Body problems of the 2017 Chrysler Pacifica - part 1

Description of incident: on February 15, 2026, my 2017 Chrysler Pacifica hybrid experienced three distinct and severe safety system failures involving the electrical system, power seats, and the power sliding door. Power sliding door sensor failure: while my minor son was entering the vehicle, the power sliding door closed on his leg. The pinch sensor failed to detect the obstruction and did not reverse. This resulted in physical bruising and marks on the limb (photographic evidence maintained). Unintended passenger seat motion: while the vehicle was stationary, the front passenger power seat moved forward to its maximum limit without user input. I was seated in the chair at the time and was pinned against the dashboard before I could intervene. Electrical shock: my minor daughter received a perceptible electric shock upon touching the exterior door-handle button to open the sliding door. Components involved: electrical system seats (power) sliding door (power) injuries: yes (soft tissue bruising/marks to minor’s leg). Risk to safety: had the driver's seat moved forward without input while the vehicle was in motion, this absolutely could result in loss of control of the vehicle and an accident. Had the sliding side door continued to close on my son's leg, it could have caused severe injury. Had the electrical shock been worse, it could have resulted in burn or injury. The vehicle is available for inspection. It has not yet been inspected by the manufacturer, police, or insurance. The issues have not repeated at this point, although the vehicle was not used the last 12 days. I do not have confidence in its electrical components. There were no warning lamps, messages, or other indications of any problem with the vehicle.

2017 Chrysler Pacifica minivan right passenger door fell off and out at the back when my wife was opening the door manually in NJ 20 degree temp - - almost injuring my wife. The back end corner of the door fell to the ground when both the top support and middle support came completely out of their tracks. The door is still attached front bottom. The door is very heavy and could have cause severe injury if rear corner landed on a foot or a child. It also shattered the glass corner and track behind the door throwing shards of broken sharp pieces over the floor as shown in pics.

Sliding doors open when you open either front door.

Numerous issues: 1. Multiple misfire codes, check engine 2. Loss of coolant, no indication of leaks 3. Faulty thermostat. Loss of a/c and heat 4. Bottom of both sliding door panels corroded, with paint loss 5. Uconnect system malfunctioned, not working at all **repairs have costs thousands already. And based on the other complaints, probably much, much more. Something is obviously wrong here, but Chrysler is not doing much about it unfortunately.

Passenger sliding door fell off.

Driver side sliding door fell off onto my wife causing window to break and was hanging by just a cable on bottom track.

The auto opening passenger side door was only opening half way and stopping. Aware that there might be a component that prevented proper function we stopped the door by using electric eye and opened the door manually. This worked fine. We were traveling when this issue started. When we returned home I was unloading the van. It opened half way and started to close. I stood in the door to get it to stop closing. When it stopped I took the handle so I could close the door this action triggered the motor. The door finished opening and fell off. I caught it. I was by myself and had no children with me. I had groceries near by that I used to prop the door. I was then able to assess the situation. There are two small rollers that run under the back window. They are hooked to a hing that folds and unfolds when door opens and closes. When the door malfunctioned the door fell out of the back window track and fell toward me. I am a strong adult and was able to catch the door. It twisted off the bottom too. After trying to get the door back on the body of the car I gave up and called an auto body shop. They were unable to come out at that time the temp was -8 degrees. I looked at the working door on the drivers side. I was able to get the rollers back in the track enough to get the car into the shed. I packed the door with towels and rugs to keep it on the car. The next day the auto body shop staff came out. It took two men to get the rollers back into the track. If they would not have been able to get it on the track I would have had to have it towed into the dealership. 20 miles away. I am glad I was at home. I am glad I did not have children in the car. I am glad I was able to catch the door. The next morning body shop staff closed the double latched door and push it into the latches without triggering the motor that opened and shut the door. I drove it to the shop, they ran diagnostics. The top and middle roller hinges were broken.

This week was the second time our van lost both low beam headlights at the same time while driving at night. Both times the dealership wanted over $500 to replace them. Our drive train will catch while driving. We took our van in for this problem and were told by the dealership that "its just the way the transmission is made" when we bought the vehicle it was two years old and had rust spots on the hood. We had it repaired. Now, two years later the same rust bubbles are starting to appear on the hood.

The driver-side rear sliding door is not closed securely and it reopened while closing without any other button access and obstacles on the door. But seems like it was fixed with an ecu software update. I have a problem with that and it was fixed with a repair visit last week. That means it was a known issue, but I must pay the repair cost. I have a short video clip to show the problem and my dealership was able to reproduce same symptom while they doing a diagnosis.

Was at my house and opened my door like normal. Door fell off the rear hinge and stayed connected on the front, but with the door now open. The van won't drive because the parking brake will just keep turning on.

