Power Train Problems of Chrysler Pacifica Hybrid

The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated while reversing into a parking space at approximately 2 mph, the service transmission warning light illuminated, and the transmission shift knob was flashing. The contact stated that the vehicle had ceased to move. The contact stated that the parking brake light was illuminated. The contact attempted to turn off the vehicle, but the vehicle failed to shut off. The contact attempted to shift between reverse and drive; however, the vehicle failed to respond. The contact stated that the vehicle finally shut off. The contact had the vehicle towed to a dealer; however, the vehicle was not yet diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 45,000.

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The contact owns a 2022 Chrysler Pacifica Hybrid. The contact stated that while driving at undisclosed speeds, the transmission unexpectedly downshifted, with the image of a turtle displayed, and the message "vehicle speed may be limited" was displayed. The contact pulled over and waited for several minutes before restarting the vehicle. The vehicle was taken to two dealers to be diagnosed; however, the contact was not provided the diagnostic results by the dealers. The vehicle was not repaired. Upon investigation, the contact discovered NHTSA action number: pe22008 (power train); for which an investigation was launched by the NHTSA to address the failure. The manufacturer was notified of the failure and the contact was provided a case number. The failure mileage was approximately 37,000.

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The contact owns a 2023 Chrysler Pacifica Hybrid. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as indented. The contact drove the vehicle to the shoulder of the roadway. In addition, the check engine and low battery warning lights were illuminated. The contact stated that the vehicle eventually shut off. The vehicle was started and driven to the nearest independent mechanic. The vehicle was towed to the dealer; however, the vehicle had not yet been diagnosed. In addition, the contact stated that the vehicle was previously serviced at the dealer due to the failure; however, the dealer was unable to duplicate the failure. The manufacturer was not made aware of the failure. The failure mileage was approximately 8,500.

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The contact owns a 2022 Chrysler Pacifica Hybrid. The contact stated while driving 10 mph, the drivers’ side rear door opened unexpectedly. The contact’s daughter had to grasp and hold the door until the contact was able to pull over the vehicle to the side of the road. Additionally, the contact stated that the vehicle started to drift and noticed a failure with the transmission. No warning lights were illuminated. The contact stated that the transmission was previously repaired by the dealer, but the failure persisted. The dealer was contacted but a diagnostic test was not performed. The manufacturer was notified of the failure from the dealer and a case was opened. The failure mileage was approximately 23,756.

The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated that while starting the vehicle, several unknown warning lights were illuminated. Additionally, the rotatory gear shift dial was unmovable, and the vehicle failed to turn off when depressing the push to start button. The contact stated that he was able to turn off the vehicle after 3-4 minutes. The contact stated that upon restarting the vehicle, the vehicle operated as needed. The contact stated that the failure occurred on four occasions. The vehicle was taken to the dealer, where it was diagnosed that the power inverter module needed to be replaced; however, the part was not available. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 30,000.

The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated while entering a parking lot, the vehicle lost motive power and stalled with the check engine warning light illuminated. Additionally, the message to shift to park and turn off vehicle was displayed. After several attempts to restart the vehicle, the contact was able to restart the vehicle. The vehicle was taken to a dealer to be diagnosed, but no failure was found. The manufacturer was contacted, and a case was filed. The failure mileage was 35,194.

The contact was an insurance agent who was filing a complaint on behalf of her client, who leased a 2022 Chrysler Pacifica Hybrid from enterprise rental car. The contact stated that while her client was driving 62 mph, the engine seized, and the vehicle lost motive power. The client pulled over to the side of the road. The vehicle was towed to an unknown location and was not yet diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. Upon investigation, the client was made aware of NHTSA campaign number: 23v010000 (electrical system, hybrid propulsion system) associated with the VIN. The failure mileage was approximately 33,449.

