Two problems related to owners/service manual have been reported for the 2010 Chrysler Town & Country. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2010 Chrysler Town & Country based on all problems reported for the 2010 Town & Country.
Took car to hilltop Chrysler on12/3/18for recall. Was told that the part had to be ordered,it was on back order. Called back a few days later and was told it was still on backorder. Ray had no sense of urgency because this is a serious recall that involves the engine shutting off while driving. I then contacted you guys and spoke with a young lady who was dynamic in helping me out. She called the dealership and found that ray made a mistake and ordered the wrong part. The recall was finally done on the 12/18/18,(gus) but a couple days later I started to noticed that the driver side door lock wouldn't respond to the key fob and neither did my lift gate. The keyfob is supposed to be programmed to work with my car and it's not communicating properly. I took it to the michael stead hilltop dealership this morning 1/3/19 to have them take a look and was told that I had to pay a diagnostic fee by the service advisor. He stated that they get people coming back after a recall saying this and that is broken and want it repaired. He also brought the"master tech"out to explain to us. The tech stated that he knows they did nothing wrong because the recall had nothing to do with the doors, it's connected to the tire pressure light. He said the recall was to fix it where the key wouldn't fall out of the ignition. (not what the recall was about)he also stated that even after programming the key fob to work with the car, it would be a coincidence that the driver lock and gate lift doesn't work and we would still have to pay for the repair. He started to talk about the recall was to do with bcm he implied that,we did something wrong and something to do with time frame(don't know what a bcm is) prior to the recall we had no key fob and had to manually open with a key and lock the doors by pushing the button down. All doors including the gate worked and with buttons that automatically opens&close.
Power sliding doors on Chrysler/Dodge vehicles are locked and there's no way (electrical or manual) to unlock and open the door. In case of and an accident would be very difficult to evacuate people from inside the vehicle if the sliding doors are locked and have no way to unlock. I've owned 2006 and 2010 Chrysler/Dodge minivans with the same problem on driver and passenger sliding doors.