Instrument Cluster/panel Problems of Chevrolet Trax

The contact owns a 2025 Chevrolet Trax. The contact stated while driving 75 mph, the instrument panel and cluster became inoperable. The vehicle was taken to the dealer, where the failure could not be duplicated; however, the failure recurred, and the navigation system and other infotainment system functions engaged independently. The vehicle was taken back to the dealer, where an unknown wiring cable was replaced; however, the failure persisted. The vehicle was taken back to the dealer, where the contact was informed that an unknown wiring cable needed to be replaced, and the part was ordered. The vehicle was not repaired. The dealer denied vehicle rental assistance. The contact stated that the failure had been recurring intermittently. The manufacturer was not notified of the failure. The failure mileage was unknown.

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The contact owns a 2024 Chevrolet Trax. The contact stated while driving at an undisclosed speed, the instrument cluster failed to function as intended. The contact stated that the instrument cluster displayed a black screen. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact stated that the instrument cluster software was updated in 2023 under an unknown recall repair. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA hotline to report the failure. The failure mileage was approximately 37,357.

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The contact owns a 2020 Chevrolet Trax. The contact stated that the instrument panel would suddenly blackout for approximately 15 - 25 minutes before returning to normal operation. The failure occurred intermittently while driving or the vehicle was idling. The dealer was contacted but the vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 88,000.

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The contact owns a 2019 Chevrolet Trax. The contact stated when starting the vehicle she observed that the speedometer/odometer was not visible. The contact stated that that there was no warning light. The contact stated that the failure was intermittent but was recurring. The contact had taken the vehicle to a local dealer, where the failure was not duplicated. The contact stated that the dealer had replaced her 12v battery. The vehicle was repaired. The manufacturer was informed of the failure. The failure mileage was approximately 84,500.

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The contact owns a 2020 Chevrolet Trax. The contact stated that while operating the vehicle, the instrument cluster display screen intermittently malfunctioned, displaying either a black or snowy screen. During the failure, the driver was unable the view the speedometer and the gear selector information. The vehicle was taken to the local dealer on several occasions, but the cause of the failure was not yet determined. The manufacturer was not yet contacted regarding the failure. The failure mileage was 30,000.

The contact owns a 2018 Chevrolet Trax. The contact stated that the infotainment system was intermittently inoperable; however, the infotainment system and the instrument cluster had become inoperable. There was no warning light illuminated. The vehicle was taken to the dealer, where the contact was informed that the repair was not covered under warranty or a recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 36,645.

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