The most recent occurrence- of many- where the vehicle not operating as it was shifted to/ not staying on/or turning off when the ignition button is pressed is as follows. In a (flat) parking lot the van was parked and turned off> the brake was pressed> the ignition button was pressed to turn the van to 'on' and the word 'run' was illuminated- it was running in full electric mode with a battery of ~85% > the shift knob was turned from p to r> the van was reversed out of a parking spot > the brake was pressed and the shift knob was spun to d > the brake was released as the steering wheel was turned to pivot out of the parking lot however the car continued in reverse. At this point I started filming to 'catch' this problem on film since similar reported issues are always 'non duplicate-able' at the dealership. The ignition button showed 'run', the "d" above the shifting knob was blinking blue, there was an orange 'check engine' light type icon showing on the main screen where the message "shift to p to start" was also showing. I had to press on the brake, shift to p, and turn off the car, then turn on the car in order to have the car be able to drive in a forward motion. While this was in a quiet parking lot me sitting in the middle of a lane was not a problem, and thankfully I was not close to the next car while I was reversing since upon shifting to 'd' I continued backwards towards a row of cars. However, I live on a busy street and often have to reverse out onto a 4 lane road where it is imperative that the van move forward when shifted as such to avoid being hit by fast moving traffic. I have also had similar occurrences happen, and frequently have to press the ignition button multiple times to get the van to turn off once parked.

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The minivan began to have a message on the dash board indicating the driver to shift to p and restart the car while the car was in motion. The car proceeded to decelerate without the driver pressing on the brakes. This has happened three times. Once, it was while the car was driving on the highway and the deceleration began. The driver had to pull off to the off ramp to exit and the car stalled. The second time the car was stopped while waiting for a stop light to turn green and it won't restart. The third time happened when the car was on the highway about to get off to the off ramp and the stalling began. Chrysler kept saying that the problem was resolved when we brought the car to the dealer but it kept happening. Also, the main screen keeps going blank for the dvd player and you are not able to utilize that function. We were told the problem was resolved when we took the car to the dealer but it continued after each fix. All of these repairs are on Chrysler database.

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Metallic buzzing / vibration during moderate acceleration. Occurs occasionally around 30 to 35 mph but also at higher speeds. Vehicle has been at dealership multiple times where the belly heat shield was replaced, rocks were removed from the heat shield, undercarriage was inspected and parts secured, and most recently the entire transmission was replaced. All of the work has been performed under warranty as the vehicle only just passed 20,000 miles. Even after the transmission was replaced the buzzing sound continues as before resulting in another trip to the dealer. There have been no issues with the operation of the vehicle yet but I am concerned that the buzzing / vibration is indicative of a future issue that would render the vehicle inoperable.

Similar frustrating experience here for the 2019 Pacifica Hybrid limited. Bought brand new in Dec. 2018. Now only 2,000 miles on it, the minivan rattled on startup (with 60% charged) and could barely accelerate when I tried merging into a main road. The vehicle put itself into a low-speed mode (aka the famous �red turtle mode�), and then would no longer accelerate at all! fortunately, I was able to pull over into a parking lot. Unable to fix the issue by putting into �p� gear, had to completely turn off, lock the vehicle, then came back to start the vehicle to recover the power. However, the engine light still left on. After visiting the dealership, they decided to replace the high voltage battery. It took more than 40 days for the whole process. It's far from the ending of this terrible experience since multiple faults came after picking up the vehicle. Within one week after picking up the vehicle, we experienced another engine light on and one new warning light �service hybrid electric vehicle system� (a red electrical wrench symbol). Both lights ended up with disappearing themselves after driving some distance. Lastly, we experienced more than three times entertainment systems automatically turned off then back on without any clue. These happened twice while I was cruising on the highway, and once happened in the parking lot while I was backing into the parking lot.

Entering on-ramp to freeway in san diego, CA at approximately between 25 to 45-mph. Car stalled and rolled to stop and was unable to recover. Stall created situation which could have caused collision.

While driving, I experienced a sudden loss of power. The vehicle put itself into a low-speed mode (aka "turtle mode") and then would no longer accelerate at all. It has been determined that an entirely new transmission is required.

Nov 19, 2018. Was driving in town and vehicle died while moving. Towed to dealership. Replaced pim, out of service 17 days. Jan 10, 2019. Vehicle died in town. Was eventually able to restart and drove it to dealership. Cleared codes and cleaned terminals. Vehicle oos one day. January 27, 2019. Vehicle died while driving in town. Restarted with difficulty, then died again. Vehicle towed to dealership. Still there as of Feb 17, replacing transmission. Your program won't let me download all files. Had u73 done on 6jul18, u94 on 8nov18. No crash, no fire, no injuties or fatalities.

While driving at 60mph on freeway, vehicle lost engine power without warning and was no longer responsive to gas pedal. Not enough time to maneuver out of traffic. First occurred 2 weeks after new vehicle purchase. Out of service for 15 days then returned to owner after software update. Same problem occurred again 3 months later, driving on freeway at 60mph. Has currently been out of service for 19 days. Dealership service department has ordered new power inverter module (hybrid motor).