Today I could not get my fuel door to open. This is frequent and I’ve had it replaced once already. Today I in frustration accidentally popped off the door to the fuel tank and had to go to a dealership to even get it open and get fuel. Then I get home and I try to open the sliding door and it fell off. It was still connected on the track on the bottom. I looked it up and this seems to be a frequent complaint not just mine.

The driver’s side passenger door was opened but then failed to close. That is when the sliding door completely broke away from its track & shattered the back window. The door almost injured me & could have seriously injured my younger daughter who was in the vehicle when this failure occurred. Upon looking at the damage afterwards there is significant rust to the components. No warning indicators where on & it will be brought to Monday 7/11/22 to a Chrysler dealership.

After running my van through the car wash we found water leaking into the left rear interior through the roof. We took the vehicle to the dealer and they showed us the left rear seam under the roof trim was not completely sealed and had a hole in it. The seam sealer from the factory is painted in color and we had to pay to have our roof resealed due to factory defect. This could be safety related in nature due to exhaust gases from the tail pipe flowing back into the unsealed vehicle.

The contact owns a 2017 Chrysler Pacifica. The contact stated that the vehicle was leaking oil. The contact took the vehicle to the a certified mechanic who diagnosed that the oil filter housing was fractured and leaking. The oil filter needed to be replaced however they were on back order and could not be replaced. The manufacturer was not made aware of the issue. The approximate failure mileage was 57,000.

I have twin boys, I let them out of their car seats after returning from daycare. I took bags in my house and returned to find my door off the upper track and hanging from the lower attachment causing much stress to the bracket and and scratching my exterior paint. From the door opening and closing so many time off the track. This occurred after my son said he hit that button on the door a few times. This door could of easily fallen off or hurt one of my sons. Very scary! also I found numerous other Pacifica forums that say the side windows have broken on there vehicles after this same type of event has happened. I am very concerned, this is my daily driver for all 3 of my sons who are all under 4yrs old. This heavy door could of caused serious damage to one of my sons. Please help me resolve this problem. Also now I have scratches on my paint from the door going back a forth which is visible from the outside.

The rear passenger door opens on its own. Several times I have returned to my car and found the rear door opened. After researching it, this is a know problem by Chrysler and they never recalled the vehicle. Thanks god I did not have my car or any valuables stolen. . Read more...

This car was bought used in 2020. It had less than 15000 miles on it at that time and was still under original warrantee. I took it to a Chrysler dealership for some minor repairs which they resolved. I informed them that there was a rapid acceleration issue which they couldn't resolve. For the last year it has continued. It only happens at low speeds an is definitely not a pedal issue I recently happened while pulling into a handicap spot and I hit a pole. It was fortunate that it wasn't a crosswalk or some on could have been seriously injured.

My 2017 Chrysler Pacifica limited passenger sliding door fell off today. Van was stationary. My kids opened the door with the automatic open button on outside door handle. The door opened and then the kids got in the van and pushed the interior close button and the door got jammed. Then my wife tried to move it and couldn't get it to open all the way or close. She then realized a part was sitting on the ground and had fallen off. This is when I got called to look at the van. Luckily, the door didn't fall to the ground and instead fell off its track on the bottom hinge that powers the door back and forth. The part that fell off is the bracket to hold the door up and keep it attached close to the track that sits right on the rear bottom of the sliding door opening on the body of the van. Very odd piece to fall off because two bolts hold it on and can only be removed by taking the door trim piece all the way off. It is in a hard to reach place that a user error cannot likely cause.

My van has 54,000 miles it's not very old and the transmission is skipping (up shifting, down shifting, and highway driving) I keep taking it to the dealer ship they keep running updates on it and it's still skipping. The van has a very rough idle (keeps feeling like it's going to turn off while it's in park) something is wrong with it and the deal ship thinks it's okay. Well it's not. The front hood has bubbles in the paint and it's still a new vehicle how am I to think I will be owning this van for atleast 10 more years and it's becoming rusted already.

The van lost control on its own and would not allow me to break whatsoever, until I got into a very dangerous accident. I was told by fiat Chrysler automobiles that there was nothing wrong with the car, but there certainly was something wrong with the breaks. There was no issue with my driving, nor was there any issue with the weather. I am a seasoned driver of over 20+ years, and the weather the day of the accident was completely sunny and it was bright daylight outside. I was driving straight ahead on a residential neighborhood street. This should be looked into, especially considering the vast number of similar complaints regarding breaks and vehicle safety for this type of car.

When taking off from a stop and begin to accelerates it like it goes to neutral the engine's been revs and then shifts back into gear can cause a really hard jarred in the car all happens in about a second it has done it roughly 20 or so times in the 4 months we've owned it and the and when breaking and accelerating you can hear a clicking in the front of driver tire area and the back sliding doors will not always shut it takes multiple attempts what the electric motors sometimes you have to manually shut the doors.

The van was parked and the back glass shattered by itself. I was just sitting in the van and boom, glass shattered.

