Table 1 shows one common wheel related problems of the 2020 Chrysler Pacifica.
| Problem Category | Number of Problems |
|---|---|
| Wheel problems |
On October 7, 2024, my vehicle was serviced at coastal Chrysler Dodge Jeep ram for a front-end rubbing/scrubbing noise that increased with speed. The dealer diagnosed both front hub assemblies as failed and replaced both front hub assemblies. I was charged a total of $2184. 41 for the repairs, including parts and labor. In less than two years, I again experienced significant front-end noise and safety concerns. On may 19, 2026, because I urgently needed the vehicle and was unable to obtain a timely appointment with the dealership, I took the vehicle to a well-regarded independent repair facility, koala automotive repair llc. Their findings were extremely concerning. The mechanic documented that: the front wheel bearing was completely worn out. The axle had ripped due to contact with the strut assembly. Bolts on the hub bearing assembly were “very loose” and reportedly “finger loose” the vehicle owner stated that the hubs had recently been replaced by the dealership the independent mechanic further advised that the components replaced in October 2024 should still have been under dealer warranty, and that the second repair involved the same components and directly related failures. I am deeply concerned that: components replaced by the dealer failed again prematurely; the loose hub bearing assembly bolts may indicate improper installation or insufficient torque procedures during the prior dealer repair; and the subsequent failure created additional damage to the cv axle and related front-end components. This situation caused: significant unexpected repair expenses: I had to spend a total of $1,932. 71 for the second repair. Loss of use of the vehicle. Safety concerns for myself and my passengers. Additiona.
The vehicle is unsafe to operate and presents an immediate highway safety risk. Shortly after purchase, the vehicle experienced multiple safety-related failures. Headlights were inoperable from the time of delivery, requiring use of high beams at night to see the roadway. This created visibility and traffic safety issues from day one. Within the first month of ownership, the vehicle required towing. The vehicle is a hybrid and could not be shifted into neutral, yet it was dragged with the wheels locked during towing rather than transported on a flatbed. This caused damage to multiple systems. Following the tow, all four tires developed visible bulges consistent with being dragged while immobilized, creating a significant risk of tire blowout at highway speeds. Steering and alignment became unstable, with grinding noises and loss of predictable control. The hybrid underbody shielding was also damaged, leaving components exposed. These conditions have persisted despite repeated notice to the seller and service administrator. A repair facility has confirmed the vehicle is not safe for long-distance or highway travel. The vehicle must regularly be driven at interstate speeds, and continued operation poses a serious risk of crash or injury. The vehicle remains in service only due to lack of alternatives, despite known safety defects affecting steering, lighting, and tires.
Ice buildup in the fender well to the tire which effects turning and steering. It happened all last winter and twice this year.