Hatchback/liftgate problems of the 2002 Chrysler Town & Country

The contact owns a 2002 town and country. The dealer replaced the power lift gate module; however, the failure wasn't corrected. He took the vehicle back to the dealer who stated that they replaced the part specified in the recall; therefore, they could no longer assist him. The contact replaced the lift gate latch himself which was the specific cause for the failure. The manufacturer will not assist the contact with a good will reimbursement, because of the vehicle mileage. The failure mileage was 155,667 and the current mileage was 155,821.

: the contact stated the rear lift gate opened on its own intermittently. The dealership adjusted the latch, cleaned the sensors, and lubricated the cables, but the problem persisted. Updated 12/28/06.