Bubbling of paint on the front edge of hood - entire width of hood. Appears like it is rusting underneath the paint.

Popping / creaking noise coming from left and right b-pillars when vehicle accelerates from a stop. Possible body flexing noise.

Passenger left door has severe grinding sound, also fails to close sometimes. Right hand passenger door hinge was replaced in September 2019.

Tl-the contact owns a 2017 Chrysler Pacifica. The contact stated that the door push button, failed to open the door from the inside. The vehicle was not taken to a dealer or an independent mechanic for a diagnostic testing. The vehicle was not repaired. In addition, the contact stated after the serviced of recall. The vehicle failed to start and the steering wheel was difficult to turn and all warning indicator lights illuminated and unlluminated then stop. The failure recurred twice. The vehicle was previously serviced under NHTSA campaign number: 19v348000 (electrical system). The contact stated on another occasion while driving, the steering wheel seized, a warning indicator illuminated, indicating park and start engine. The engine failed to start. The contact stated that the vehicle was left at the side of the road and was later towed to lone star Chrysler Dodge Jeep ram dealer, (8811 interstate 35 access rd, san antonio, TX 78211, (210) 828-1515) where a multiple inspection was completed. The contact stated that she was not aware of what was the diagnostic failure. The vehicle was not repaired. The manufacturer was notified of the failure and provided a case number: 63275357. The approximate failure mileage was 22,500. Aw.

The pacifiaca will stall on you iin the middle of traffic while your driving it which can cause a seriously bad accident. And when it do this then it take off which can cause you to hurt someone as well. Very unsafe I've taken it in do the dealership where I purchase it they said it was recall this the 4x I taken it in for the same thing. Now the rear doors from time to time will open. As of today I only have can use one rear door the other door do ot open at all. I'm terrify of drivng this van. I've have spoken too several other owners who's also going throught the same thing will someone please look into the pacficia more closely thisnis a death trap.

While the car was parked the auto door button failed to close the sliding driver's side door. When manually trying to close the sliding door the door fell off the vehicle smashing the rear window.

First the drivers side front strut is making noise already has been to dealer for it still doing same thing. Hatch doesn't open all the time, passenger sliding door making noise both issues taking to dealer still not right and making noise, drivers side sliding door just closed. While driving car car will just not go at all dealer did software on it and it's still doing same thing. Dealer had my car for well over a week for it to be doing the same thing have another appointment Monday 12/10/18 . I hate this car wish I kept my other one.

I was involved in a injury causing accident in my 2017 Chrysler Pacifica. My van was struck on the driver side front quarter panel and sustained significant damage there. There was no front impact. My front airbag and side airbag did not deploy. I was in motion and so was the other vehicle which was a f150. I do not know the speed of the other vehicle but my speed was about 15. Why wouldn't my airbag deploy?.

Doors of vehicle pop back open after they close almost every time, and up to 3 times. On one occasion the door closed pn its own almost injuring my daughter. Doors have randomely opened hours after they have been latched and locked on 3 occasions.

I was stopped at a stop sign, and when I tried accelerating the vehicle wouldn't move, it has just shut off, when I tried turning it back on, after putting it in park it wouldn't turn on. Luckily someone helped me push it out the way, and after waiting 10 minutes, the vehicle just started back up normally.

An accident to front right side of the car involved when a person turned left in front of us. Severe damage to vehicle. Passenger suffered eight fractured bones. The air bags did not deploy. Fractured sternum, four fractured ribs and three fractured bones in left foot. Vehicle in motion going through intersection at about 35 mph.

I was on my way to my son's doctor appointment, pulled into the hospital/clinic parking lot, parked my vehicle and turned it off. I heard a pop after I turned it off and when I stepped outside, I smelled smoke. Dark smoke was coming up both sides of the hood so I got my son out of his car seat, ran away from the vehicle and called 911. In a matter of minutes the front of the vehicle was in flames. The fire department was quick on the scene and put out the fire, but it was gas so it took some time to put out. Vehicle is total loss. I contacted Chrysler and they have not called me. An inspector they hired has and is looking at the vehicle this week.

Tl- the contact owns a 2017 Chrysler Pacifica. The contact stated that the plastic covering on the door latch was too thick and without any sensor, causing the latch to tighten when an object touched the lock even as the door was locked. The contact stated that a child's finger was crushed when the child touched the plastic while the door was locked. There was no warning. The vehicle was taken to the island Chrysler Dodge Jeep ram dealer (718-408-8968, located at 1239 hylan blvd, staten island, NY 10305) where the technician stated that the vehicle operated as designed. However, when the contact put a straw on the piece of plastic, on the locked door, the plastic crushed the straw. The technician kept the vehicle for further investigation. The failure was not diagnosed. The manufacturer was not made aware of the failure. The failure mileage was approximately 8,400. Fe.