| Subject: | Loss of headlamp/exterior lighting |
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| Investigations Summary: | The office of defects investigation (odi) has received a petition from the north carolina consumers council, inc. Requesting a defect investigation of an alleged defect condition resulting in headlight and/or exterior lighting failure on 2003-2005 Ford crown victoria and Mercury grand marquis vehicles. The petition letter is attached for review. The petitioner alleges a defect in the lighting control module that powers the headlights which can result in the loss of vehicle headlights and/or all exterior lighting while driving. Odi has previously investigated this issue under pe08-066 which was closed without a defect finding. The petitioner notes that Ford recently extended the subject vehicle warranty for this part to 15 years or 250,000 miles (Ford customer satisfaction campaign 12n01), states that service replacement parts were not readily available for warranty repairs at the time of the petition submission, and requests that a new defect investigation be opened. A defect petition has been opened to evaluate the issue and make a grant or deny decision. |
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