Front Seat Head Restraint problems of the 2014 Dodge Grand Caravan

. . . . . 2014 Dodge Grand Caravan. . . 07-14. . . Approx date of incident:09-12-2025. . . Reported to dealer and Dodge customer svc @ 1997. Reported on 09 - 24,25,26 - 2025, after researching on you tube and the net and finding other vehicles with same issue, Dodge case was opened with no assistance from Dodge at this time! out of warranty! Dodge is aware of the problem and extended a warranty on the issue up to 10 years/ unlimited mileage. . . Problem; while driving down the interstate at highway speed my drivers side seat back head restraint exploded, almost causing an accident! no warnings, no check engine lights, no airbag lights, nothing just a loud bang and the head restraint slammed forward into the back of my head. . . . .

Active headrest deployed without a crash. Plastic retaining slots broken. Car was not moving. This is the second one to break like this and I'm not happy about having to pay another $900 for what is obviously a design flaw.

While parked headrest on passanger side front seat deployed no impact to van. Only seat that deployed .

On 10/26/2020 I got in my car this morning and noticed my head restraint on my driver side just deployed overnight. Which at the time I didn't know it was deployed I thought I could fix it when I got to where I was going but after further research that is when I found out it deployed and it wasn't a simple fix. Since it is a 2014 Dodge grand cararavan 30th anniversary edition it is not under warranty. After looking up online I see this is a common occurrence and wonder why there is no safety recall. It goes back years. They put a plastic piece holding a metal piece under all that pressure and they think it will not give way and break? I can't imagine if I would have been driving what would have happened. That would have scared me for one and what could have happened. Imagine driving along and this thing pops out at the back of your head. Did it make a loud noise? what would you be thinking? what would you have done? from what I have seen online it will cost 900. 00 to replace this which wasn't supposed to deploy unless someone hit the rear of my car. Please do something about this as I can't afford 900. 00 to fix this. And they need to do something about the plastic they use.

While driving on the interstate the passenger side headrest deployed. My son was sitting in the seat at the time and luckily was leaning forward at the very moment it exploded or this could have been a very different description. ## #vpic# 1 - check digit (9th position) does not calculate properly #vpic#.

I was driving down the road between 45-50 mph when something hit me really hard in the back of my head. I pulled over and saw that my headrest had popped apart. When I looked this up I saw that it is a known problem and part of the headrest restraint system. I was not in an accident, rear ended or hit in any way and the road was a smooth road.

On Friday 9/4/20 while driving my mother home the driver's side headrest exploded slamming into the back of my head! I was driving 70 mph on texas hwy 111 going east, no collision of any kind and out of the blue it exploded.

On 8/15/ 2020 my passenger side headrest went off when the car was parked and not running in my drive way. Now the pad part is sitting forward and the middle is all opened up very uncomfortable to sit . I called the Dodge Chrysler and they took my complaint with and gave me a case number 76999287 in 48 hrs I heard back and they were going to send a inspector out to me to do a report so this happened on 9/3/2020 I met him at are local Dodge dealer and he did a full inspection. So at this time he said he will email me a copy of the report I do not have that at this because it is only been a couple of days.

Tl the contact owns a 2014 Jeep Grand Caravan. The contact stated that while the vehicle was parked an un-occupied, the front passenger's headrest deployed independently. The contact stated that the headrest metal pin fractured which lead to the inadvertent deployment. The vehicle was not taken to the dealer for inspection. The manufacturer was not contacted. The vehicle was not repaired. The failure mileage was 121,000.

The headrest safety feature deployed for no reason. We were not in a wreck and it deployed.

While parked overnight in on street parking in phoenix az, the passenger side front seat headrest deployed without any reason. My van was not struck or hit with or by anything. The Dodge dealership refuses to replace or repair it at no charge. I would like to have the headrest repaired if possible or replaced if repair is not probable. Thank you.

Front driver's seat headrest deployed while vehicle was turned off and unoccupied. Attempt to replace headrest resulted in vehicle not starting.

The driver's active headrest deployed without impact while we were driving on a state highway. It struck my wife in the back of the head. She initially thought that we had been rear-ended. This could have easily caused the loss of control or a collision if we had been in traffic at the time. She has been suffering with headaches since the incident. Our van has never been in an accident and has 77k miles. We have an appointment to take the vehicle to a dealer, but it has not been repaired at this time.

