Front Seat Head Restraint problems of the 2015 Chrysler Town & Country

The contact owns a 2015 Chrysler town and country. The contact stated while driving at an undisclosed speed, the driver's head restraint unexpectedly deployed. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 75,000.

The contact owns a 2015 Chrysler Town & Country. The contact stated that after the vehicle was parked, the contact exited the vehicle and opened the driver’s side sliding door and the driver's side head rest exploded. The contact stated that the head rest explosion was very loud. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 200,000.

The contact owns a 2015 Chrysler town and country. The contact stated that after she entered the vehicle through the front passenger’s side, the front passenger’s side air bag inadvertently deployed without warning. The vehicle was not diagnosed or repaired. The dealer nor the manufacturer was notified of the failure. The failure mileage was 97,841.

The contact owns a 2015 Chrysler town and country. The contact stated while walking towards the vehicle, the contact became aware that the driver’s side head rest had deployed and was detached from the seat. The contact stated that there was no impact to the vehicle to cause the head rest to deploy. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 183,000.

The headrest opened without warning or collision while driving down the highway. Driving at about 45 mph while slowing down going over rumble strips. The plastic housing that holds the bar which hold the headrest down had broken. The bar is still heald by two teeth.

The active head restraint on the right front seat inadvertently deployed. The vehicle was not involved in any kind of impact and no airbag deployment took place. The head restraint will not reset due to the sled bracket being broken.

Passenger headrest assembly randomly engaged some sort of "airbag" mode. Two springs deployed the headrest forward rapidly.

Driver headrest deployed randomly. Car wasn't in any sort of collision. Plastic support inside headrest failed. Plastic holds small bar that engages with electronic powered clips.

My vehicle was parked in the driveway stationary, and as I walked to the vehicle to enter the car with my 2 young children and as we approached I heard a load pop noise. I found the ahr headrest had deployed, with no one touching or moving the vehicle. The vehicle has never been in an accident and the headrest has never been reset for any reason. The plastic joint mechanism and spring that holds it in and together cracked and broke. I called Chrysler dealership and they will not fix or replace unless I pay out of pocket, approx $1000 for 1 headrest. The gentleman on the phone acknowledged that he knew of this happening often in Chrysler t&c vans, however could not help me as my warranty is now up and there is not a recall. I am terrified to drive my van now, knowing that the drivers side headrest ahr may deploy at anytime no warning and cause injuries to me, which could cause me to crash my vehicle while driving endangering my children and family. I have ziptied both the passenger headrest and drivers head rest shut. The drivers headrest is ziptied in case it randomly deploys and the passengers is zip tied as the head rest internal plastic mechanisms are broken.

Passenger front headrest exploded while stationary. We were at a stop light, there was no accident or impact. It cannot be reset and needs to be replaced. I do not feel like we should have to pay out of pocket when this is a common issue and a safety issue.

The drivers side headrest deployed open for no reason. The vehicle was sitting in my driveway not moving.

Active head restraint deployed for no reason. Vehicle was stationary in my driveway.

We were in the van that the passenger front headrest just shot out and almost hit my wife in the head. Took to the dealer and found they wanted over 800 for a new headrest. I feel like this is a safety issue that should be addressed.

While car was parked. Active head restraint deployed unexpectedly for no reason. No sudden stop or collision of any kind.

The headrest on the passenger side of the vehicle spontaneously deployed without warning while I was driving one day. There was no accident, sudden stop, or anything of the sort. It simply occurred while driving. Thank god no one was riding in the passenger seat at the time. After it happened, my husband and I looked up this issue online and discovered hundreds of folks that stated the exact same thing happened to them in their Chrysler vehicles. This headrest is supposed to be a safety feature (which we knew nothing about), but it seems to be the exact opposite. The plastic holding the pin in place simply broke. There is no way to push the headrest back together, so now it is sitting deployed causing the passenger's head to be pushed forward.

While driving on the freeway the active head restraint deployed. There was no impact, just deployed without cause.

