Table 1 shows one common electrical system related problems of the 2025 Chevrolet Suburban.
| Problem Category | Number of Problems |
|---|---|
| Electrical System problems |
2025 Chevrolet Suburban high country. Vehicle is parked in my garage. Went out in the am and the engine only cranks, will not start. Called on star for roadside assistance. Sent a tow truck, the vehicle could not be towed due to the electronic transmission. There is no way for an owner to place the transmission in neutral. Vehicle is stuck in my garage. Gm customer service referred me back to roadside assistance who for the second time stated that they could not help me. This is a serious issue. The fact that the transmission can not be shifted into neutral unless the engine is running is a very serious safety concern. Called gm helpline a second time. They said that I should call for a tow on my own. Waiting for the selling dealer to call me back. Vehicle is currently stuck in my garage and gm does not care.
My rear passenger door flys open while driving. It happens during very cold weather. It also will not latch when trying to shut it after getting off the road and trying to shut it. My daughter has been in the seat next to the door each time and it has happened multiple times. Betten Chevrolet has tried to fix it twice and it is currently in their shop. This is totally unsafe!.
The complete infoentertainment system went out within one week of purchase and has been in the dealership possession since. The dealer’s service department tried to perform updates on the system after the radio went out and it caused the whole dash to go completely black and they haven’t been able to get it to turn back on. The vehicle has been in the shop for 8 weeks now and no estimate when I’ll receive the vehicle back. Since the dash is black you can not see the speedometer, gas gauges, etc and it is not safe to drive without it having fully working electronic components. The dealer is next going to try and replace the radio but that part is back order indefinitely.
Main display, driver display, and hud froze while driving. Speedometer froze as well. Main display goes back while the driver display freezes. No blinkers worked. This happened 3x throughout the day. Only way to reset is unhooking the battery.
Onstar module factory defaults/malfunctioning - power button don’t turn on so there’s no internet connection. This effect all the safety features in the car. Please recall. There has been numerous incidents reported online to this particular default.