were told that if we want the recall then we have to pay to replace our dashboard (over $1,000). The dashboard has a crack which is a common and well-known defect of gm Chevrolet trucks from 07-14, but it is not part of the airbag recall. And now, gm hides behind a so-called "cosmetic" issue in our dashboard to avoid compliance with the recall. Gm is not acting in good faith to remedy the defective airbag in our vehicle. We feel very unnerved to drive a vehicle with a bad airbag that gm refuses to fix without great expense. Others are likely facing the same issue for this recall.

Transmission failure< 150,000 miles!! well maintained. Left us stranded on off ramp I-78. !!! cracked dash electrical problem. Check engine light.

The dash is cracked on the both windshield-edge corners of the passenger-side airbag cover and broken over the driver-side instrument cluster. The driver-side breakage has spread from the windshield inside edge to up and over the instrument cluster. It has been glued and patched but has continued to disintegrate and is now completely broken. This vehicle has been driven on road and highway. The dash has been cracking and breaking over a period of 5 years.

Several crackes have appeared in the top section of dashboard.

Cracked dashboard.

Dashboard started cracking.

Went to buy a new Suburban, found a good used one without the cracked dash. Well within 2 months we now have a crack in our dash. Were told this is a common problem and was told $1500 to fix this issue. I find it unacceptable that chevy would not take care of such a major issue with their vehicles. How are there tons of other brand vehicles without this issue? always have a sunshade on the vehicle and was it once a week. I now want to trade this for something that doesn't have such a problem. Crack looks like it could interfere with the airbag operation. Or send shards of plastic when airbag is deployed. It happened parked in our garage over night.

Cracking dashboard needs replacement, I have replaced our cracking dashboard and would like to receive some type of compensation for my expense. This is an issue that is ongoing with all of these types of vehicles.

While driving on the highway I hear a pop and notice a piece missing out of my dash above the airbag and then begin to notice the crack in the dashboard run across the dash to the drivers side. I have noticed other complaints about gm dashboard and believe this is a safety hazard due to the crack being at the airbag and running all the way across the dashboard. If the airbag deployed it could send half of the dashboard into the front seats of the vehicle.

A crack formed above the instrument console and over the top right corner of the passanger airbag on the dash. This is a serious concern if the airbag goes off there will be plastic flying all over the place. I see a history of hundrads of complaints over this exact issue.

About 6 months ago, I noticed a crack in the dashboard at the top left corner of the passenger airbag. A few days later, a small crack appeared on the driver's side over the instrument cluster. Within just a few days, that small crack grew approximately 6 inches and is now on the hump over the cluster.

The dashboard on this vehicle has cracked. The crack started behind the steering column and is now cracked over the passenger side airbag. Should there be an accident, and the airbag deploys, the possibility of injury from the dashboard is significant. This is a defect in manufacting, and should be repaired at expense of gm.

2012 chevy Suburban dashboard suddenly cracked at the passenger side airbag. This a serious safety issue and needs to be fixed.

Cracked front dash. On the morning of November 11th, got into vehicle and the dash was cracked.

Two large cracks in the dash. One over the drivers side instrument panel the other next to the passengers side air bag.

2012 Chevrolet Suburban, dash board cracking around passenger airbag, dash rattles and vibrates while driving, cracks appearing without apparent cause all around the passenger air bag, I am concerned that if the air bag deploys the dashboard will become fragmented and launch plastic shrapnel into the face of the front passenger and driver, in my view this is a highly dangerous situation where the dashboard can cause serious injury and potential disability and potentially blind the front seat passenger and driver. Gm needs to address this issue as soon as possible as there re literally thousands of gm vehicles all with the same related problem of cracking dashboards.

There is a crack in passenger side of the front dashboard immediately adjacent to the airbag compartment. Upon airbag deployment, this will be a jagged projectile in the car.

My 2012 Suburban which I bought new in 2013 with 100 miles, after 3 years starting getting cracks in the dash. A month after the 3 year warranty expired. The passenger side crack runs from the air vent to the airbag door and now my service air bag light stays on. A larger crack (6+inches) has appeared on the drivers side running from the vent to the top of the steering column, if I continues the dash will completely separate in half exposing electronics, etc.

Front dashboard is cracking around instrumental panel and around drivers side airbags.

Cracked dashboard above the instrument cluster and around the passenger side airbag.

Dash cracking - multiple places.

Purchased in 2014, four separate cracks have appeared in the dash board, two on driver side and two on the passenger sides. The larges crack is on the driver's side, directly about the speedometer and the other is at the edge of the driver's side windshield . The passenger side cracks is where the airbag is installed.

Cracked dashboard. . . . . . . . I have contacted gm about this issue. I have researched to find out that this is not an isolated problem. There are literally thousands of customers with this issue. The issue is even in the same place as well. Gm has declined to replace my dashboard or even declined assist me in any form with the replacement of my dashboard.

The dashboard on the passenger side next to the airbag has cracked and appears to be separating. This defect in the dashboard is directly in contact with the airbag deployment location for the front passenger.

Dashboard has slowly started cracking. Car is garage kept and not driven in extreme conditions to warrant such distress on the dashboard.

The top dash board in front of driver seat and the passenger seat has cracked and I have read the it could possible affect the airbag. The crack on the driver side is about 12 inches and the passenger side is about 6 inches. The vehicle was park at my house when I notices these cracks.

Dashboard has cracked. Vehicle was stationary. I'm concerned that in the event of an accident, sharp plastic pieces could be dangerous.

The front has a large crack which is getting worse every day. Causing the dash to rattle constantly event at slow speeds.

The dash of my vehicle cracked when it was only 3 years old and now the crack is even larger.

My dash on my 2012 Suburban started cracking over the passenger airbag a little over a year ago. Within the past month I have noticed 2 more cracks in my dash, one behind my steering wheel on the left side of the dash and the other is to the right of the steering wheel on the dash. I have called the local dealership and questioned if a recall has been issued for this defect since there are hundreds to thousands of other people with the same issue. I don't feel that we should be responsible for replacing the dash board cover and shelling out over $900. Especially when Chevrolet is aware that multiple models are having the same exact issue. It's clearly a defect. .

Dashboard has cracked in multiple places and I'm concerned this may affect safety features such as airbags. Also have the same issue (but much worse) in my Chevrolet avalanche. These dashboards are cheap and flimsy.

Severe dashboard crack and failure. Probable hazard during airbag deployment.

Crackeddash car is parked with sunshade; first crack at air bag appeared within a year of purchase (was on dealer lot with no sunshade for a year - purchased March 2013) housed in garage; second crack at air bag appeared shortly after that. It was just noticed (not sure how long it had been there) the large crack at the instrument panel hump on dash board. My dash has separated in the middle from the front panel along the glass. It now vibrates and is loose. I fear if I am in a wreak and the airbag deploys shards of dash will be thrown into the air at a force to cause damage not only to front passenger & driver but to the second and third row passengers. I have had 2 previous gm vehicles (tahoe & Suburban) and never had the bad quality this 2012 has had. I have also had to replace both front door exterior handles and the interior ones are broken and need to be replaced.