Front Seat Head Restraint problems of the 2013 Chrysler 200 - part 1

The contact owns a 2013 Chrysler 200. The contact stated that upon entering the vehicle and closing the front driver's side door, the driver's side front seat headrest deployed inadvertently with the vehicle turned off. The dealer was notified of the failure and informed the contact that there would be a charge for the headrest replacement. The vehicle was not diagnosed or repaired due to the cost. The manufacturer was not contacted. The failure mileage was approximately 108,000.

The contact's fiancé owns a 2013 Chrysler 200. The contact stated that while the vehicle was parked and turned off, his fiancé heard a loud explosion coming from the vehicle. The contact's fiancé looked inside the vehicle and discovered that the front passenger's side headrest had exploded and separated. The front passenger's side headrest air bag had deployed. The vehicle was taken to the dealer, where it was determined that the front passenger's side headrest needed to be replaced. The contact was informed that the repair was not covered under warranty. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact related the failure to technical service bulletin: 23-027-20 (active head restraint x84 warranty extension); however, the vehicle was not covered under the TSB. The failure mileage was approximately 84,000.

The contact owns a 2013 Chrysler 200. The contact stated the vehicle was parked at a walmart, upon entering the vehicle, the contact noticed the front passenger’s side headrest had inadvertently deployed. The contact took the vehicle to an independent mechanic and the contact was informed that the failure was associated with NHTSA campaign number: 13v282000 (electrical system, air bags). The vehicle was not repaired. The contact called the local dealer and was informed that the previous owner had the recall repair performed March 12, 2013. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was 57,429.

The headrest of my seat popped out while driving and forcefully hit the back of my head. The occurrence was random and happened dangerously while driving on a city street. Luckily I wasn't severely harmed in the process however I do imagine that a driver can potentially be harmed severely within this occurrence. I felt as if I was punched in the back of my head with brute force.

Tl the contact owns a 2013 Chrysler 200. The contact stated that his wife parked the vehicle while playing tennis, upon return, the driver side headrest had deployed. The contact took the vehicle to schumacher Chrysler Dodge Jeep ram of delray (2102 s. Federal hwy a, delray beach, FL 33483) where he was informed that the parts were not yet available to repair the vehicle. The contact made an appointment at the same dealer and had the vehicle repaired for the failure. The manufacturer had not been notified of the failure. The failure mileage was 39,220.

Tl the contact owns a 2013 Chrysler 200. The contact stated that the driver's side head rest deployed while the vehicle was parked, without warning. The contact was sitting in the driver's side seat however, no injuries were sustained. The vehicle was taken to autonation Chrysler Dodge Jeep ram katy (21777 katy fwy, katy, TX 77450) to be diagnosed however, the test was not completed due to the diagnostic fee. The manufacturer was not notified of the failure. The failure mileage was 153,890.

I was driving on the highway and the passenger side safety headrest spontaneously deployed. There was no impact to the vehicle which would cause this. After inspection of the headrest I noticed broken pieces of plastic in the mechanism.

Driver 1 parked car in garage after 2 hour drive. Driver 2 entered car about 20 minutes later and found driver headrest had exploded in car. Headrest was raised several inches higher. The padded portion was pushed forward several inches and was separated into 2 pieces exposing interior of headrest exposed. Resetting online steps failed - broken plastic piece exposed. Dealer repair estimate is pending. Vehicle not safe to drive without working safety devices. Afraid passenger side will do the same. My car was not recalled to fix this issue in 2017. Why? thankfully we weren't in the car when this thing went off.

The contact stated that while sitting in her mothers 2013 Chrysler 200. The contact stated that while parking in a parking lot, the contact was seated in the front passenger side when the headrest deployed without an impact. As a result, the contact was injured to the back of her head causing a concussion and whiplash. The contact sought medical attention at a hospital. The contact called dave dennis Chrysler Jeep Dodge ram, 4232 colonel glenn hwy, dayton, OH 45431, and informed them of the failure and was quoted with a fee for the repair. The vehicle was not taken to a dealer and was not repaired. The manufacturer was not made aware of the failure. The failure was approximately 100,000. The VIN was not available.

