Front Seat Head Restraint Problems of Chrysler Pacifica

I just purchased a new 2020 Pacifica and discovered it has fixed second row seat headrests. The user's manual that came with my van shows illustrations of the headrests with arrows pointing to the headrest's adjustment buttons are but those buttons do not exist in my van. There are also written instructions on how to adjust or remove the headrests but I cannot do that because of the missing buttons. The dealership verified that the headrests are fixed. The fixed headrests mean that my forward-facing carseats (that use the seatbelt to secure them) do not fit properly (see attached pictures) and therefor are unsafe. The base of the carseat sits squarely on the van's seat but only the top edge of the back of the carseat makes contact with the van seat, at the middle of the headrest. There is a 1-4 inch gap between the back of the carseat and the van seat. Since the headrest is not adjustable there is no other position option. This single line of contact makes the carseat unstable and unsafe, not matter how tightly the seatbelt is pulled.

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Chrysler refuses to acknowledge or help with finding carseats that fit forward facing in their middle row captains stow and go seats due to the extreme tilt their second row headrests have which are non removable in the second row of the van. Hence most people are unknowingly installing their carseats incorrectly braced against the headrests or have them pushing the carseat headrest forward which almost all car sear manufactures do not allow. This is a safety issue for so many children and even going to cpsts may not help as it basically forces the consumer to buy new seats which they may not be able to afford so they likely will not and will continue using the unsafe car seat.

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