Front Seat Head Restraint problems of the 2015 Dodge Grand Caravan - part 1

The contact owns a 2015 Dodge Grand Caravan. The contact stated that while his son was driving approximately 55 mph, the front driver's side headrest deployed from the base and struck the contact's son. The failure occurred without being in an accident. There was no warning light illuminated, and the air bag did not deploy. The contact's son sustained severe pain in the neck. Medical attention was sought at an urgent care facility. The contact's son received two steroid shots due to the neck pain. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 225,000.

Was exiting school parking lot and the headrest like exploded!.

Front passenger active headrest system deployed with no explanation. The vehicle was being driven normally in a parking lot and the headrest just went off.

I was sitting in my parked car, engine off, waiting for someone. The driver's side headrest popped open suddenly. I cannot put it back in position because the plastic tabs inside are broken. I am thankful I was leaning forward reading a book and that I was not driving as this could have been painful and/or dangerous.

Tl the contact owns a 2015 Dodge Grand Caravan. The contact stated that while driving at various speeds, the front passenger's side headrest exploded inadvertently without warning and without the vehicle being involved in a crash. There was no injury sustained. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer was not notified of the failure. The failure mileage was approximately 48,788.

Drivers side headrest popped out. Separately, van started shaking at 1500 rpms. Needed $550 worth of repairs to the #3 fuel injector.

While driving my front driver seat headrest deployed for no apparent reason.

Came out to my car and the driver side headrest was deployed. My car has been in no vehicle accidents. My minivan was stationary in my driveway.

Tl- the contact owns a 2015 Dodge Grand Caravan. The contact stated that the vehicle was at stand still on the outside of his driveway, when approaching the vehicle and notice the the front driver side headrest had detached from the seat. The contact called local dealer opelika Chrysler Dodge Jeep ram located at 801 columbus pkwy, opelika, al 36801, (334) 749-8113 and was made aware of the failure. The vehicle had not been diagnosed or repaired as of yet. The manufacturer had not been informed of failure. The failure mileage was 68,677. Dp.

Front seat active head restraint deployed on its own. Vehicle was parked with nobody inside when it happened. I did receive a letter in mail that it is an issue and letter had been submitted with this.

The headrest deployed and will not go back in. This is a feature to prevent whiplash in a crash, but the vehicle was parked when the headrest deployed. This is dangerous and now I am concerned about my safety driving if it happens to the other one unexpectedly.

Tl the contact owns a 2015 Dodge Grand Caravan. The contact stated that after entering the vehicle, she became aware that the driver's headrest was deployed. The contact stated that her son informed her that a piece in the headrest was detached. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The manufacturer was not made aware of the failure. The failure mileage was approximately 58,000.

While my husband was driving the passenger side headrest deployed for no reason! I happened to be sitting in the seat at the time and thankfully it didn't hurt me but it scared the crud out of me!! we were actually only going about 5mph as we were coming out of the parking lot of a chic-fil-a.

The headrest on the passenger seat popped open while I was driving, scared me. Now I am afraid, my drivers side will do the same while I am driving causing a terrible hazard for me. I went to dealership and they said not their problem and wanted to charge me $900 to fix it. This should be recalled. I did not have them do it due to the cost to me.

The front passenger headrest popped open. I wasn't driving or even in the car when it happened thankfully. I came out to the car and it had popped. It has been hot here and wondered if that caused it, but if that is the case it is very scary as it makes me wonder if that'll happen to other parts of the car. As is I'm worried about the driver side as that seat stopped working within a month of me purchasing it. And now it isn't working again.

Tl the contact owns a 2015 Dodge Grand Caravan. The contact stated that the driver's side frontal head rest deployed after her grandson held on to the headrest for support while exiting the vehicle. The failure occurred while the vehicle was parked. The contact took the vehicle to griffin Chrysler Dodge Jeep ram (961 e, us-74 bus, hamlet, nc 28345) where she was informed that a plastic part attached to the headrest fractured causing the failure. The contact was informed that the headrest needed to be replaced. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was 103,000.