The active head rest deployed. The car was parked almost a month ago in perfect condition, I came out to start the car and before starting the car I noticed it was deployed. The car was in no accident and was sitting in the driveway of my home. Upon inspection the plastic that holds the rod broke inside the active head rest. This is a major safety issue and deployed for no reason. It is highly concerning that the head rest could go off at any minute due to the poor design and quality of the headrest. The car was stationary and turned off.

The car was stationary at a red light on a city street, then randomly the passenger headrest air bag deployed. The headrest exploded on the back of the passengers head and neck. The driver headrest air bag and all other air bag/ safety features appear to be intact and did not deploy.

While driving the vehicle on a city street the drivers side headrest deployed without warning or external force from a collision, and forcefully hit me in the back of the head.

Tl the contact owns a 2013 Chrysler 200. The contact stated that after entering the vehicle, he became aware that the headrest was in a lower position than originally positioned. The contact called the lawley Chrysler Dodge Jeep ram located at 1901 az-92, sierra vista, az 85635, (520) 458-8000) and was informed that the vehicle was not subjected to a recall. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 84,000.

The passenger side active headrest restraint (ahr) deployed despite the car being parked and unoccupied. The headrest was poorly manufactured as a plastic piece inside the headrest cracked and therefore jolted forward the headrest on it's own. The car was otherwise in good condition but the faulty headrest presents a major safety hazard as it could deploy while driving down the road or could have caused neck/head trauma if a passenger had been in the car.

My Chrysler 200's headrest "safety feature" exploded into the back of my head as the vehicle was stationary. This was enough force to stun and concuss me, I am concerned this will happen while the vehicle is moving causing a deadly accident.

The headrest on drivers side has deployed twice in 7 yrs without an accident involved.

Tl the contact owns a 2013 Chrysler 200. The contact stated that while stationary with the engine idling, the front passenger side headrest impact unit deployed independently. The vehicle was not involved in a crash. No injuries were reported. The cause of the failure was not determined. The local dealer arrigo Dodge located at (2250 state rd. 7, margate FL. 33063) was notified of the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 85,000.

Headrest popped out while driving.

While sitting in my car in a parking lot, with the engine running and the car in park, the driver headrest popped open and struck the back of my head.

Driver seat headrest deployed while driving on smooth highway surface at 70mph making a large noise and hitting hard the back of driver's head. There were no lights or indication of problems on the dash board. After I examined the headrest the plastic holding the metal bar had deteriorated so that the bar could not be placed back in its original spot, and the bar was found in the clamp below. The clamp was still locked. The headrest could not be reset since the plastic was broken. The headrest in this vehicle has had 3 recalls for not deploying in an accident and all have been serviced on this vehicle. This vehicle has never been in an accident and has had no reason to deploy. The force when deploying can cause neck or head injuries to the occupant and therefore this is a safety hazard. The company would not cover replacement and the total cost to replace the headrest and install came to $730. After discounted with a coupon for 12%.

At approximately 3:10pm on 8/29/19, the car was on and in park with the ac turned on, as my son in law was placing his 33-month baby in the car seat, located behind the drivers seat. My son in law sat down in the driver seat and was pulling his feet into the vehicle when he heard a loud blast and felt the seat headrest explode against his neck and back. He states he may have blacked out for an undetermined time. Although he was disoriented, he then turned around in the seat to check on his son, who was crying. He noted that the headrest was split apart. No notation of any dust or particles were noted. He then drove the vehicle home and parked it in the driveway at our home. My son in law had bad headaches that night, so I encouraged him to go to the emergency room to be checked. The er physician felt that he did have a concussion and gave him instructions on care post-concussion. Chrysler is sending a technician to check the car. I have signed an agreement that allows them to review the orc (occupant restraint controller) and the edr (event data record) and to share this information with the NHTSA. This car was purchased in may or June 2016 from carmax in austin texas and has been in for all recalls since that time. There is one recent recall that has not been completed due to waiting for texan Chrysler/Dodge to get the part and call me. Please let me know if any further information is needed from me. I am very concerned that this could have caused a collision or worse and injured my family. Patricia burns rangel 21315 hubbard run drive porter, TX 77365 713-254-4268 prangel0328@hotmail. Com.

"takata recall" my front passenger headrest opened up and can not be put back together. I came out to get in and it was open. Took it to dealer and they said it would cost over $400. 00 to replace. The car was setting still.