Driver headrest exploded while driving.

Passenger side seat headrest deployed/exploded for no apparent reason while passenger was in seat. The vehicle was in motion, moving around 40 mph on smooth state/us highway with no change in speed and no collision. It just deployed on its own for no reason.

I was driving down the road and the driver's side headrest deployed and hit me in the back of the head. I thought the tv from the ceiling had fallen down and hit me, it was pretty hard.

While stopped at a traffic light, the drivers side headrest unexpectedly burst apart. It seems that the plastic piece inside designed to hold the spring mechanism in the safety restraint system broke.

Passenger side headrest exploded while driving (on a paved road in florida) for no reason. Could have been extremely bad or fatal if their was a passenger setting in the seat.

Right front seat active headrest deployed with a load bang while vehicle was in motion on a state road. The interior of the active headrest had broken pieces, so it cannot be reset.

Tl the contact owns a 2015 Chrysler town and country. While the contact's spouse was driving approximately 30 mph, the passenger side headrest suddenly exploded, injuring the passenger on the upper back and head. The passenger experienced some pain in that region, but did not receive medical attention. The dealer and manufacturer were not contacted. The failure mileage was 73,203.

On 7/17/2019 while traveling down a local highway the driver side headrest exploded hitting me in the back of the neck. Pulled off road immediately. Proceeded to the dealership of purchase. Licensed Chrysler service person attempted to re-set. Determined headrest was broken and they would order new. Did not tell us there is a class action suit in the process regarding these headrests. Thankfully no serious injury, other than a headache and dizzy which lasted about 3 hours. Was informed item is back ordered and no idea when it will be available. Maybe next year. We travel to FL in the fall and need this safety feature in operation for this trip. We obtained a pre-work order and was told it means nothing since no work has been ordered. Service tech did not know if headrest was faulty or not. He said a speed bump can dislodge it or even a pot hole. Really?? please help us.

While my car was parked in the driveway at my house, the headrest popped out.

Passenger headrest airbag/whiplash expand safety device. Internal plastic bracket failed and caused the headrest to expand and cannot be reset. The vehicle was in the driveway and not moving when the headrest just loudly expanded, no one was setting in the seat.

Tl the contact owns a 2015 Chrysler town and country. While driving 35 mph, the driver's seat headrest deployed without warning. There were no injuries. The vehicle was not taken to a dealer or independent mechanic for diagnostic testing or repairs. The manufacturer was not made aware of the failure. The failure mileage was 38,000.

Tl the contact owns a 2015 Chrysler town and country. While the vehicle was parked, the contact reached from the driver's seat to grab something from the front passenger seat. Without warning, the driver's side headrest exploded and struck the contact on the back of the head. There were no injuries. The vehicle was taken to huffines Chrysler Jeep Dodge ram lewisville (972-538-4100, located at 1024 s stemmons fwy, lewisville, TX 75067), but was not diagnosed or repaired. The dealer stated that there was no recall for the failure. The manufacturer was called and stated that there was a computer failure, and then hung up on the contact. The failure mileage was approximately 55,000.

While riding in the passenger seat of my vehicle the � headrest restraint system� inappropriately out of nowhere deployed while the vehicle was moving but was never in an accident. The headrest forcefully hit me in the neck and back of the head.

In April 2018, the active head restraint on the driver's side deployed by popping forward striking the driver's head. The driver was not injured. It is clearly evident that the plastic brackets that hold the head restraint together broke apart. This occurred while vehicle was stopped normally at a traffic light. No collision or hard braking took place. For months, owner has attempted to have both local dealership and manufacturer repair this safety issue to no avail.

Tl the contact owns a 2015 Chrysler town and country. The contact stated that the front passenger side active headrest restraint indicator illuminated and made a dinging sound. The headrest later came apart. The vehicle was taken to big o Dodge Chrysler Jeep ram (2645 laurens rd, greenville, SC 29607, 864-288-5000) where it was diagnosed that the front passenger active headrest needed to be replaced. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 50,000.