The contact owns a 2015 Dodge Grand Caravan. The contact stated that while driving at approximately 25 mph, the front passenger's side head rest deployed and struck the contact in the back of the head. No injuries were reported. The cause of the failure was not determined. Neither the dealer nor the manufacturer were notified of the failure. The failure mileage was 49,000.

The headrest deployed while driving down a residential street.

The driver's side headrest deployed unexpectedly. My vehicle was parked in my garage. The car was stationary, not running and had not been in any kind of collision. When I inspected the inside of the headrest, the plastic brackets that hold the metal pin were compromised. The metal pin is still in place, but the plastic prongs that were supposed to hold onto the pin to keep the headrest in place both failed. One cracked and is partially attached. The other prong came off completely. I believe the plastic broke from being under prolonged tension. Why would something that is designed to be a safety feature be made out of something as flimsy as plastic? I'm so thankful that I wasn't driving when this incident occurred because it could have caused serious injuries. There are many other reports of Dodge customers having this same issue. The active head restraint (ahr) system should be recalled due to safety concerns. The headrest should not deploy by itself. Unfortunately, from what I have read, Dodge is claiming no responsibility and the issue is not covered under warranty. The repair is around $900, but most people can't afford that and don't want to pay it anyway because the problem could happen again. Dodge should be repairing these headrests at no cost to the customers.

The driver side head rest deployed while I was driving. The pin that was holding the headrest in place gave way due to the plastic holding the pin failed. It looks like heat stress on the plastic.

Drivers side head restraint deployed while driving normally causing neck injury.

The passenger side headrest deployed without collision. I did not hear it deploy so I'm assuming it happened when the van was parked and I was not in it. Unsure if van was running or off. The reason it deployed is plastic parts that should be attached to metal pin inside broke. Dangerous design! I have read about this issue with many other people's 2015 Dodge Grand Caravan. The $900. Repair cost for these defective headrests is ridiculous! especially knowing it may happen again.

The driver headrest deployed without a crash, just happened out of nowhere. It was stationary.

Our van was stationary, no moving and the driver headrest deployed.

While in park the passenger seat headrest deployed.

The vehicle was parked in a parking lot. My wife opened the front passenger door and was about to get in as my son was getting in through the sliding passenger-side door. Without any kind of impact the headrest on the front passenger seat forcefully deployed. Thankfully my wife wasn't in the seat yet, so no one was hurt. When I examined the headrest, I found that the plastic part that is supposed to prevent the headrest from deploying had failed and had broken into a number of small pieces. My van isn't kept in a garage, so it spends all of its time outside in iowa weather, which this past year has ranged from colder than -30f to higher than 90f. It seems like the plastic couldn't handle it.

Drivers side active headrest deployed while vehicle was sitting in the garage. In pictures it can be seen that the plastic fatigued and failed at the retention pin.

Aug 3, 2019 just got off interstate-44. I was stopped, & was getting gas at murphy USA, in a commercial lot, on a city street. Vehicle was parked, stationary and not running. I was outside the vehicle. My 3 son's were inside the van. My 15 year old son had his head on the passenger headrest when it randomly deployed for no reason at all. No wreck, no reason. The headrest popped so loudly I thought it was a gunshot near us. It frightened us all. My 15 yr old son had neck pain from the unexpected expulsion forward when his headrest randomly deployed for no reason. . . His pain continued as he began to get more stiff so he was scheduled , seen and adjusted at the chiropractor. He had a few appointments to get the pain to stop. I called graven Chrysler of lebanon mo where I purchased the van to get it repaired. I was told I would be responsible for the replacement due to no recall yet!. The van has approx. 56,000 miles and I have extended warranty with bumper to bumper. I was then told both headrests would be replaced ubder the warranty yet that was over 6 months ago. I was still told today they cannot get new parts in. Maybe next month? I am scared to drive my vehicle! had this happened while I was driving -it is likely I'd have wrecked and killed many people! !!this is a major, dangerous, defect in manufacturing! it is an extremely hazardous condition to drive with defective headrests! my son was injured, I 've feared driving it for 6 months and after 6 months still nothing has changed or been fixed,! it is embarrassing for us to have to tell people about he defect and ask them to sit in the back. This has to qualify for a recall! this should shame crysler Dodge! it certainly is not acceptable business practice and leaving a spreading a poor reputation for our local dealer, as well as for all Chrysler Dodge brands. Someone will wreck if they haven't yet!.