On August 20th I noticed the headrest on the front passenger seat had deployed. The headrest mechanism deployed while the vehicle was parked. I noticed several small pieces of black plastic on the front passenger seat. Upon examining the headrest, I saw that the plastic which was supposed to hold a spring mechanism had failed. The active head restraint was allegedly fixed during an earlier Chrysler recall, as there were issues with the arh not deploying. It now appears that the fix may be calibrated too sensitive and the ahr deploys with no trigger event. My Chrysler 200 had 51,000 miles when this occurred; it is still cover by a platinum service contract although the dealer is balking at allowing the repair under warranty. The defective headrest is still installed in the car. I am contacting Chrysler to make the needed repairs as well.

Driver's head restraint was activated without cause. Dealer replacement costs $390. 00, not including service and installation charges. Vehicle was parked in an area outside a meeting place and there is no visible damage.

I was a front seat passanger in a Chrysler 200 2013. We were on a city street going approximatley 35mph. The passenger side headrest deployed without warning causing a violent jolt and injuries to myself. There was nothing that would have caused it to deploy. The road was smooth. . No pot holes. Nothing hit the car. Speed was not a factor. Weather was not a factor. It was sudden,loud and abrupt.

While sitting in the parked vehicle at a gas station, the headrest pop open banging my head against the back of the headrest causing my head to hurt for hours. Unfortunately, I've been unable to fix this problem on my own.

My vehicle was parked and the driver's side headrest popped out. Took it to the dealer and was advised that it couldn't be reset. Now it just hurts my neck when driving.

Tl the contact owns a 2013 Chrysler 200. The contact stated that the active headrest on the front passenger side deployed without warning. There were no injuries. The dealer and manufacturer were not made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 70,000.

I was driving down a city street at a speed of 25 mph and my head restraint deployed. I was extremely startled by this. Please be careful because this is extremely dangerous. This incident left me sore in the back of the head. I'm not sure what caused the head rest to deploy.

The contact owns a 2013 Chrysler 200. While the contact's wife was driving unknown speeds, the driver's side headrest exploded without warning or impact. There were no warning indicators illuminated. The driver sustained head injuries, which did not require medical attention. The vehicle was taken to the local dealer (mac haik Chrysler Dodge Jeep ram, 95395 I-55 north jackson, ms 39206, 601-208-0144) where the contact was informed that the driver's side headrest needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and did not assist. The failure mileage was approximately 60,000.

Tl- the contact owns a 2013 Chrysler 200. The contact stated that the passenger headrest deployed. The contact also mentioned that the driver headrest was about to deploy as well. The vehicle was taken to douglas Jeep Chrysler Dodge ram 2382 s tamiami trail, venice, FL 34293 (941) 484-8300 where the contact was infromed that the clip was broken and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 52,723. Dr.

Tl- the contact owns a 2013 Chrysler 200. The contact stated while driving, the passenger side headrest deploy. No warning lights illuminated during the failure. The dealer was not contacted about the failure. The vehicle was not repaired. The manufacturer. Was not notified of the failure. The failure mileage was 110,000. Hk.

Tl the contact owns a 2013 Chrysler 200. While driving 65 mph, the driver's side headrest deployed unintentionally. There were no injuries. The vehicle was taken to ganley Chrysler Dodge Jeep ram (310 broadway Ave, bedford, OH 44146, (440) 232-2121) to be repaired per NHTSA campaign number: 13v282000 (electrical system, air bags) prior to the failure. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. The manufacturer was not made aware of the failure. The failure mileage was 114,766.

I parked in my driveway. When I exited the vehicle I heard a loud noise and say the driver headrest pop up and split apart disclosing the internal mechanism. I was fortunate not to be driving when this occurred. I have found at least 16 complaints concerning this problem on the internet and I'm amazed that there has not been a recall. I fear that the passenger headrest will pop and injure my passenger.

The contact owns a 2013 Chrysler 200. The contact stated that after entering the vehicle, he noticed that the front passenger’s side headrest had deployed without impact. No warning lights were illuminated. The vehicle was taken to a local dealer and serviced under NHTSA campaign number: 17v640000 (seats, air bags). The vehicle was repaired; however, the contact stated that when he entered the vehicle, the failure reoccurred with the driver's side headrest. The vehicle was taken back to the dealer, and the contact was informed that the warranty had expired. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 70,000.