Front Seat Head Restraint problems of the 2014 Dodge Durango - part 1

The contact owns a 2014 Dodge Durango. The contact stated that while making a turn at a slow speed, there was an abnormal sound coming the front driver’s side headrest and the headrest deployed unintendedly. The contact had her two children inside the vehicle during the failure. The children had not sustained any injuries. The contact was unable to push the headrest back into the housing. No warning light was illuminated. The headrest struck the back of the contact's head, and the right ear was ringing. The contact drove the vehicle to the residence. The contact had not sought medical attention. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 168,122.

The contact owns a 2014 Dodge Durango. The contact stated while driving approximately 75 mph, the front passenger’s side headrest erroneously deployed. During the failure, there was a loud explosion distracting the contact and the headrest unit struck the rear of the passenger’s head, causing a headache. No medical treatment was required. The vehicle was taken to the local dealer, and it was determined that the headrest unit needed to be replaced. The cause of the failure was not yet determined. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not covered under an extend warranty coverage related to the failure. The failure mileage was 169,000.

The contact owns a 2014 Dodge Durango. The contact stated that while adjusting the front passenger’s side headrest, the active head restraint (ahr) unexpectedly deployed. No warning light was illuminated. The local dealer was contacted; however, the vehicle was not diagnosed or repaired due to the cost. The manufacturer was not made aware of the failure. The failure mileage was approximately 72,500.

The contact owns a 2014 Dodge Durango. The contact stated that while driving at an undisclosed speed, the driver's side front headrest detached, striking him in the back of his neck. The contact suffered a headache and a sore neck; however, no medical attention was received. The dealer was made aware of the failure; however, the vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 197,000.

The contact's wife owns a 2014 Dodge Durango. The contact stated while his daughter was driving 65-70 mph, she heard a loud popping sound. The contact's daughter veered to the side of the road and inspected the vehicle but could not determine the cause of the popping sound. Upon returning inside the vehicle, the contact's daughter noticed that the front passenger's side headrest had independently deployed. There was no warning light illuminated. The contact's daughter continued to drive the vehicle. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 50,000.

The contact owns a 2014 Dodge Durango. The contact stated that when she entered the vehicle, she noticed that front passenger and driver's side headrest had deployed. The vehicle was not diagnosed. The dealer nor the manufacturer was not notified of the failure. The failure mileage was approximately 69,000.

As I was getting in my car I notice the passenger side headrest was apart/deployed without any accindent. Also having issues with the passenger seat belt not retracting.

The contact owns a 2014 Dodge Durango. The contact stated while driving approximately 75 mph, the front passenger’s side seat headrest inadvertently deployed, striking the passenger in the back of the head. During the failure there was no injury. The cause of the failure was not determined. The manufacturer and local dealer were not contacted. The approximate failure mileage was 100,000. The VIN was not available.

Drivers side headrest exploded into the back of my head while driving down the road speed was 30mph. No bumps or accidents. Hit me hard enough in the back of the head that I became lightheaded.

While traveling on freeway driver seat headrest deployed striking back of my head.

The active head restraint in the head rest deployed striking me in the back of the head while driving resulting in a headache.

Headrest deployed without reason while driving. There was no forward or rear impact to vehicle.

I was driving on an air force base, heading home after I picked up my children from their after school program. The active headrest suddenly burst open, while I was driving, hitting me in the back of the head and neck. It was so sudden and unexpected that I swerved out of my lane. Fortunately, I was able to regain control of the car without causing an accident. However, it distressed my children, put us all in danger, not to mention the other cars on the road. My neck felt like I had whiplash so I went home, iced it and made a doctor's appointment. I wish the manufacturer had contacted us about there being a recall, so that it didn't create this unsafe situation.

While sitting in the car with my family at walmart waiting for frock pick up the passenger seat headrest air bag burst open. We were not in accident or had we went over any large speed bumps. Actually the car was in park.

The vehicle was occupied by my wife and two small children. They were stationary sitting at idle in a parking lot when the active head restraint system in the driver seat deployed narrowly missing my wife's face as she was turned around looking at the children in the rear of the vehicle. There was no force or inadvertent contact made to the seat or in the vicinity of the headrest that would cause accidental deployment at the time of occurrence. The headrest is now unservicable and unable to be reset as the plastic hardware in the trigger mechanism failed.