On this 2015, florida based, Dodge Grand Caravan with 58,640 miles, the passenger side active head restraint deployed with the car parked in the driveway and no one in it. It could not be reset as the thin plastic bracket that held a metal restraining bar in place disintegrated under the pressure of the deployment spring and released. In fact it appeared that multiple plastic parts had broken. Checking the internet, this appears to have happened in hundreds of other vehicles in multiple models and model years and Dodge/Chrysler has made no attempt to fix the problem or warn the owners. There are also at least two separate law firms pursuing class action lawsuits regarding this. There also appear to be hundreds of complaints on this site. If this happened on the driver's side while the car was in motion, an accident could have resulted. The Dodge dealer said they have no obligation to fix this and that replacing each head restraint would cost close to $900. They also could not say the driver's side head restraint wouldn't also deploy unexpectedly. One wonders if there haven't already been significant or even fatal accidents related to this. Getting hit by the headrest would cause injury alone this appears poorly designed. The idea of putting a thin plastic bracket under constant strong spring pressure for years is just asking for trouble, especially for vehicles in florida where temperatures in parked vehicles can remain well over 120 all day. How can thin plastic be expected to take this for the life of the vehicle? these parts should be metal. I pushed the deployed headrest back together and secured it with two cable zip ties. As Dodge can't tell me if the other headrest won't also deploy, I have also secured it with cable zip ties to guard against its unexpected deployment. Where is the NHTSA in all this? at least change the design.

Tl- the contact owns a 2015 Dodge Grand Caravan. The contact stated that while driving at approximately 40 mph, the driver seat headrest completely detached without warning. The contact states that she heard a pop as the head rest detached, which caused the driver's head to propel forward, nearly hitting the steering wheel. The vehicle was not taken to a dealership. The manufacturer was not notified of the failure. The failure mileage was 70,000. Jo.

The headrest deployed while parked and unoccupied. The plastic retention loops snapped and broke.

My daughter entered the van through the front seat and crawled through the center back to her seat behind the front passenger seat. As soon as she was getting into her car seat the front passenger headrest deployed. We were parked and in an unstarted vehicle in my driveway- no collision involved. Thank god it deployed just seconds after my daughter was clear of it. There was no contact being made with it. My husband tried to reassemble it but there's a plastic bracket that is broken. Now after looking into it, I see there is a lawsuit pending over this and around 100 complaints. I am nervous about the driver's side one deploying while driving. This is an issue!!!.

Passenger side headrest deployed on its own.

Driver's side headrest defective plastic housing. Did not deploy, the plastic mold broke. Google search reveals this is a common problem in the caravans/town & country models as far back as 2011. There are several youtube videos on how to "fix" it. Not a result of a crash, we were loading up for a trip, no one was even in the seat, nor was the vehicle on.

Entering the vehicle I sat down in the seat and the drivers headrest deployed hitting me in the back of the head. The car was not running, the passenger headrest did not deploy. Upon closer examination, part of the plastic headrest broke releasing the pin that is retained by a solenoid. The headrest cannot be reset because the plastic that retains the pin is broken. The dealer says the headrest is not covered under warranty. Is it not part of the safety restraint system? should it not be covered? a search of google shows that this is not the first one to break and u-tube even shows how to jury-rig a repair. Probably not very safe!.