Van initially parked and off. I pressed the brake and the start button to turn it on and it entered into a confused unknown-gear-state (all transmissions lights p, d, r, etc. Illuminated). In this state, the van is stuck. Nothing works because it doesn't think it is in park. Specific examples: van cannot be put into neutral or park (transmission knob/dial is stuck when van is in this state), lift gate cannot be opened, power sliding doors must be opened manually, van cannot be turned off, van cannot be driven or moved. The van is effectively immobilized and can only be moved by a a flatbed tow or a tow truck with a special dolly. Because the van cannot be turned off, its batteries will eventually die. I'm unsure if this has any deleterious effects on the hybrid battery. The problem is hard to reproduce and intermittent. Because of that, my guess is that it is a timing related software/systems bug, but that is only my guess. This is the second time in about 7months or so of owning the van that this issue has occurred. The first time, we were stranded hours away from home on a family road trip. The dealer we took it to couldn't (or didn't try hard?) to figure out the issue and claimed the problem was that the battery died (the battery dying is a result of not being able to shut off the vehicle, not the underlying problem!). They put in a new battery and sent us on our way. Now, here we are a few months later with the issue occurring again. It takes only a little imagination to think about all the horrible things that can happen when a car leaves you stranded in the wrong place or in adverse weather conditions. This isn't supposed to happen with a brand new car.

While on traffic 20-30 miles just after the 34miles battery charged ran out and when the car switched to engine mode the car stalled in the middle of the i80 highway. Followed on screen instruction to re start the engine and started after a minute or two and ran at a speed below 30miles per hour to a carpark. Amber engine lighted up and burning smell. I left and charged it in the carpark and managed to go home normally while using battery charge. Went to the dealership and said that its an ongoing issue and that catalytic converter is broken and could take a while as it is on back order. So I am on rental now but don't know when will the car be fixed.

The car totally shut off when driving 20 mph. Full tank of gas. Brand new car with 5,000 miles on it. Called Chrysler -- they left us abandoned mid-road, they said it would take the 90 minutes. We purchased the top, perpetual warranty. Called aaa who got the car onto a flatbed. But no way to get it off because wheels are locked. Chrysler non-responsive. Car non-responsive.

Clunking sound at right front wheel of vehicle. Dealer checked suspension parts, problem persists.

While driving on a highway with a speed limit of 70 mph, a warning light came on that the battery was conditioning. I was then limited to 45 mph with very little acceleration, and the a/c stopped working. This was repaired, but happened again three weeks later when about to merge onto another highway with a 55 mph speed limit.

With just 200 miles and having owned the vehicle 3 weeks, vehicle lost power on freeway and my wife coasted off to the side with car fully stalling and ignition locking up within 1/4 mile. Vehicle was towed to dealership but worked fine next day. 100 miles later and about 3 weeks on different freeway the same thing happened again and vehicle was towed back to dealership. The car seems to stall in hybrid or gas mode. Service staff changed battery and tried various things but service department had the car stall out again on test drive on freeway and van was towed back. Chrysler sent their own service specialist and after main computer was changed and controls set, car was driven a couple of miles on city streets by the expert before stalling out. After three months, and less than 500 miles, we are asking for a refund and the car has yet to be fixed.

The van's engine stopped while traveling at 30 mph on a city street. The ac had been running. The hybrid and engine light came on. The day board stated I needed to put vehicle in park to start van. After coasting to a stop the vehicle did not respond to trying to use gear selector. This changed after sitting for 15 minutes. I drove the vehicle with engine light and hybrid light the final 1 mile home. . . . Updated 11/06/17 updated 11/09/2017.

Driving on interstate when the car basically lost forward drive in the middle of the highway. Was in traffic, going approximately 5mph with the adaptive cruise control on, braked for slowing traffic and on trying to re-accelerate got no power. And drifted slowly to a stop while trying to re-engage drive. Vehicle is phev, was running on battery with plenty of charge at the time and plenty of gas for hybrid gas engine backup, but neither provided power. Tried unsuccessfully to turn the car off, restart, reset, etc. , but nothing worked despite power to dash electronics. Was pushed to shoulder by state police and subsequently towed to dealer. . . . Updated 11/03/17 updated 11/9/2017.