Driving home and headrest forcefully deployed striking back of my head. I was in fairly heavy traffic and, at first, thought I had been rear ended. I discovered what had happened once I got home and saw that the headrest was not intact.

Headrest deployed without a rear collision or hard braking. Vehicle was stationary when the headrest safety mechanism deployed.

Driver side headrest assembly exploded.

I was pulling out of the parking lot of my place of employment and as I stoped to make a right turn to the street. The driver side headrest deployed and hit me in the back of my head and neck.

On 12/5/2020 at about 1200 hours, I was driving northbound at about 40 mph on litchfield rd in goodyear, az in my 2014 Dodge Durango when the front passenger-side headrest deployed against the back of my wife's head for no apparent reason. I looked around and there were no vehicles within a quarter-mile of my vehicle when this occurred. On arrival home, I inspected the faulty headrest and it appeared an interior plastic retention piece was busted. I contacted my Dodge dealer, who advised a replacement was not available until may 2021. I contacted Chrysler customer care and they we're equally as useless as the dealer. I am completely annoyed, dissatisfied and a bit enraged.

We were driving home from thanksgiving break on the highway when we heard a loud pop. My husband thought my daughter had thrown something at his head. We looked back and she was asleep. We turned on the lights to see what happened and we found the head test had popped out. My husband had a slight headache after but we cannot get the headrest fixed.

As I was driving down the road this morning, taking my kids to school, the passenger seat headrest completely popped itself out. Came apart from from front to back and is locked so that it cannot be put back together. It hit my passenger in the back of the head.

Right front seat headrest has deployed for no reason while driving.

The headrest burst open on the driver seat for no reason, when the vehicle was on but stationary, parked in my garage.

I was simply driving between 25-35 mph, by myself, when the passenger side headrest suddenly deployed. I thought something or someone hit my car. After looking around I noticed that it was the passenger headrest. I have no idea what caused it to activate??? dealer says the only way to fix it is to bring it to them???.

My passenger side headrest broke at the plastic clips and is just hanging there. We just noticed when we got in the car today. . . Thank goodness no one was riding in the seat. I'm now worried about the driver's side headrest "exploding" while we're driving.

Traveling in parking lot less than 10mph when suddenly the passenger headrest deployed with a loud bang. Fortunately there was no one sitting in the seat at the time, as it could have caused a serious injury. There was nothing the caused the headrest to deploy. After examination, the cheap plastic pieces holding the headrest in is proper place were broken. I am now greatly concern this will also happen on the drivers side and may cause an injury or accident. It was clearly a failure of a defective part. Sine than I have heard of many similar incidents. This clearly a safety issue and should have a recall from Chrysler/Dodge.

Active head restraint activated without warning with occupant in the seat. Vehicle was in motion and being driven normally in town. Active head restraint hit occupant and caused pain. Took to dealership and was told nothing they could do other than charge me 750 dollars to repair the issue.

Known safety issue with the active head restraint of the 2014 Dodge Durango. The head restraint is known to deploy without cause, hitting the driver in the back of the head. This just happened two days ago (8/16/2020) to the driver side head restraint of my 2014 Dodge Durango citadel with 60,000 miles. Nothing provoked the malfunction, as the vehicle was parked.

The passenger seat headrest popped all the way out. There has been no wreck, collision, force of any kind. The car was in park at the time. It can not be closed.

My car was parked in the garage. I went to work on Monday morning and noticed my head rest was hanging open. The head rest front portion popped off from the back portion and will not go back together. The garage estimate to fix this is $900!! I think this should be taken care of by Chrysler since I wasn't even driving my vehicle - it's just a faulty headrest.

Driver side front headrest deployed un-commanded. Plastic bracket holding pin failed. Vehicle was parked overnight in driveway and shut down. No impacts occurred. Appears to be material failure of the plastic bracket holding the retaining pin.

The passenger headrest deployed without reason. The vehicle was not in motion and parked in my driveway.

The second incident was myself driving on the freeway the driver side headrest burst forward while in motion hitting me in the back of the head causing me to swerve from the far left lane across two lanes before gaining control of the vehicle again. Lucky for me it was late at night and no other traffic was around otherwise I could have ended up in a collision. Also refer to tracking number 11389462. As this was the second headrest to malfunction.

While parking the passenger side "active head rest restraint" deployed due to a failed plastic piece that holds a steel pin into an electronically controlled servo. I would like a new head rest sent to me free of charge for installation. Thank you.