Today while driving, my passenger side headrest deployed (exploded) without warning or cause, nearly injuring my passenger, and nearly causing me to lose control of my vehicle. The sound and force of the deployment was so loud and significant that it shook the vehicle and startled me to a point of panic. When I pulled over I found the passenger headrest had spontaneously deployed. I was driving on a city street, approximately 45 miles an hour, no braking, no accelerating, no road hazards or bumps in the road. Passenger was seated in the seat, seatbelt restraint on, not shifting or moving. Headrest has not had any damage prior to this incident. Vehicle was purchased in November of 2014.

Passenger side headrest exploded forward while we were driving down the highway. There was no accident. Passenger was hit in the back of the head. This "safety" device deployed in error.

Drivers side headrest popped open without having any collision. Vehicle was parked and turned off.

The drive side head rest deployed while I was stationary. Upon further inspection, s plastic bracket inside headrest failed, releasing a metal pin from the closed latch. Had I been driving, this could have resulted in temporary loss of control of the vehicle. I was not and have not been in an accident in this vehicle.

My sons and I were involved in a hit & run injury car accident. We were rear-ended on the freeway in heavy traffic. I was going about 5 mph and driver behind me plowed into us at about 30 mph! instantly me and my younger son both said we hit our heads. Our heads hurt besides being thrust by the impact. My son kept pointing at something asking me to look when I was trying to call 9-1-1 for help and the other driver was trying to talk to me unsafely in the highway! my son told me to look at our headrests. Both front seat headrests had deployed and struck us in the back of our heads on impact! we could not believe it. As my younger son said, we suffered enough with neck, shoulder, back and stomach pains from being thrust in this car accident but to be punched in the back of our heads on top of that?? it really hurt us and we were moving at the time of impact. Fortunately we were checked on scene medically by the paramedics. Even the highway patrol officer had never seen anything like the headrests dislodged, neither had the paramedics. I looked on line and found a litigation against a major car manufacturer and found out this may be an extremely unsafe defect on our 2014 Dodge Grand Caravan. We can't even put back the headrests in place on either front seat headrest. This was very scary for both of us, having our heads hurt so much upon impact. Yet we didn't go forward into the steering wheel or dashboard, rather we got clocked, punched in the back of our heads by the headrest supposedly there to help curtail whiplash. Extreme lies by the car manufacturers and a total safety hazard. They need to be held responsible for causing this much duress and injury to all these customers who trust these major car companies to keep us and our loved ones safe, not intentionally injure them.

Tl- the contact owns a 2014 Dodge caravan. The contact stated that a spring device in the passenger headrest failed without warning and struck the contact's wife in the back of her head. As a result of the impact, the contact's wife sought medical treatment at a hospital(mission hospital mcdowell 430 rankin dr, marion, nc 28752 828-659-5000) due to neck pain and a headache. The contact was treated and informed to return to the hospital if the pain persisted. The dealer(marion Chrysler Dodge Jeep ram 44 worley rd, marion, nc 28752 828-652-2858) was notified of the failure and informed the contact that his vehicle was out of warranty and that he would be responsible for all repairs to the vehicle. The contact notified the manufacturer of the failure and was given a case number. The vehicle has not been repaired. The failure mileage was approximately 65,000. Jo.

My vehicle was parked at my job. When I returned to my vehicle to leave work I noticed that the front passenger headrest was deployed. I checked for any damage to the vehicle and there was none at all. I drove the vehicle home and my husband tried to reset the headrest but it appears as the plastic clips that hold the "rod" in place have broken so the headrest will not reset. I do not feel safe having a passenger in the seat nor do I really feel safe driving incase the driver's side was to deploy while I am driving.

While wife was at work, driver side headrest deployed at some point. (she parked at 6am and came out at 330pm). Van was parked and upon inspection no damage done to vehicle to warrant deployment, airbags not deployed and only the drivers side headrest deployed. Headrest not covered under warranty, had to move it to passenger seat in order to be able to drive the vehicle. After inspecting headrest, found that left plastic clip holding in bar assembly snapped and broke off, causing the right one to warp and break (just a gap). Headrest cannot be reset due to the damage and a new one has to be purchased.

As vehicle was being backed up at a dealership parking lot the front passenger seat headrest deployed striking the passenger in the neck and skull area.